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Needs No Label レビュヌ 155

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TrustScore 5段階評䟡の4.5

4.3

衣料品店
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5぀星のうち5の評䟡

Absolutely stunning dress. Delivered next day even though I didn’t pay for next day delivery. Amazing value will definitely be purchasing more!

䌁業が回答したした

5぀星のうち5の評䟡

I had a delay in my order and messaged to ask about it, had such a prompt reply and was actually listened to about the need for my order to come on time for a particular event. Within minutes it was s... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Orange Foil Halter Maxi Dress - Exceptional from start to finish! Ordered the dress on Wednesday and it arrived the next day. The dress is fabulous and I will be buying more from you.

䌁業が回答したした

5぀星のうち1の評䟡

Disappointing. I ordered two dresses of the same model, same color, size 14, and both arrived with defective busts. However, since I really liked the design, I ordered one size larger so I could hav... もっず芋る

䌁業が回答したした

䌁業情報

  1. 衣料品店
  2. ドレス ショップ
  3. 婊人服店

圓該䌁業による蚘述

Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

155件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Not happy with the poor quality of the


Not happy with the poor quality of the dress so initiated a return via returns portal. They said i should get an email with returns label & they deduct money for this but still not got the label ! How am I supposed to return it ?! Ive tried emailing customer service & the chat box is useless. Terrible customer service as there is no direct contact.

2024幎7月2日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Jules,

Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.

From looking into your issue I can see that you requested your returns labels via our portal on 2/7/24 and we were unable to get them to you until 5/7/24, three days later. Our customer care team informed you that this was due to us changing over returns portal from Evri to Royal Mail and experiencing some technical issues which are now resolved. Our customer care team responded may times via both email and live chat however we do apologise for any inconvenience caused.

Kindest regards,
NNL Customer Service

5぀星のうち1の評䟡

Diabolical Customer Service

Nice clothing but item faulty on arrival and customer service diabolical.
Long time to respond to emails and not helpful when they do!

2024幎6月10日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Katie,

Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.

I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused. This is not what we expect from Needs No Label and I will make sure to inform the relevant teams of the issues you have raised.

Kindest regards,
NNL Customer Care

5぀星のうち1の評䟡

Won’t be ordering again

Won’t be ordering again! Sized small, waited ages for a refund , had to email them and then they deducted a second £5.95 delivery fee that I had already paid on ordering together with the £1.95 return label fee from my refund! Not impressed !

2024幎6月8日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Sarah,

Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.

As our customer care team advised over email, there was no second delivery fee of £5.95 charged for your return. The only fee deducted from your refund was the £1.95 returns fee as is our policy. I hope this clarifies the issue.

Kindest regards,
NNL Customer Care

5぀星のうち5の評䟡

Fantastic service

I had been looking at a dress that wasn't in stock. I received an email to say it had been restocked. Ordered the dress and it arrived the next day. I am delighted with it. It's beautiful and very flattering. Can't wait to wear it.

2024幎6月7日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Jane,

Thank you for leaving us this 5* review, we really appreciate you taking the time.

We are so pleased to hear that you have had a positive experience with us at Needs No Label and that you were able to get the dress!

Kindest regards,
NNL Customer Care

5぀星のうち1の評䟡

I ordered an 18 but order shows an 8


I ordered an 18 but order shows an 8 which was definitely wrong. Now the item is out of stock

2024幎5月28日
Needs No Label ロゎ

Needs No Label からの回答

Hi Karen,

Thank you for taking the time to leave us a review. I can see that you did place the order for a size 8 be it accidentally but after having liaised with our customer care team, they signed you up to receive notifications for when your correct size 18 comes back in stock.

Kindest Regards,
NNL Customer Care

5぀星のうち5の評䟡

Good quick service and dress is good


Good quick service and dress is good quality and true to size

2024幎5月28日
Needs No Label ロゎ

Needs No Label からの回答

Hi there,

Thank you for leaving us this 5* review, we really appreciate you taking the time.

We are so pleased to hear that you have had a positive experience with us and that you love your dress!

