Nelson Myatt レビュー 

Nelson Myatt からの回答

2025年11月25日

We were disappointed to read your review, particularly as the version of events you describe is not consistent with what actually occurred during your transaction.

Firstly, the solicitor acting for you worked four days per week, not two, and at all times a deputy and wider support team of 16 staff were available should you have needed urgent assistance. Our records confirm that you were updated repeatedly throughout.

It is also important to clarify that your review is factually incorrect in stating that there was no chain. While you were at the top, there was still a chain involved, which meant completion could only take place once your buyer’s solicitor had received the necessary funds and authorisations.

Regarding the build-up to completion: the delays you experienced did not originate from our side. They were caused by issues on your buyer’s part, including delays with their Help to Buy ISA documentation, late mortgage fund requests, and your buyer’s last-minute request to re-inspect the property. These matters were entirely outside our control.

Despite this, your solicitor chased the buyer’s solicitors and related parties multiple times each day on both 7th and 8th October — by phone and email — pressing them to release funds and progress the matter. You were kept fully informed throughout, including being advised of the real risk that completion might not take place on the requested date because contracts had not yet been exchanged and the buyer’s funds had not been received.

Your comment that “in the end, there wasn’t a problem” reflects the fact that your completion ultimately went ahead because of the persistent efforts made on your behalf. Without this, completion on that date would not have been possible.

It is never our intention to add to a client’s stress, and we also fully understand that moving home is one of the most stressful life events. However, we must always provide accurate advice and manage expectations realistically, particularly where there are legal and financial uncertainties beyond our control.

If you would like to discuss your concerns further, we would be happy to do so directly.
— Nelson Myatt Solicitors

Nelson Myatt からの回答

2025年11月25日

Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that you had an excellent experience with our conveyancing team and that you found the process smooth, well-communicated, and supportive throughout.

Providing clear communication, timely progress, and transparent fees are all very important to us, so it’s great to know this came through during your purchase.

We really appreciate your recommendation and wish you all the best in your new home.
— Nelson Myatt Solicitors

Nelson Myatt からの回答

2025年11月25日

Thank you for sharing your experience. We’re delighted that you found our team helpful and that everything was handled efficiently. Your feedback motivates us to continue providing excellent service.
— Nelson Myatt Solicitors

Nelson Myatt からの回答

2025年11月25日

Thank you for your kind review. We’re delighted to hear that Andrew provided such excellent support throughout your matter. Your feedback means a great deal to us, and we’ll be sure to pass your comments on to him.

Thank you for choosing Nelson Myatt Solicitors.
— Nelson Myatt Solicitors

Nelson Myatt からの回答

2025年10月24日

We’re sorry to read your comments and disappointed that you feel this way. Your purchase was completed in approximately 7 weeks, which was actually faster than the 8–12 week timescale set out in our Terms of Business that you agreed to at the outset. This was also during the height of the Covid period (July–August 2021), when transactions across the property market were facing significant challenges and delays.
It’s also worth noting that your purchase involved an unregistered property, which can make the process more complex. Despite this, we still managed to complete your matter well within the expected timeframe.
Given that the transaction took place over four years ago, we’re unsure why this review has only recently been posted, but we’re always happy to discuss any lingering concerns directly.
If you would like to speak with us about this, please contact us directly.
— Nelson Myatt Solicitors