Naked Kiwi レビュー 15

Naked Kiwi からの回答

1日前

Hi Jasper,

I'm sorry there's been a small delay with your order. Our average shipment time is around 9 days, so if yours has taken longer, we'd genuinely like to look into it for you.

Some of our range ships from overseas fulfilment partners, and we take your feedback that this could be clearer on our site.

We endeavour to reply to emails within 3 business days. Please reach out to our support team with your order number and we'll get it sorted.

Naked Kiwi からの回答

2026年4月9日

Hi Paul, thank you for taking the time to leave your feedback. We genuinely appreciate it, even when it's hard to hear.

On delivery: our site does outline a 6-15 business day timeframe, and your order arrived within that window at 9 days. That said, we hear you. Proactive updates along the way make a real difference, and that's something we're working to improve.

On the item: we're sorry the back style wasn't what was shown on the site. That's not the experience we want for anyone. Our support team has identified the issue and a full refund has been processed. We hope that goes some way toward making it right.

On response time: we're a small team and depending on the nature of an issue, we do need up to 3 days to investigate properly. We understand that can feel frustrating when you're waiting for answers, and we're sorry the timing landed that way.

We hope the refund helps, Paul. Please don't hesitate to reach out directly if there's anything further we can help with.

Naked Kiwi からの回答

2026年4月9日

Hi Cormac, thanks for the feedback and for being upfront about it.

You're right that 27 days is beyond what we'd consider acceptable, and we're genuinely sorry for that. February brought some unexpected supplier delays due to public holidays that affected a small number of orders, and yours was one of them. That's not an excuse, just some context. We did reach out with compensation for the wait and we hope that helped.

On the name: Naked Kiwi is proudly a NZ brand in identity and spirit, though like many NZ businesses we work with offshore suppliers to keep things accessible. We take your point about transparency and it's useful feedback as we continue to develop the site.

Thanks again for giving us a shot, and we're sorry the experience didn't match what you were hoping for.

Naked Kiwi からの回答

2026年2月26日

Hi Lee,

We appreciate you taking the time to leave a review and we’re genuinely sorry you’ve had a frustrating experience.

Naked Kiwi is absolutely not a scam. We’ve sold over 10,000 units to customers across NZ, Australia, the US and beyond, and we work hard to resolve any issues that come up.

Your order has unfortunately been affected by current supplier delays, which have impacted a small number of shipments. This is not typical, and we understand how disappointing that can be.

We have already replied to your email and offered a full refund to resolve this quickly for you. Please check your inbox and spam folder so we can finalise this for you straight away.

We’re here to sort it properly and make this right.

Naked Kiwi からの回答

2026年4月9日

Hi Fraser, thanks for the honest review and for being reasonable about it.

Sorry the sizing caught you out. You're right that our products have various measurements rather than NZ/AU standards, and we do publish measurements on each product page for exactly this reason. That said, we know it's easy to miss and it's clearly something we need to make more prominent.

Glad our team was able to reach a fair outcome with you. We'll keep working on making the sizing info harder to overlook. Hope the next order is a better fit!

Naked Kiwi からの回答

2026年4月9日

Hi Una, thank you so much for sharing this, it genuinely means a lot to the whole team.

We're really glad we could help. Mistakes happen to all of us, and making sure our customers are looked after is always going to come first. We hope you love the order and please don't hesitate to get in touch if you ever need anything at all.

Naked Kiwi からの回答

2026年1月5日

Thank you for taking the time to share your feedback. We understand your frustration around shipping expectations and transparency, and we appreciate the opportunity to clarify.

We are a New Zealand registered business with a local team. However, like many NZ eCommerce brands, our products are manufactured and fulfilled overseas. To keep prices accessible and maintain a wide product range, some orders ship directly from our international partners using carriers such as Equick.

We are not attempting to obscure how our business operates, but we accept that we can do better at clearly setting expectations around fulfilment times and logistics. Your feedback is being taken seriously, and we are actively reviewing how we communicate this on our website.

If there is anything we can assist with regarding your order, or if you would like further clarification, please reach out to our support team directly. We are always happy to help and improve.

Thank you again for your honesty.