Liza on the CHAT line I connected with twice for getting my program and scanner updated. Both visits she was very helpful. She accessed my computer remotely and was able to delete and install pro... もっと見る
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レビュアーのコメントを見てみましょう
I was having trouble remembering how to do a specific report. I reached out on CHAT and Liza came on to help! After trying, unsuccessfully, to generate a duplicate report from last year, She finally a... もっと見る
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I was given exactly the level of attention a customer should receive. I was contemplating converting back from NeatVault to Neat Year (after taking off a year from Neat web experience) and wasn't s... もっと見る
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Liza C. Was wonderful. She worked perfectly helping an individual who’s technology skills are the best to say the least. If all the specialists are close to who she is. The service will definit... もっと見る
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企業情報
当該企業による記述
Neat is a comprehensive expense management and cloud storage solution designed to streamline financial processes for businesses and personal users! It offers a range of features including expense tracking, receipt scanning, invoicing, and accounting integration. Neat allows users to easily track their expenses by capturing receipts through various channels such as mobile apps, email, or by uploading scanned images. This eliminates the hassle of manual data entry and ensures accurate record-keeping. With Neat, users can organize and categorize their receipts digitally. This makes it easy to retrieve specific receipts when needed, saving time and reducing the risk of losing important documentation. By centralizing financial data within the Neat platform, users gain access to real-time insights into their finances. This helps them make informed decisions and identify areas for cost savings or revenue growth.
連絡先
1515 Market Street Suite 1200, 10102, Philadelphia, 米国
- (866) 632-8732
- sales@neat.com
- neat.com
4.6
優良
2362件のレビュー
最近のレビュー依頼の記録はありません
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この企業のTrustpilot 利用方法
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worst experience ever
worst experience ever. i bought their software, entered my data, and then they locked me out of my data for a ransom! stay away!!!!!!!!!!!!!
4/4/25 update: after contacting support as they requested...no response!!! stay away!!!!
2025年3月19日
自発的なレビュー
The Neat Company からの回答
Hello Robert,
We are sorry you are having trouble, but more information is needed. When you say you bought our software, we need more specifics. Did you purchase an old scanner with software from a 3rd party or online? Neat hasn't sold scanners with corresponding software since around 2017. We would love to get to the bottom of this for you as quickly as possible. Please copy this link and paste it in a browser to submit more details so we can contact you ASAP https://support.neat.com/customerservice/contact-support-team
4/4/2025 - Robert, we've been looking for new cases from you since Mar 21, 2025 when we first messaged you here, but have not found one. Please share the case number you were provided when you opened a case so we can locate your case and help you.
How much does this company charge?
2025年2月16日
自発的なレビュー
The Neat Company からの回答
Hi Lin,
You can view our prices here: https://www.neat.com/pricing
You can also fill out this form so we can call or email you directly. See here: https://support.neat.com/customerservice/contact-support-team
Lisa was absolutely great in…
Lisa was absolutely great in transferring my old files to the neat cloud and was very patient when I did not understand some items...Also I have listened to some zoom chats and are very helpful......I have actually used Neat for over 20years and am now transitioning to their new software.
2024年2月2日
The Neat Company からの回答
Thanks for leaving a 5-star review for Liza! Glad you had a smooth migration. We will continue adding new content to our webinars page and it can be found here: https://www.neat.com/webinars
Gabriel quickly and efficiently fixed…
Gabriel quickly and efficiently fixed my issue after determining that it was connected properly.
2024年1月31日
The Neat Company からの回答
So nice to hear Gabriel was quick and efficient in helping you with your Neat Scan Utility concerns. Thanks for choosing Neat!
The telephone assistance/training was…
The telephone assistance/training was great! Stephen? was very helpful and patient. I am not computer savy so he walked me through the new software and scanner perfectly!
2024年1月30日
The Neat Company からの回答
Thanks so much for writing a 5-star review for Steven! Glad we could get you scanning and filing your items away in no time!
Good support knowledge
2024年1月29日
The Neat Company からの回答
Hi! Thanks for the 5-star review! Happy to see we were able to help you get your scanner connected and get you started with Neat!
Steven, a Great Instructor
Steven quickly noticed that I was struggling, and he suggested that he have access to my computer to help navigate in the program. He was most helpful by understanding my visual approach to learning. He mentored me by accessing my computer to make it so easy to follow him as he gave me a wonderful tour of the program. Great work, Steven! A pleasure to work with you!
