Navigare Yachting レビュー 

Schiff schlecht gewartet. Aussenborder Schrott. Backbordbatterie tot. Service erst Tage später. Reklamation zwecklos. Basis statt Reparatur Ausreden. Gesamt 3 Tage Stillstand, keinerlei Schadenersatz. Sehr unfreundlich.
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Sehr geehrtes Navigare Yachting Team,
unsere Reise startete ab Dubrovnik mit dem Katamaran Bali Catspace "Famili 257", gebucht über Boataround. Das Layout des Bootes hat uns sehr gefallen – großzügiger Platz, gut durchdachte Aufteilung. Wir reisen seit Jahren mit erfahrenem Skipper, der auch in der Winterzeit Boote wartet, und legen in unserem Urlaub großen Wert auf Ruhe, Unabhängigkeit und Naturerlebnis. Wir versorgen uns entsprechend gut und meiden Häfen, sofern nicht notwendig.
Leider mussten wir auf dieser Reise mehrere Mängel feststellen, die bereits vor dem Ablegen bestanden – und die nicht wie erwartet behandelt wurden.
Die Mängel im Überblick:
* Verstopfter Waschbeckenabfluss (vom Skipper selbst repariert)
* Toiletten in zwei Kabinen ließen sich nicht vollständig schließen – was zu unangenehmer Geruchsbildung führte
* Der Teleskop-Haken für die Boje war defekt, fiel beim ersten Einsatz auseinander – eine Person musste unter Gefahren ins Wasser springen
* Das Beiboot verlor Luft und der Außenbordmotor funktionierte nicht, obwohl wir es dringend für Versorgungsausflüge benötigten
* Weitere kleinere Defekte, die den Komfort beeinträchtigten, aber von uns toleriert wurden
All diese Punkte deuten klar darauf hin, dass das Boot vor Übergabe nicht ausreichend geprüft wurde. Das hätte vermieden werden können und müssen.
Unprofessionelles Verhalten des Base Managers in Dubrovnik (Herr A.D.):
Auf der Kontaktliste war Herr A.D. als erste Ansprechperson bei Problemen angegeben. Ein Anrufversuch blieb unbeantwortet, daher wandte ich mich per E-Mail an ihn – ebenfalls ohne Reaktion für mehr als 24 Stunden. Erst nach Kontaktaufnahme mit Boataround, die sich vorbildlich und sofort um unser Anliegen kümmerten, meldete sich Herr A.D. schließlich.
Sein Verhalten war enttäuschend und unangemessen:
* Kein Interesse am geschilderten Anliegen
* Keine Bereitschaft zuzuhören
* Keine Entschuldigung, sondern der Vorwurf, wir hätten die Mängel selbst verursacht
* Ein respektloser Kommentar, er wolle mit einem Mann sprechen – obwohl ich die Buchung vorgenommen hatte. Das empfand ich als beleidigend und diskriminierend.
Fazit:
Die gebuchte Leistung wurde nicht vollständig erbracht. Statt sich der Sache professionell anzunehmen, wich Herr A.D. jeder Verantwortung aus. Bis zur Bootsübergabe am Samstag wurde kein einziger Mangel behoben für die nachfolgenden Mieter. Die Aussage auf Ihrer Website, dass Schäden mit dem Base Manager bei der Rückgabe besprochen werden, wurde ignoriert. Herr A.D. sagte zu, bei der Rückgabe anwesend zu sein – erschien aber nicht.
Unser Wunsch an Sie:
Ein gut gewartetes Boot und ein kompetenter, lösungsorientierter Base Manager sind essenziell für einen gelungenen Segelurlaub. In unserem Fall war dies leider nicht gegeben. Wir hoffen sehr, dass Sie intern die nötigen Schritte einleiten, um zukünftigen Gästen eine bessere Erfahrung zu ermöglichen – und das professionelle Niveau Ihrer Flotte wiederherzustellen.

