Nailboo レビュー 

2,054
•
TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I paused my membership with the understanding that I would be alerted before it started back up again. That did not happen. My first email was the receipt for my membership restarting. Not okay. I am... もっと見る

企業が回答しました

5つ星のうち1の評価

Customer care service is not helpful. I wanted to cancel my subscription, and it was very tricky to just find the tabs or links to complete this. Nothing on the spill page helps you when you log in to... もっと見る

企業が回答しました

5つ星のうち5の評価

Great experience with Nailboo. Product is so reasonably priced with the Nailboo club. Items arrive in reasonable time. Product is excellent and provides book and video guides. Couldn’t be easier. Cust... もっと見る

企業が回答しました

5つ星のうち5の評価

I LOVE NAILBOO. love saving all that money every 2 weeks and I get satisfaction of knowing I do my own nails and the customer service dept. Is amazing. A very happy customer. Love Nailboo!!!!

企業が回答しました

企業情報

  1. 美容製品提供業者

Nailboo について

当該企業による記述

At Nailboo, we’re dedicated to making salon-quality manicures easy, affordable, and accessible for everyone. We believe that pampering yourself should be simple and fun, not expensive or time-consuming. That’s why we’ve developed high-quality, DIY nail products that deliver stunning, long-lasting results from the comfort of home.

Whether you’re into dip powders, gel polishes, or nail care essentials, Nailboo offers everything you need to create vibrant, durable nails that express your unique style. From bold colors to subtle nudes and color-changing shades that adapt to every mood and season, we’re all about giving you the tools to master your look.

We also believe in listening closely to our community. Through your feedback, we’re constantly evolving, improving our formulas, and adding new shades and collections. Every product, from our chrome powders to our easy-to-apply essentials, is designed with care, so that each Nailboo experience is even better than the last.

More than just nails, we’re a community where nail enthusiasts of all levels come together to get inspired, learn, and share. So, whether you’re a beginner or a seasoned pro, Nailboo is here to support your nail journey with quality products, fun tips, and a community that cares. Join the Nailboo fam and see what makes us the go-to for nails that stand out, stay put, and make a statement!


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

2054件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(2,054)

過去12か月のレビュー数: 263件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I CANT think there's anything better

I CANT think there's anything better. I love this product ,and ive tried most of everything. My concern were answered quickly, and the results were right on. Love ALL the colors, dips and powders. Take a few practices to get the results you want, but it's fun trying different ideas. Don't be afraid to try them, it's so worth the $.

2025年12月2日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

Wow, thank you so much for your amazing feedback! 💖 We’re thrilled to hear you’re loving the dip powders and that our team could help answer your questions quickly. Your enthusiasm for trying new ideas and experimenting with the products totally made our day! 😍

Keep having fun with your nails — you’re exactly why we do what we do! 💅

5つ星のうち5の評価

Quick response

Quick response to a wrong item being shipped. Sent the correct one the very next day and even let me keep the mistakenly sent item! Great customer service!!!

2025年12月2日
Nailboo ロゴ

Nailboo からの回答

So glad we could make it right! 😍✨ Sending the correct item quickly and letting you keep the extra one is just how we roll. Thanks for the love and for being an amazing customer! 💅💖

5つ星のうち5の評価

Experience on ordering

The experience of ordering was good and easy. I am really excited to try this product out.

2025年12月1日
Nailboo ロゴ

Nailboo からの回答

Love hearing that your ordering experience went smoothly! 😊 That excitement is the best part — you’re going to have so much fun trying everything out.💖

5つ星のうち5の評価

Love Nailboo

Wonderful colors and packaging. Instructions are simple and my nails turned out great. Customer service is quick and polite.

2025年11月29日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

Ahh this makes our day! 💖 We’re so glad you’re loving the colors, the packaging, and how easy everything is to follow. And thank you for the shoutout to our customer service team — we’re always here to help and happy you felt taken care of!

5つ星のうち5の評価

I got a lot of product for very little

I got a lot of product for very little, which helps this time of year.

