National Residential レビュー 

National Residential からの回答

2023年7月4日 に更新

Hi Pina,

We are sorry to hear of your experience, however would like to share with our customers the details as we worked extremely hard to do everything we could to assist you:

1. You purchased a property from us through a Modern Auction and paid your £2500 deposit on 30/08/2022
2. Your terms are to complete in 56 days but unfortunately, you withdrew after valuation as there were some issues identified with the roof costing circa £5000. We successfully negotiated with the vendor to carry out these roof repairs with our trusted building contractor and saved the sale for you.
3. Our terms state that if structural issues such as this roof issue are discovered on survey and importantly, that the vendor agrees to conduct these repairs, then purchasers are required to complete their purchase. It also states that if the vendor does not agree, the deposit will be refunded. In your case the vendor agreed to carry out the repairs and you agreed to this price reduction/repair on 23/09/2023
4. We were disappointed therefore to hear that, after many weeks passing, you did not agree to continue with your purchase, informing us that you needed to get an alternative mortgage and you and your mortgage broker insisted on the vendor carrying out the roof repairs without your first agreeing to continue with your purchase.
5. You subsequently agreed to apply for a new mortgage and your broker notified us on 03/11/2022 that your new application was submitted. Whilst this was a 6-week delay, the vendor paid and instructed our contractor to carry out the repairs.
6. During this intervening delay period, and each month since, mortgage interest rates were increasing rapidly, costing the vendor substantial increases in mortgage repayment costs and the vendor was losing faith that you would complete due to the delays. It was very unfortunate that on 16/01/2023 the vendor advised us that they had completed the roof repairs but had remortgaged their property to take out a fixed rate and therefore removed their property from the market.
7. We ascertained the vendor had started the remortgage process back in November without advising us.
8. We informed the vendor that by not disclosing to us their decision to remortgage (after agreeing to carry out repairs and continue to complete their sale with you) and subsequently cancelling the sale, that this was a breach of our auction terms and that they owe us our fee as per our terms.
9. This was an extremely frustrating situation for both of us. Our team did everything they could to get the roof issues resolved for you, and the sale completed.

As this was an unavoidable situation, we refunded your deposit. We have also gone further and would like to refund any broker fee, valuation fee and search fees you have paid. We hope this helps, as we're extremely committed to a great customer experience even if sales don't work out. We've reached out, but do feel free to additionally contact us via any of the channels below:

E: info@national-residential.co.uk or call us on T: 01244 341066.

National Residential からの回答

2023年2月12日

Hi Nicki (tenant). Thanks for your kind review and we are glad we could help you. You were a great tenant and worked with us patiently to find a win-win solution to help you financially so you could move to a new home and enable the existing landlord to sell to a buyer who needed vacant possession. We were able to agree share the costs from our fee with your existing landlord 50% each to provide you with a 6 months rent advance you needed to pay your new letting agency to secure your new rental property. Good luck with your new home. Many thanks, David and Rachel

National Residential からの回答

2023年7月4日 に更新

Hi Fe,

Please email me your details to: david.coughlin@national-residential.co.uk. Our unsubscribe pages/links were recently updated to allow buyers to set their preferences and/or unsubscribe and this created a temporary bug. We apologize for any inconvenience caused.

This has now been resolved, any further problems please do reach out!

We wish you all the best,
David and the NatRes team.

National Residential からの回答

2023年2月12日

Hi and thanks for your review. We are acting in the best interest of landlords to get them the best price for their property sale so they can sell and resolve their pressing issues. At the same time we work work tirelessly to find a new landlord who will hopefully keep the existing tenant. At least 50% of the time we are successful and finding landlords to keep tenants. However, this is not possible all the time for many reasons such as: (a) the rent being paid is too low or (b) the price the vendor needs to sell can only be paid by a purchaser who wants the property as their home as landlords’ bids are too low. On those occasions we are either unable to agree a sale or else we do agree a sale and must follow the correct section 21/8 eviction process to provide vacant possession. You will note however, that on the occasions were we serve notice we also offer financial incentives to assist tenants find alternative properties so the property sale can complete quickly as the court process can take 8 months.
We pay tenants all the time from our fees to assist in viewings and take photos/videos to help us get the sales and prices we need to sell to other landlords but if we have no alternative to ask tenants to leave we pay tenants financial compensation to surrender their leases sooner and avoid courts – the money we save on legal fees to pay solicitors to go to court for evictions we pay to the tenants instead. We also work with tenants to help them find and secure new properties such as providing references with councils and paying letting agents rent and deposit up front.
No other agent does this and we are exceptionally good at negotiating win-win solutions.
Thanks for your feedback. I do appreciate it and we strive to improve and go further in our endeavours to help tenants through these challenging times. David (Director)

National Residential からの回答

2022年11月23日

Hi Filippo, this is unfair and inaccurate. You have agreed to purchase a property at modern auction and usually properties are ‘sold as seen’ at auction. However, your survey identified issues with roof and the vendor agreed to do those repairs, and our terms are that if the vendor agrees to pay for those repairs, you will complete your purchase. The vendor is happy to complete these works, but it will cost them circa £5,000 and your part of the agreement is to complete your purchase at the agreed price once these works have been carried out. The vendor obviously wants reassurance from you that you will complete your purchase and if you provide that they will complete these works. . Please deal with Tom Bates our sales manager on this matter

National Residential からの回答

2022年11月23日

Hi Clive, thanks for the review. We had to sell your property twice and extend the lease. Thanks for your perserverence! Good luck for the future. David and the NR Team

National Residential からの回答

2022年11月23日

Hi Jaz - thanks for your kind review. The team very worked hard at getting this one completed. We had to agree to pay the tenant £5,000 to leave voluntarily so as to provide you with vacant possession. The vendor was happy with this and hence win-win for you, vendor and tenant. Good luck in your new home. Thanks, David and the NR team

National Residential からの回答

2022年11月23日

Hi Jessica, thanks for your kind review. We had a tough nut with your purchase: (1) getting the short lease extended and (2) paying the tenant to leave by agreement before completion (never easy in current market). We got there in the end and thanks for your patience and good luck in your new home. David and the NatRes team

National Residential からの回答

2022年8月6日

Hi Pete, thanks so much for your very kind review. We were able to complete your purchase in just 46 days with your help. We wish you well for the future with your new property. All the best Rachel, Tom and the NatRes team

National Residential からの回答

2022年8月6日

Hi Ian, thanks so much for your very kind review. It took some help from you to get the sale over the line with the solicitors and the purchaser so thanks you for your efforts and patience. We wish you well for the future. All the best Rachel and the NatRes team

National Residential からの回答

2022年8月6日

Hi Christopher, thanks so much for your very kind review. We wish you well for the future. All the best Rachel and the NatRes team