Mit freundlichen Grüßen,
Snjezana Orsag

We chartered a 12 berth catamaran from Athens and paid 350 Euros fee for VIP service and drinks package, our group was kept waiting an hour at the meeting point only to be told the boat was not ready, the Kosmas Marina near Athens is under construction so they ask to meet you at a bar 1km away, this would be ok if the bar wanted you there but they didn't seem happy about having a group of ten people with luggage taking up their space.

Instead of leaving at 1pm the boat was not ready until after 5pm so we had no choice but to stay at the marina overnight and lost a day of sailing. The boat itself was very dirty and lacked basic equipment e.g. no broom, not enough cups and glasses and the brush for use with the dustpan was a wallpaper pasting brush! The VIP drinks package for 10 people was one bottle of wine! I've given the review two stars as a one of the local Navigare staff, a junior technical guy was very helpful but despite requesting several times the local manager Roman didn't address any of the concerns.
On return to Athens we were charged 2 Euro per litre of fuel compared to a local price of 1.50 euros- total rip off price. From what I was told by the local staff the boats are never ready for the VIP departure at 1pm so save your money and also refuel before returning the boat.

I see from other reviews that other people have similar experiences and Navigare say to contact their after care team- this is fine and while they may refund the overcharged money for the VIP service and not delivered and extra fuel cost it doesn't make up for the fact that you lose a day of your holiday sitting around not getting any information. If they're unable to deliver a VIP service they shouldn't pretend they can.

Athens Agios Kosmas
Boat: Oceanis 51.1 - Christina
Period: 08.06. - 15.06.24

Defects discovered during check in:
- Water tank leaking, resulting in constant water in the bilge
- Front sinks did not drain
- Door handles were missing
- Bowsprit severely damaged
- Sprayhood zippers defective
- Bimini zippers defective, fabric torn
- Webasto heater control buttons missing
- Truw wind sensor without function
- Inner shell had cracks
- No marking on the anchor chain
- Defective outboard motor (was replaced)
- Handle on one steering column broken

The check-in took a long time, as the repair of the water tank, the washbasin and the door handles began at around 14:15.
The technical staff made every effort to repair the defects (big praise to Costa).
In order to repair the defective wind sensor, a roof panel had to be removed and a plug had to be disconnected and reconnected several times until the data was transmitted back to the system.

After it was decided that we could set sail with the defects rectified (15.45), the Navigare employee responsible came and had the skipper sign three documents. Only then were the documents taken to Port Police. Supposedly we could set sail at 16.15.
The process went on until 18:00. The employee had already received the signatures at 1 p.m., which she did not consider necessary.

During the week, further defects were discovered on the yacht:
- the yacht did not run straight ahead, the center position on the devices did not match the rudder position which often resulted in the failure of the autopilot
- the B&G plotters were constantly overheating and simply switched off several times a day after freezing up
- the True Wind transducer kept failing
- the water tank kept leaking water, which we had to refill 5 times
- An oil-water mixture collected in the engine bilge and it smelled of burnt oil
- The freezer drain was defective, about 5 liters of water collected in it
- A toilet was leaking, the fastening screws could not be tightened and was therefore unusable
- the diesel and water display on the control panel did not show the correct values

In general, I ask myself what kind of expectations are placed on a crew that pays almost 5000 euros for a yacht.
I'm not talking about the visual or hygienic conditions here. These were catastrophic on this yacht. Lots of dirt, hair, leftover food in the gaps in the floorboards and underneath (we found old shoes, care products etc.). Torn upholstery (foam was visible) with stains. Damaged interior fittings, lockers that don't hold, broken latches in the back box, etc.
For me, the safety-relevant things such as the failure of the electronics, the engine leaking oil, the leaking toilet, no markings on the anchor chain, etc. are much more important.
The maintenance backlog is manageable, but the service backlog on the technical parts is not.

The toilet would also have been noticed at check-in, but the water tank repair prevented us from doing so.

You can see that things can be different with charter companies like Pitter. Even the oldest yachts there are in perfect technical condition.