2025年12月1日
Nailboo ロゴ

Nailboo からの回答

That's wonderful to hear! 🎉 We’re so glad you were able to snag a great deal — especially when every bit counts this time of year. Enjoy your goodies. 😊

5つ星のうち5の評価

was really simple to plsimpleace my order

was really simple to place my order

2025年12月1日
Nailboo ロゴ

Nailboo からの回答

Aw, we love to hear that! 😊 Thanks so much for sharing — we’re thrilled the ordering process was a breeze for you. If you ever need anything at all, we’ve always got your back!

5つ星のうち5の評価

Small issue on order

Small issue on order. Shipped a duplicate. Immediately made things right. Great service

2025年12月1日
Nailboo ロゴ

Nailboo からの回答

We’re thrilled we could fix that quickly for you. Your support means the world to us! 🌟

5つ星のうち1の評価

Where is my order? The company says it is out of Texas not Japan.

My first initial kit was great. I loved the set and the product was easy to use. I recently order 142.00 worth of supplies and another order waiting to be sent out that I have now cancelled. The reason that I am dissatisfied is that it has taken 18 days for me to receive the product. I ordered in on 10/13/2025 today is 11/26/25, I received an email talking about shipping issues and to expect a new tracking number that was 3 days ago. I have tried to contact them and to no avail I have not been able to outside of emailing them. I have not received any satisfaction. Basically, I want my money back. It is a lot of money to waste with customer service not speaking to me. VERY disappointed. 1 start is to much.

2025年11月26日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

Oh no, I’m really sorry you’ve had such a frustrating experience — I can totally understand why you’re disappointed. 😔 That’s a long time to wait, and you deserved clearer updates along the way.

Please go ahead and send us another message at support@nailboo.com
so we can pull up your account and take care of this properly. Once your message comes through, the team will get back to you as soon as possible and help sort out your refund or any next steps you prefer.

We appreciate you reaching out, and we definitely want to make this right for you 💗

5つ星のうち5の評価

Dip Powder is everything I hoped it would be.

I was looking for a product I could use at home to do my nails that would last. So far I’m so happy. The dip powder is so easy to apply. It looks so good.

I reached out to customer service because one of the colors I received just didn’t look like the pictures or as desired. They answered so quickly and offered me another color.

I am so impressed with this company.

2025年11月24日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

Absolutely love hearing this! 🤩 Thanks so much for sharing your experience — it sounds like you nailed it with the dip powder already! It really does make doing your nails at home feel effortless, and we’re thrilled you’re enjoying the results.

And hey, we're glad our team was able to jump in quickly and get you a color you love. We always want you to feel taken care of and confident with every order.

We appreciate you more than you know—thanks for being part of the Nailboo fam! 💅💕

5つ星のうち5の評価

Wonderful in every aspect possible!!!

Amazing product, amazing people, amazing service. Will never buy from anyone else. Just fantastic!!

2025年11月24日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

Aww, this totally made our day! 🥰 Thank you for the love — we’re so glad you’re part of the Nailboo family. We’ll keep the amazing products and service coming your way! 💅✨

5つ星のうち5の評価

I love it

I love it! Best money spent and the more you do your nails the better you become. It’s been great for my daughter and I.

2025年10月21日
Nailboo ロゴ

Nailboo からの回答

Absolutely love hearing this! 💖 It really does get better every time you dip — practice makes those manis shine! And we love that it's become a fun little bonding moment for you and your daughter. 💅✨ Enjoy every bit of it!