Kindest regards,
NNL Customer Care

5぀星のうち1の評䟡

Ordered a dress for a wedding

Ordered a dress for a wedding, emailed to check would arrive in time. Told it would be with me by the Friday. A week later and the item has not arrived Nor has it been dispatched.

2024幎5月28日
Needs No Label ロゎ

Needs No Label からの回答

Hi Holly,

Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.

I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused.

Kindest regards,
NNL Customer Care

5぀星のうち1の評䟡

Very slow processing times

Very slow processing times. Customer service kept saying that my refund had been actioned but I've only received the refund notification over 2 weeks of sending the items back and emailing 3 times. Poor first experience. Won't be buying again. Avoid if you can.

2024幎5月29日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Naj,

Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.

I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused. Please note that we have since changed our returns courier from Evri to Royal Mail in order to improve our returns processing times and to eliminate this issue going forwards.

Kindest regards,
NNL Customer Care

5぀星のうち5の評䟡

Well priced

Well priced
Delivered on time
Nice product and will purchase again from this company

2024幎4月26日
Needs No Label ロゎ

Needs No Label からの回答

Hi Debbie,

Thank you for taking the time to leave us this 5* review,

We are very pleased to hear that you have had a positive experience with us at Needs No Label!

Kindest regards,
NNL Customer Care

5぀星のうち5の評䟡

Smashing dress

Smashing dress! Excellent customer service! The team at NNL are so accommodating! Looking forward to my next NNL purchase!!

2024幎5月6日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Malki,

Thank you for taking the time to leave us this 5* review,

We are very pleased to hear that you had such a great experience with us at Needs No Label!

Kindest regards,
NNL Customer Care

5぀星のうち1の評䟡

Dress arrived

Dress arrived , creased, side seam not fully stitched

2024幎4月25日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Donna,

Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.

I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused.

If you find the items you have ordered are faulty or damaged please email us at customercare@needsnolabel.com as we'd be happy to look into the issue further and rectify the problem as efficiently as we can. I can see that you have since been refunded for your order but apologies again.

Kindest regards,
NNL Customer Care

5぀星のうち1の評䟡

Dresses were quite poor quality as


Dresses were quite poor quality as opposed to how they were portrayed online. More so however, it’s now over 2 weeks since I returned the clothes and was told that the refund would be issued on the 15th. It’s now the 23rd, still no refund. Would definitely not purchase from this website again

2024幎4月23日
自発的なレビュヌ
5぀星のうち5の評䟡

Beautiful!

Wow! The dresses I ordered are absolutely stunning. So stylish and chic. The fabric is very flattering- perfect to dress up or down.
Speedy delivery with fantastic customer service, what’s not to love.
Thank you!

2024幎3月11日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Leanne,

Thank you for leaving us this 5* review, we really appreciate you taking the time.

We are so pleased to hear that you have had such a positive experience with us and we look forward to seeing what else you decide to add to your NNL wardrobe!

Kindest regards,
NNL Customer Care

5぀星のうち4の評䟡

Still waiting on refund

2024幎2月5日
Needs No Label ロゎ

Needs No Label からの回答

Hi Donna,
I can see that you returned your parcel on the 9th February, 4 working days ago. As per our returns policy we do state that customers need to allow 10 days to receive their refunds back in their accounts. I hope this helps!
NNL Customer Care

5぀星のうち1の評䟡

Awful

Awful, returned order 2 weeks ago and have heard nothing since. No reply to emails and no refund received. I will be opening a claim with my bank.

2024幎1月31日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Claire,
You first emailed customer care on 12th February (3 days ago) and our customer care team then responded 2 days later (14/4/24) stating your refund had been issued and would be showing in your account in the next couple of days. You returned your parcel to an Evri ParcelShop on 1/2/24 and with the refund processed on 14/2 this is still within the 2 week timeframe we ask customers to allow up to. You have opened a case up via Ebay which has since delayed the refund but we hope Ebay are able to refund you as soon as possible.
Thanks,
NNL Customer Care

5぀星のうち2の評䟡

Ich wÃŒrde hier nicht bestellen

Ich wÃŒrde hier nicht bestellen. Ich hab per PayPal bezahlt. Die Ware wurde am 29. Dezember retourniert. Am 3. Januar erhielt ich von Paypal die Nachricht, dass die RÃŒckzahlung erfolgt ist. Der Status bei PayPal „RÃŒckzahlung offen“. Laut PayPal soll das Geld am 15. Januar eingehen. Das Unternehmen arbeitet mit einer Art Lastschriftverfahren.

