Worst customer service ever. I emailed them last week. No response. I called on Monday 09/14/2026. No follow up. I called again on 09/15/2026 left a voicemail and no one has called me back. I called a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’m a 6X Champion Boxer that trains almost and literally every day (1 day off) I run in the mornings 4-8 miles a day. In the afternoons and evenings and nights, I train an additional 2.5 to 3 hours a... もっと見る
I received a container on Killer Labz Noxious pre-workout that was clumpy, pasty & in chunks. Didn't look good or new. Looked like it was exposed to hear or past expiration. Couldn't tell because cont... もっと見る
企業が回答しました
Thank you for making available your product of potassium nitrate in capsule form. You are one of the few companies that make this valuable NO precursor available to the public. I am taking it now to h... もっと見る
企業情報
さまざまな外部ソースから提供された情報
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
連絡先
10116 W 191st St, 60448, Mokena, 米国
- 708-326-4819
- info@mysupplementstore.com
- mysupplementstore.com
3.4
まあまあ
2714件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Responds to emails in a timely manner.
Great customer service. Respond to emails in a timely manner. And product shipped pretty fast
2023年4月3日
I absolutely love this supplement and…
I absolutely love this supplement and the boost of energy/intensify to my workouts it gives! Using this product I am able to complete double the amount of reps in the same time as I was before using! I have recommended to so many others who now use this an love it just as much!
2023年3月31日
customer service
great customer service very transparent and made me feel important as one of their customers
2023年3月27日
I guess this is the place to be, congrats.
The tracking system has been upgraded in a big way !
Products are class A in order to say the best on the market. Phone communication if needed is always there cause I have used it. Good company, good products and service, what else you expect as customer ? I guess this is the place to be, congrats.
2023年3月30日
Shipping was the issue ~ it took 10…
Shipping was the issue ~ it took 10 days for the order to even get processed and out the door so I ended up purchasing another product and am using that at this time because I wanted to start the process. Once the other product runs out, I'll change over to the one purchased here and we'll see how it works out.
2023年3月21日
My Supplement Store からの回答
Hi Teresa - We do apologize about the delay. We ran into some staffing issues in March, which caused serious delays in getting orders shipped out in a normal time frame. We have hired more warehouse staff and now orders are once again shipping out same or next day.
Ordered supplements March 10 and still…
Ordered supplements March 10 and still have not received anything. $100 complete loss
2023年3月9日
My Supplement Store からの回答
Hi - Looks like it is at customs. You can see this with your tracking number. You may want to contact them. This product states it has DHEA, which looks to be restricted in your country after doing some research online. You may want to reach out to customs though and see if it is available to pick up.
No problems with shipping
No problems with shipping. Except when you a lengthy email on your order. Just say it is coming with a tracking number, some times just too busy to read a lengthy email, but As a new customer all is good
2023年3月22日
Still waiting for an order made on…
Still waiting for an order made on march 26. Still unfulfilled
2023年4月4日
My Supplement Store からの回答
Hi - We do apologize about the delay. We had sick staff last week, which put everything behind, but we are fully staffed again. This actually shipped out on March 29th. Here is your tracking information - 9400111108011822711589. I will be reaching out via email as well.
Great product and service
Great product and service! The thing that is frustrating is that out of the blue for no reason from company, not one, but ALL of the flavors of pre workout were out of stock and un-ordereable. No heads up or notice.
2023年3月13日
My Supplement Store からの回答
Hi there. I do apologize for the inconvenience, however, you can purchase all the flavors on our sister site Bestpricenutrition.com
Very good, fast service
The supplement I ordered was processed and shipped super quickly, seriously probably one of my fastest online shopping/shipping experiences I've ever encountered. Email updates were both prompt and fun to read as well, making it a much more personable experience than how most online retailers feel
2023年3月13日
The place to shop
Wide variety great prices. Easy to use website. Great customer service and support.
2023年3月17日
I’m only gonna point out the bad things because everything else is perfect with this company, their products, and their services.
(Bare with me because I’m only going for the bad things here) So for starters, unless the customer pays for literally any other type of shipping other then the free one offered, they will wait for, at the least, 10-12 days before SW ships it to them. It’s almost as if they are punishing the customer for not paying for faster shipping instead of taking the free option. Second, the prices can be kinda high compared to several other supplement websites I’ve cross referenced with. SW does however offer some rather useful and cost worthy discounts and coupons so if your lucky enough to be able to use them before they expire, which doesn’t take long keep in mind, then they can make your purchase significantly lower. Lastly, and I saved this one for last due to the fact that I’m not 100% sure on this one, it seems like trying to get any type of refund on a product is going to be a bit of a pain in the ass. It looks like it’s gonna be one of those situations where your gonna have to find someone you can actually speak with person to person before you’ll get any type of help with this service.
2023年3月15日
My Supplement Store からの回答
Hi Justin - Thanks for the information above. I did review your purchase. You did order on Sunday with our free shipping option, and it shipped out on Wednesday. We have had quite a few associates in our warehouse sick lately, which is why the delay. We just hired more staff, as it is our goal to have all orders shipped same or next day. It also looks like your package was delivered on the 17th, so it was only two days in transit, which is great.
With our pricing, we are an authorized retailer of all our brands, and many have us stick to a MAP pricing structure. We always abide by this when we can. There are many un-authorized retailers out there that don't, so this is normally when you will find cheaper prices. We do try to do sales quite a bit when approved by our manufacturer's.
With refunds/returns, you just need to call, email or chat with us live to initiate a refund/return. Not that tough to do. We are looking at other solutions to make this even easier, but most of the time, customers want to be able to conversate with a live person.
Hope this helps and again we appreciate the feedback. It only helps us provide better service.
Thanks too long to ship
2023年3月14日
My Supplement Store からの回答
I do apologize for the delay. We had some issues with staffing in the warehouse the last month and are working on resolving this. I will make sure this order gets out today.
Great place to go!
2023年3月4日
Great products for great prices and if…
Great products for great prices and if there's any questions there's always someone answering the phone
2023年3月3日
great price/and service/
2023年3月10日
Never updated shipping info
Never updated shipping info. I bet you didn't even ship the package out until I had to email your company.
Had to dispute the charge on my credit card.
2023年3月10日
My Supplement Store からの回答
We do apologize about the delay with this order. Blackstone Labs has been having a lot of issues with keeping products in stock. We used to get shipments twice per week. While you may not want to order with us again (I totally understand), I will be sending you a coupon code for another order.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。