2024年1月24日
The Neat Company からの回答
Thank you for the 5-star review for Steven!
Sounds like you had a great interaction during the remote session. Thanks for choosing Neat!
Thank you for saving my 2023 receipts
2024年1月24日
The Neat Company からの回答
We appreciate the 5-star review! Your receipts are safe with Neat!
Helpful online assistance!
Liza was helpful and made sure she understood my question correctly before answering. Then she confirmed that I understood the answer and had my problem completely resolved before we shut the chat down.
2024年1月17日
The Neat Company からの回答
Thanks for leaving such a great review for Liza! We appreciate you having been a Neat customer since 2014!
Liza was great.
2024年1月15日
The Neat Company からの回答
The Neat Company thanks you for leaving a 5-star review for Liza! Looks like she was able to get your items processed quickly once she was aware of the situation.
Liza on the CHAT line I connected with is excellent and knowledgeable on NEAT software.
Liza on the CHAT line I connected with twice for getting my program and scanner updated. Both visits she was very helpful. She accessed my computer remotely and was able to delete and install programs needed.
I have been a NEAT user since 2008 and started with the hand held scanner prior getting DESK TOP scanner.
I do several expense reports and invoicing a year in my accounting/event services businesses. Average scanning 25-50 receipts per report.
So glad my issue was resolved quickly and minimum down time.
Thank you Liza!
2024年1月12日
The Neat Company からの回答
The Neat Company thanks you for leaving a 5-star review! We appreciate you being a Neat customer since 2008. So glad to know that Liza provided the help you needed!
Assistance with Neat/Raven interface
Liz was very knowledgeable in the Neat application and very pleasant to interact with during the call. I was very pleased with her assistance.
Brian Currie
2024年1月10日
The Neat Company からの回答
The Neat Company thanks you for leaving a 5-star review for Liza! We appreciate you being a Neat customer since 2016!
Effective Help for Generating My Report
The technical aid was helpful and understanding, offering suggestions on how to efficiently perform my task for which I was seeking assistance.
2024年1月5日
The Neat Company からの回答
The Neat Company thanks you for leaving a 5-star review! Great to know you were able to generate the reports you needed.
Liza 00517454
2023年12月28日
The Neat Company からの回答
Thanks for leaving a review for Liza! We appreciate you being a Neat customer!
Great customer service
2023年12月27日
The Neat Company からの回答
Thanks for leaving a 5-star review for Dolly! Looks like she was able to solve your scanner issue. We appreciate you being a long-time Neat customer!
Liza dedicated worker.
Liza has worked tirelessly to mitigate files from my old NEAT into the CLOUD. Was always there to help when I needed her. Taught me how to move files from my computer into the cloud. Very satisfied with her for everything she did for me.
2023年12月27日
The Neat Company からの回答
The Neat Company thanks you for leaving a 5-star review! We are pleased to hear that you had a great experience with Liza! Thanks for choosing Neat!
Great Customer Service!
Liza C. was extremely helpful, knowledgeable, and professional with her assistance. Very amicable,
2023年12月26日
The Neat Company からの回答
Thank you for leaving a 5-star review for Liza!
So glad she was able to address your concerns.
Thank you for choosing Neat!
The Neat Company からの回答
Thank you for a 5-star review for Liza!
We appreciate you being a Neat customer since 2012!
Very informative and well worth the…
Very informative and well worth the time, I would have been completely lost without this training,
It was hard to get going on the schedule
2023年12月8日
The Neat Company からの回答
The Neat Company thanks you for leaving a review!
Glad you decided to get back into Neat using 1-on-1 training with a Neat Expert. You can also check out our webinar series which is great for beginners or those looking to refresh their skills: https://www.neat.com/webinars
Great customer support - Liza C!
I was given exactly the level of attention a customer should receive. I was contemplating converting back from NeatVault to Neat Year (after taking off a year from Neat web experience) and wasn't sure whether it was the right thing to do.
Liza listened and convinced me that I'd benefit from the conversion. Additionally, she gave me a price break and a pro-rated NeatVault refund, which I gladly accepted.
I am much happier now :)
2023年12月5日
The Neat Company からの回答
Welcome back, so glad you decided to upgrade your subscription! We are happy to have you as a Neat customer since 2012!
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