In any case, Navigare will no longer be considered for the next booking

A week's vacation with fantastic swimming spots, great restaurants, and an unbeatable sailing adventure. Our skipper Flu planned a fantastic route for us and gave us the best possible conditions to enjoy the week. I highly recommend him and give him a 10/10 rating. The experience with Navigare Yachting was also completely hassle-free and has been a positive experience from start to finish. I highly recommend it and will definitely come back.

We had an amazing sailing experience in Croatia with Navigare Yachting! For any Americans thinking about visiting this region, we highly recommend chartering a boat to see the beautiful coastline. We added a captain since no one in our group had the sailing experience, but it was great to have a local skipper to take care of everything. Hvar Island was by far our favorite stop, but our skipper took us to a few exclusive lagoons and swimming spots and always made sure we were having fun and seeing beautiful places. Thanks again, we'll definitely be back for more!

My issues with the company/service provided and the boat are the following:
1. The boat was not ready as agreed upon for early "VIP" access to the vessel. When we arrived we were not greeted nor shown our boat by any of the staff. We waited over an hour before we decided to just go and find the vessel ourselves. I had to request for the boat to be re-cleaned. This occurred at 5:00pm. Once cleaned and unpacked we still were not greeted by a staff member to advise us on what to do next. We did not get asked for our paperwork till 6:00pm. We did not get our paper work back and get a handover on the vessel until 9:30pm. Thus we lost a day of travel on the boat which then disorganised our planned itinerary.
2. We were not provided with working Wifi on the boat. I informed the staff and they just told me to try and have an internet box and cord on one of the islands.... This was not acceptable.
3. There was no 24volt power supply on the boat. We were told that none of the electrics worked other than 2x USB ports.
4. The house and motor starter batteries were labelled incorrectly on the boat and the fuel gauge did not read properly on the boat. We finished that trip under the impression we had 70% of fuel left. however when we filled up we were charged 150 Litres... THIS IS VERY DANGEROUS.
5. We advised the staff of our concerns including other less serious issues... however they dis-regarded everything we told them.

On top of our experience above, we have not had sufficient customer service from the after sale team. We requested 24 hrs refund for the delay. They have not acknowledged such nor addressed the safety concerns on the vessel.

⚠️ Warning to all boating enthusiasts: I want to share an extremely disappointing experience with Navigate Yatching . I specifically hired for a special occasion during a week a 51-foot Fountain Pajot (named: No Shoes) in Tortola,. We specifically wanted to sail this model, because we are considering to buy one. However, on the day of our arrival, and after making the full payment, the company switched us without prior notice to a different and cheaper model (BALI 47). We had the option to rent a Bali in St Thomas with other companies, but we wanted the Fountain Pajot, so we traveled to Tortola. What's most infuriating is that there was no previous warning, no refund of the price difference, nor any apologies from the company.

I sent a mail to customer care (Sanja Permin) and I am still waiting for response. I spoke with Theresa from Navigare Yachting BVI's Customer service team & Avril/ Patrice, and they just told me "do what you want to do, we can not help you". in what I consider a complete abuse and inability to solve the problem, or minimize their consequences.

This lack of professionalism and respect for customers is unacceptable. I want to warn everyone considering using their services: proceed with caution. The seriousness and reliability of Navigate Yachting are seriously in question. Don't let them ruin your experience as they did mine. #SafeBoating #CustomerExperience #BoatRental #FountainePajot

EDIT NOVEMBER 2023
After having written this review, we received a fair refund and were contacted by the global communications team. The office promised to improve their processes for the next time.

ORIGINAL REVIEW
We spent one week on a Navigare Yacht heading out from the Palma di Mallorca base. Unfortunately, the trip went differently than we thought, since we got the boat LOCO AMOR without a main sail, resulting in very uncomfortable nights.

Our original plan was to head to Ibiza for the week and spend our holidays cruising there. When we arrived at the base in Palma, however, we received a boat without a main sail. Even though we found the staff to be very apologizing, they could not provide us with a suitable replacement on the spot, meaning we had to change our plans to not go to Ibiza AND head out with a SY without a furling main sail. This resulted in three days and two nights of constant, disruptive noise as the furler clanged against the mast. The cacophony was audible both on deck and in the cabins, making for very uncomfortable nights. The base provided us with a main sail afterward in a port after two nights and three days.

