Nadine West レビュー 820

Nadine West からの回答

2024年11月21日

I'm really sorry to hear about your struggles with finding tops that fit properly. It can be so frustrating when sizing doesn't match up to what you expect. Please look out for an email from rs@nadinwest.helpscoutapp.com soon. We look forward to helping you find outfits you love and making sure they fit just right for you!

Nadine West からの回答

2024年12月9日

Hi Marie,

Thank you for sharing your feedback, and I’m sorry to hear that some of the items didn’t meet your expectations. I understand how important it is to receive pieces that fit well and align with your style.

We’ve already sent you a message to address this, and we’re happy to help resolve any issues with sizing, colors, or the selection you received. Please feel free to reply to our message or let us know if there’s anything else we can do to assist you.

Thank you for your understanding, and we’re here to make things right!

Nadine West からの回答

2024年12月9日

Hi Leslie,

Thank you so much for your kind words! We’re so glad to hear that you’re happy with both our customer service and products. Your feedback truly means a lot to us.

If you ever need anything else, feel free to reach out. We’re always here to help!

Wishing you a wonderful day! :)

Nadine West からの回答

2024年11月21日

Thank you so much for sharing your feedback. We're truly sorry to hear that the styles haven't met your expectations recently. We understand how frustrating it can be when the clothing doesn't match what you're looking for, and we sincerely appreciate your time and effort in returning the items. Please look out for an email from rs@nadinwest.helpscoutapp.com soon. We look forward to helping you find outfits you love! Your satisfaction is very important to us, and we're committed to improving your experience.

Nadine West からの回答

2024年12月9日

Hi Shari!

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our service. We’re so glad that our team was able to assist you in picking out some great clothes!

If you ever need help again, don’t hesitate to reach out. We’re always here for you!

Wishing you a fantastic day and happy styling! :)

Nadine West からの回答

2024年9月18日

Hi! My name is Carol, your Resolution Specialist at Nadine West. Thank you for taking the time to share your thoughts! I am truly sorry to know about your negative experience with our clothing and jewelry. I understand that your expectations for quality and style were not met. We will take your comments into consideration as we review our inventory and selection process. Your feedback is incredibly valuable to us as we strive to provide the best possible shopping experience for our members.

Regarding your recent cancellation experience, I apologize for any inconvenience or frustration this may have caused. We'd be glad to investigate the matter to ensure that our cancellation process is efficient and hassle-free.

Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so I can properly reach out to you at your most convenient time. We can go over your options that meet your satisfaction and make sure your concerns are addressed swiftly. We value your business and hope that you will give us another opportunity to provide you with a better shopping experience in the future. 🙏

Nadine West からの回答

2024年9月11日

Thank you for your honest feedback, Kelly! My name is Carol, I'm a Nadine West Resolution Specialist. I'm truly sorry to hear about your recent experience with our service. Your feedback about the mismatch between the items you received and your style preferences, as well as the issues with clothing quality and customer service, is important to us. We aim to provide a positive experience for all our members , and it's clear we fell short in this instance.

Resolution is important to us--I'd love to get on the phone with you and discuss this further. I tried reaching you at the number registered on your account but was unable to connect. I've also sent you a text message, let me know the most convenient time to reach you. In the meantime, I will personally look into your account and the specifics of your past selections to address this matter promptly.

We appreciate your understanding and hope to turn this experience around for you. 💗

Nadine West からの回答

2024年9月9日

Thank you for sharing your feedback, Yaelle! I’m sorry to hear that you were disappointed with the quality of the clothing from Nadine West. Your experience is important, and I appreciate you taking the time to let us know. I’ll pass along your comments to the team, as we are always looking to improve. We want you to be happy with everything you receive and you keep!

Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so I can properly reach out to you at your most convenient time. We can go over your options that meets your satisfaction and make sure your concerns are addressed swiftly. Thank you so much for giving us the opportunity to make this right. 🙏

Nadine West からの回答

2024年9月9日

Hi Patricia,

I’m really sorry to hear about your experience and understand your frustration. We want to make this right for you.

Glad that we were able to connect on the phone today! I will keep an eye on your account until you have confirmed that you have been refunded.

We take customer feedback seriously and are committed to resolving any issues. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.

Best regards,
Carol

Nadine West からの回答

2024年9月4日 に更新

Hi! My name is Carol, I'm a Nadine West Resolution Specialist. Thank you for your honest feedback! I'm truly sorry to hear about your recent experience with us. I understand you're disappointed with the items you received, especially since they also did not meet your expectations.

We take your concerns and feedback seriously. Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so we can go over your account and make sure these are addressed swiftly. Thank you so much for giving us the opportunity to make this right. 🙏

Nadine West からの回答

2024年9月4日

Thank you for your hones feedback, Chris Ann! I sincerely apologize again for the inconvenience and frustration this has caused you. I understand the importance of timely resolutions and I'm glad that we were able to connect today, and discuss the steps that we needed to do to make things right.