I would not order here. I paid via PayPal. The goods were returned on 29 December. On 3 January I received a message from PayPal that the refund had been made. The status at PayPal is "Refund pending". According to PayPal, the money should be received on 15 January. The company works with a kind of direct debit procedure.

2024幎1月9日
自発的なレビュヌ
5぀星のうち1の評䟡

If you live in a remote area beware of rubbish return policy

If you live in a remote area, beware of their returns policy. My only option was to visit a ‘go outdoors’ store to do the return via evri, however this is a 90 minute round trip to my nearest city. This is not a trip I do regularly and therefore I didn’t return it in time and the company refused to refund/authorise my return. Hugely disappointing. What a waste of money for me (£50) and the definition of fast fashion when it literally won’t be used/worn by me as it’s too big - on the other hand, they could extend their return policy as a one off and re-sell to someone who will wear it, or they could even offer store credit for example.

I’m 20 days over the return window which really is not a huge amount of time given the return period is 28 days from ordering.

They said I should have contacted them sooner and they could have reviewed a return via Royal Mail - great, but I didn’t know this ans it hasn’t been my priority. I work a full time job on top of running a small business in the evenings. Whilst I understand policies are needed, understanding circumstances goes a long way when providing good customer service.

** I did state when contacting them I can visit go outdoors this weekend (or of course Royal Mail which is easier for me) but it was still declined.

2023幎12月5日
自発的なレビュヌ
Needs No Label ロゎ

Needs No Label からの回答

Hi Kay,
In the instance of your order, we expressed how should you have contacted us earlier within the stated timeframe of 28 days, which is common amongst the majority of retailers, that we would have been happy to help in assisting you get your return back to us via a different courier such as Royal Mail.
As a small business ourselves, if we grant every customer one offs regarding their returns which are incredibly costly to any business, it would become unsustainable. You reached out to us only after receiving an automated email stating your return window had now closed, and at this point it had been 48 days, which we do feel is a reasonable timeframe for you to have contacted our customer service team.
Store credit is definitely something we are looking to offer customers in the New Year.
We do not regards ourselves as a 'fast fashion' brand producing only a handful of styles each month but with Christmas coming up we hope you can gift the dress to someone who can enjoy it!
Many thanks,
NNL Customer Care

5぀星のうち1の評䟡

Returns and Refund a joke. rude staff on chat

Unfortunately the dress didn't fit, and although i used your online return process. It didn't work! I had to wait well over a week for the label. Another 10 days for acknowledgement it had arrived back, and to tell me that I had a partial refund. Item was £48, you refunded £46. No explanation as to why. And I have to wait another 10 days for the money to show in my account.

Extremely poor service, and poor attitude of your customer service team who were positively rude on the chat function, as I kept asking for the label. I am not a mind reader and would not know that it was a system fault, that presumably took longer to fix. But your staff should not be rude to customers.

2023幎10月23日
Needs No Label ロゎ

Needs No Label からの回答

Hi Mandy,

I have as a priority read through both the online chat along with the emails from customer care to yourself and can 100% confirm that no-one whatsoever has ever been rude to you in the handling of your return.

You first stated you were having issues with our returns portal on 31/10 to which we replied both that same day and the following day 1/11 stating we had an issue with our portal and would send over your returns labels via email directly to you asap. The labels were then emailed to you on 6/11 with our apologies for the delay due to the technical issue and it falling over the weekend. This is a total of 3 working days excluding the weekend.

The reason you were refunded £46.05 is due to the returns charge of £1.95 that applies to all orders and is made clear on our website's returns policy. Your refund was issued on 17/11 which is 10 days after you dropped your parcel back to an Evri ParcelShop and in keeping with our timeframe set out in our returns section of our website stating to allow up to two weeks.

I recommend reading all terms and conditioners on a retailers website relating to returns before making purchases in the future.

Many thanks,
NNL

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