Very disappointed with the customer service
Very disappointed with the customer service and overall management handling by NBK Automobile.
Communication throughout the process was unclear and lacked professionalism. Despite requesting a proper technical inspection report, only a list of parts and services was provided without detailed diagnosis or comprehensive explanation of the vehicle’s condition. As an authorised Mercedes-Benz dealer and service centre, a more transparent and professional assessment process was expected.
In addition, the quotation provided did not properly tally with the listed items and charges, which raised concerns regarding accuracy and transparency. Requests for clarification and supporting documentation should not have to be repeatedly pursued by the customer.
Customer handling and management response were disappointing, especially considering the reputation associated with the Mercedes-Benz brand. There appears to be a lack of coordination, accountability, and attention to customer concerns.
Overall, the experience did not meet the expected standards of professionalism, transparency, and customer care from an authorised dealership.