5つ星のうち5の評価

I absolutely love this product

I absolutely love this product! Definitely a game changer and customer service is also top tier! One of my orders had a shipping issue and was delayed but before I had realized and inquired, they beat me to it! Very helpful, proactive and professional. Extremely satisfied and highly recommend! 💜

2025年11月19日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

Aww, thank you so much! 💜 We’re thrilled you’re loving the products, and it means a lot that you had such a smooth, proactive experience with our team. We appreciate you! 💅✨

5つ星のうち3の評価

I placed 100+ order

I placed 100+ order. I got half of the order. I reached out to customer service and they said they would check the rest of my order. I was told they would ship the additional items. Waited a week no response. I reached out to customer service again and they again said they would send out missing items. I waited two weeks to get the other half my order. I get it sometimes things happen. Verbally responsive CS dept.
I didn’t realize the removal kit is separate. So I ordered the removal kit. Maybe an “all you need to apply and remove kit” would be beneficial for customers.
I got notified yesterday that the removal kit is delayed. Not sure where the product ships from. Seems to be a logistical problem.
Be sure to order a removal kit before dipping. I think with a bit of practice they will look good. There is a learning curve.

2025年11月1日
Nailboo ロゴ

Nailboo からの回答

We’re sorry for the delays and the mix-up with your order 😔. We completely understand how frustrating that must have been, and we appreciate your patience while our team worked on getting everything to you.

Glad to hear you’re getting the hang of your dips—practice makes perfect, and your nails are going to look amazing ✨. Thanks again for your patience and thoughtful feedback!

5つ星のうち5の評価

I love this kit!

I love this kit. Eventhough I have to still get extra materials for a perfect finishing touches... I never done nails before and those tutorials are really easy to follow. It also allows me to bond with my daughter! Amazing product!! I wish I can show you pictures

2025年11月17日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

We’re so happy to hear this! 💖 It means a lot to know the kit has been easy for you to use—especially as a first-timer—and that the tutorials are helping you get those beautiful finishing touches. And bonding with your daughter while doing your nails? That’s truly the sweetest part of all! 💅✨

5つ星のうち1の評価

I received products from your company…

I received products from your company last Christmas and I have been very pleased with them. I decided to order some more fun dips on 10/9/25 for the new "Fall" collection.

I am completely dissatisfied and am NEVER ordering from this company again! I ordered a few items on October 8th and still haven't received them!! 😡

2025年10月9日
Nailboo ロゴ

Nailboo からの回答

We’re really sorry to hear about your experience! We completely understand your frustration, especially since you’ve had great experiences with us in the past.

One of our team members has already assisted with your order, so everything is being looked into to make sure it gets to you as soon as possible 📦✨.

We truly appreciate your patience and hope we can turn this experience around for you!

5つ星のうち5の評価

It works great

It works great. It took me 1 set to understand how it works and I alive taking the time to perfect my nails myself.

2025年11月16日
Nailboo ロゴ

Nailboo からの回答

That’s awesome to hear! 💅✨ It really does just take that first set to get the hang of it, and once you do, it’s so satisfying. Love that you’re enjoying the process and making your nails look exactly how you want them! If you ever want tips or new color recs, we’ve got you. 💖

5つ星のうち1の評価

Unresolved shipping issue

I would like to start with saying I've purchased from nailboo quiet a few times and if there was an issue, it was resolved very quickly. However, this is not the case for my recent order.

I placed an order on 10/9/2025 and half of my order arrived with no issues. It is now 11/14/2025 and I am still waiting for the second half (rebel romance collection) to arrive. They created the shipping label on 10/23/2025 (marked as fulfilled) but the tracking w/ USPS has not moved.

I've emailed them multiple times and they indicated that there was an ongoing shipping issue where usps is not picking up (Texas, 75243) the order. They were not able to provide any resolution or estimated date. At this point, they should have figured out an alternative way to get this product to their consumer.

This has left a bad taste in my mouth since I've been a loyal customer. I still want to receive my purchase but this is giving me pause about purchasing from them in the future. Buyers beware!

2025年10月8日
自発的なレビュー
Nailboo ロゴ

Nailboo からの回答

We’re really sorry for the frustration this has caused and completely understand how disappointing it is to wait so long for the second half of your order.

Since we can’t see your order details through this review, please reach out to support@nailboo.com
📧 so our team can assist you directly and get your Rebel Romance Collection to you as quickly as possible.

We really appreciate your loyalty and patience 💖, and we hope to make this right for you!

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