If you have any further questions or if there's anything else I can assist you with, please feel free to let me know. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for your patience throughout this process, and we hope to serve you better in the future. ❤

Nadine West からの回答

2024年8月21日

Thank you for your honest feedback! My name is Carol, a Resolution Specialist at Nadine West. I understand your frustration and apologize for the inconvenience caused by the delay in stylist contact and the charge on your credit card.

We take our member's feedback seriously and strive to provide a positive experience. Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so we can better understand and address your concerns swiftly.

Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction. 🙏

Nadine West からの回答

2024年8月11日

Hi Alba,

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you had a positive experience with our customer service and that you love the clothes. Your kind words mean a lot to us and motivate us to keep delivering the best service possible.

If you ever need anything or have any more feedback to share, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again soon!

Thanks once again, and have a fantastic day!

Nadine West からの回答

2024年7月30日

Thank you for taking the time to share your feedback. We're sorry to hear that you're having difficulty with the cancellation process. To assist you further and resolve this issue as quickly as possible, please email us at vipsupport@nadinewest.com. Our team is here to help and will ensure your concerns are addressed promptly.

Thank you for your patience and understanding.

Best regards,
Nadine West Customer Service Team

Nadine West からの回答

2024年7月26日

Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.

We’re sorry to hear that the styles you received haven’t been to your liking. To better assist you, our team will be reaching out to you via email to discuss your preferences and ensure we tailor our selections more closely to your style.

Please look out for an email from rs@nadinwest.helpscoutapp.com soon. We look forward to helping you find outfits you love!

Best regards,
Nadine West Customer Service Team

Nadine West からの回答

2024年7月22日

Dear Kathleen,

Thank you so much for your kind review! We're thrilled to hear that you're enjoying the experience of having a personal stylist with Nadine West.

Our team strives to provide personalized and convenient styling services, and it's great to know that you're finding value in our offerings.

If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to make your experience even better.

Best regards,
Nadine West Customer Support Team

Nadine West からの回答

2024年7月21日

Dear Karen,

Thank you so much for taking the time to share your experience with Nadine West. We truly appreciate your kind words and are delighted to hear that you enjoy most of the items you receive.

We're glad to know that you haven't encountered any issues with returns or adjusting your subscription. Providing prompt and personal responses to your concerns is very important to us, and it’s wonderful to hear that you feel understood and well-supported.

If you ever need assistance with anything, please don't hesitate to reach out. We're here to make sure you have the best possible experience with Nadine West.

Thank you once again for your feedback!

Best regards,
Nadine West Customer Support Team

Nadine West からの回答

2024年7月18日

Hi Sandy!

Thank you for reaching out to us. My name is Carol, and I'm a Resolution Specialist here at Nadine West. I sincerely apologize for any disappointment you've experienced regarding your recent stylist selections.

We understand the importance of matching your wardrobe preferences with the seasonal changes. We value your feedback and want to ensure your future selections perfectly match your preferences.

To help us better understand your preferences and improve the product selection, I'd love to get on the phone with you and discuss this further. I have left you a voicemail and an SMS. Let me know the most convenient time to reach you. In the meantime, I will personally look into your account and the specifics of your past selections to address this matter promptly.

We appreciate your understanding and hope to turn this experience around for you. :)

Warm regards,

Carol
Resolution Specialist
Nadine West

Nadine West からの回答

2024年7月14日

Dear Crystal,

Thank you so much for your wonderful review! We are thrilled to hear that you've had such a positive experience with Nadine West from the very beginning.

It's great to know that our team has been responsive and accommodating whenever you needed to skip or pause your shipments. We always strive to be helpful and friendly, so your kind words about our customer support and styling team mean a lot to us.

Thank you for your recommendation and for being a valued member of the Nadine West family. If you ever need anything, please don’t hesitate to reach out.

Best regards,
Nadine West Customer Support Team

Nadine West からの回答

2024年7月11日

Hi Judy,

My name is Carol, and I am a Resolution Specialist here at Nadine West. I sincerely apologize for the disappointment you've experienced with your orders. I understand that not liking any of the clothes sent over two months and the issue regarding the charges upon cancellation are significant matters. Your feedback is crucial to us, and I am committed to addressing your concerns promptly.

I tried reaching you at the number registered on your account but was unable to connect. I've also sent you a text message, let me know the most convenient time to reach you. Alternatively, please feel free to contact me directly at vipsupport@nadinewest.com and attach a screenshot of your review.

Thank you for bringing this to our attention. Your satisfaction is important to us. Looking forward to resolving this matter for you.

Best regards,

Carol
Resolution Specialist
Nadine West