From the outset, we were informed from the technical staff that we could reach out to the Navigare headquarters for compensation or a reduction in price. Unfortunately, it proves exceedingly difficult to establish contact with anyone from the headquarters. No one takes responsibility, and the overall customer service experience from the back office is horrible. The complete lack of communication following such an incident is, in our opinion, unacceptable.

I would NOT RECOMMEND booking with them! I, for one, have no intention of doing so in the future.

I can only talk about my experience in Marsh Harbour in The Bahamas and Navigare were faultless. We had a lovely Lagoon 46 Catamaran. It was well prepared and looked after, both the area and boat briefing were great and informative and the staff at the base were extra friendly and genuinely nice people we had a great holiday!

We rented a yacht in British Virgin Islands through Navigare and although the BVI is lovely, the yacht was terrible and our experience with Navigare was to be blunt appalling.

We hired a catamaran with extras including standup paddle boards, snorkelling equipment, pre-paid mobile and wifi. It also had what we assumed were the basics, a first aid kit, aircon, working generator so that we had power and lights.

On arrival we had no snorkelling equipment or paddle boards. We later found out that we also had no first aid kit, aircon and no working stove / no way of lighting a stove. Finally we also had no power or wifi.

On the first night, we had no working aircon and in 1 room no working fan so no-one got any sleep at all as it was very stuffy. The skipper advised that we would have to return to the marina to get it fixed. So we returned to the marina and waited for a couple of hours while this was fixed before heading out again. Within 30 minutes of leaving the marina the air con was again not working in two bedrooms... but we decided that we did not want to waste any more of that day getting it 'fixed' again and we went on to our mooring for the night and advised base that they could come to us and fix it the next day.

The next day we waited for someone from base to come and fix the aircon, but no-one came. Finally we travelled back at the main Island (1.5 hrs) of Tortola parked back in the 'nice anchorage' at the end of the main airport waiting for them to arrive and fix the aircon.... they again spent an hour regassing the aircon, which lasted an hour and then did not work anymore. They did leave us a lighter for the stove though so we could use the stove.

The following morning, we headed off and advised base station to bring us a different boat so we could swap as by now none of us had had any sleep due to the heat. We swapped boats (an upgrade apparently) and this boat had a generator which completely crapped itself at 0200 which meant that we didn't only have no aircon, we had no power points, lighting or wifi. The base seemed to think that this was perfectly acceptable. The base manager Crompton was extremely aggressive towards me, and starting yelling and talking over me when I tried to explain that we were ending the charter a day early due to all the faults on the boat and no solution offered by either himself or the skipper of the boat at any time. In fact the base manager at no time contact me and the skipper of the boat would not let me talk to the base station about the issues on the boat. It was all very odd.
The issues were:
- no first aid kit
- no working generator
- no air con
- no powerpoints
- no wifi
- no working stove for the first couple of days.

In addition to the issues with the yacht Navigare took $400 US from my credit care as a security deposit on the navigation card for the map reader which has not been returned so I have had to lodge a complaint with my credit card company to have this returned.

I have also lodged a formal complaint about the yacht, having to finish our cruise a full day early due to major mechanical fault (the completely broken generator) and had no response at all.

Not good enough Navigare, I have full audio of Compton's bullying behaviour towards me when we spoke after we returned the yacht and I will release it in full with my blog review of your yacht service shortly.

Skipper, Marko Sapunaric took us on a trip from Dubrovnik round Croatian islands. We were a mixed party some wanted wild swimming, some top rate food, some to get drunk in beautiful places and he made sure everyone was happy and everyone's hopes were surpassed. We visited some stunning places, Mali Ston and Polace just two, I fell in love with Croatia. Mainly because our skipper took time to show us amazing places: tell us about the language, the countryside and the people. Every time we stopped, he backed a huge boat into a tiny space and ensured all of us could exit to shore. We encountered some rough seas and they were handled expertly, leaving us cheering on the net as the boat bounced. We all had the most amazing time and were all so sad to go home. We all wanted to become pirates and keep sailing. Thanks Marko for an awesome trip, looking forward to next year!

Horrendous money grabbers. Used them in Croatia this year the boat was not as well kept as other Also we tried to change a booking with lots of notice due to family health reasons. The we’re very abrupt and rude and just refused

Have always chartered boats twice a year. Not with Navigare anymore

Also I bet they reply to this by please contact reservations@navigare. - that is who has been refusing to discuss our problem

Beware contract fine print or your 7 day trip will become a six day trip. Our contract said that boat had to be returned on August 23 by 9am on page one and then had a clause in the bottom of page 5 that the boat would have to arrive at the base the day before. This forced us to shorten our trip by one day.

I've just returned from a week in the BVI's on a Navigare Lagoon 42. This was the second time we have chartered through Navigare, and will gladly use them again next time. The whole process was very easy and fast, and we were able to get our boat out on the water with a minimum of delay at the start of the trip. The boat was clean and well equipped, and we the only issue we had was that check valves in the heads often backflowed, which made the bathrooms a bit stinky, but I'm thinking this could be a Lagoon 42 design issue because the holding tank is higher than the head. However, sailing the Lagoon 42 was a real pleasure, and we were very comfortable with 8 people aboard. The checkout process was also fast and easy, and we were off and on our way with a minimum of delay.

Just returned from a ten day bareboat charter in the BVI. Our experience with the cimpany and it’s staff was great from start to finish. We were provided airport pickup service, and arrived to a warm welcome and a cold beverage. When our expected boat was not available as it required service, we were upgraded to a larger catamaran at no extra charge. The boat was a much better fit for our large crew of 7 and we were very pleased with the upgrade. The boat was spotlessly clean and well stocked with dishes, sheets, towels, snorkel gear and basic cleaning supplies. We got a thorough briefing and even a trial sail with a staff person ( as we were prepared to sail a monohull) to become familiar with the systems of the boat. Navigare was available by phone anytime questions arose and were very customer service oriented.
We had a spectacular vacation and would not hesitate to book with Navigare again. Thank you all for a memorable time!!

We rented a Lagoon 450F with Navigare from Tortola from Dec. 27th to Jan. 7th and here is why I rated it 2*, starting with the most unpleasant :

1. Attempted 'bait and switch'. While the Navigare coordinator had contractually guaranteed to us in writing a 2018 boat named Stella that was not on island when hurricane Irma unfortunately struck, when we arrived we were told without explanation by the local base that our boat was Kajsa, a 2016 boat -with Stella moored next to her- that had been bullied by Irma and that Stella had now been allocated to another group...Needless to say we got a little flustered, managed to raise the coordinator in Serbia after hours and finally got the original cat assigned to us. So no harm done in the end but a lot of stress, aggravation and us having to fight to get what we had already paid for. Not a good start.

2.No sheets on board, discovered once we were gone. OK, granted there's worse but given the amount you pay for this type of holiday, you would expect the base to do a walkaround with a check-list prior to departure to ensure that everything is where it should be. We finally got the sheets 3 days later as we came back to shore to Tortola for this purpose.

3. The skipper -who was otherwise pleasant and helpful- apparently had not been told that we would use the four double cabins and that he would have to sleep in the front, in a smaller cabin without internal access or toilet/shower. We had to explain to him that this was what we had booked and told him he was welcome to use one of our showers and toilets. He reluctantly accepted but it added to the rocky start of our holidays.

We understand and sympathize that the BVI suffered a lot of hardships because of Irma and are still struggling, but given that Navigare had already relocated to their new marina for one month when we arrived and that the inconvenience we suffered were of Navigare's own doing rather than a consequence of Irma, we feel that -even though the rest of the trip was great- Navigare's performance with us was sub-par.

Hope this helps.
Jf

Great company, employees are very kind and professional. Boats are beautiful and well maintained. I would recommend Navigare Yachting to anyone.