Really lovely guy, great to communicate with. The sign (I got done for my sister’s business) looks amazing, super pleased with everything! He was also really great with checking in with whether we got... もっと見る
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I’m thrilled with neon sign. George was very patient and accommodating with design variation’s. I’m 100% happy with finished sign, high quality materials and looks fab. Everyone has commented on it. F... もっと見る
企業が回答しました
George was extremely patient, responsibe and helpful. One of the best retail experiences I have had in a very long time. The product arrived quickly and was exactly what I wanted. I would highly recom... もっと見る
Amazing product and fast delivery time. On top of that, George was lovely and accommodating by sending mock-ups and ensuring our initial choices were what we wanted. Any changes we made were welcomed... もっと見る
企業が回答しました
企業情報
当該企業による記述
Australia's Favourite Custom LED Neon Sign Brand. We design custom neon light signs for weddings, events, birthdays, business logo, bar & home wall deco and much more. Personalise your LED Name Neon Signs to illuminate your space with personalized style This eye-catching signage add a unique touch to any occasion.
連絡先
120 Spencer Street, Melbourne, オーストラリア
- 0422351839
- info@neonseasons.com
- neonseasons.com
4.9
優良
84件のレビュー
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Possibly the best service and…
Possibly the best service and communication I've ever had.. im serious. We had friends that said the same that's why we chose these guys. The sign is better than I expected. 5 stars every day of the week
2025年10月1日
自発的なレビュー
Neon Seasons からの回答
Thank You for the Unbelievable Feedback!
Wow, that is absolutely some of the best feedback we could ever hope to receive! Thank you so much for your truly incredible words.
We are so proud to hear that our commitment to service and communication is making such a serious impression, and that the recommendation from your friends led you to us!
Knowing the final sign is better than you expected is the ultimate compliment. We appreciate the fantastic 5 stars and your business!
Absolutely amazing customer service
Absolutely amazing customer service. I ordered my sign as a gift with limited time before I needed it and these guys made sure I got in time! Great price aswell, I was quoted almost twice what these guys made my sign for I cant recommend them enough!
2025年9月10日
自発的なレビュー
Neon Seasons からの回答
We're so happy to hear that your experience was absolutely amazing!
It means a lot to us that we could prioritize your order and make sure you received your sign in time for your gift. Providing prompt service, even under a tight deadline, is something we pride ourselves on.
We're also delighted you found our price to be great, especially since we were able to save you a significant amount compared to other quotes. Delivering high-quality signs at a fair value is a key part of our mission.
Thank you so much for your business and your strong recommendation!
Neon Seasons からの回答
Very Pleased to Hear It!
Thank you so much for the great feedback!
We're delighted to know that your experience was both quick and affordable, and that you are very pleased with your purchase.
We appreciate your business!
The quality of the product was…
The quality of the product was fantastic and exactly what I wanted. The service and timing was also exceptional as it was an emergency order and was delivered well within the timeframe. Thank you
2025年8月11日
Neon Seasons からの回答
Thrilled We Could Help with Your Emergency Order!
Thank you so much for this wonderful feedback!
We are absolutely delighted to hear that the quality of the product was fantastic and exactly what you wanted.
It's rewarding to know that we were able to deliver on our promise of exceptional service and timing, especially with your emergency order. Ensuring it was delivered well within your timeframe is a top priority for us, and we're so glad we could make that happen.
We appreciate you choosing us, and thank you again for your kind words!
Will sadly not order from here again and wish I had gotten it from elsewhere.
UPDATE: They’ve responded below saying they’ll reach out and they haven’t. Don’t be fooled by the response.
If you guys have actually followed through with your response then I would actually have been very impressed and happy.
I sent a video through of exactly what I was looking for and was assured straight away it could be done.
I paid the $1200 invoice immediately ($100 was discounted from online ordering app) and that was it.
3 weeks go by and I send an email to check in only to get a response that very much seems as though it hadn’t been started yet.
Then a week after the item was expected to arrive, I get sent a video and the item had a plastic black encasing which shouldn’t have been there. The contact did point this out but as it was already 5 weeks at this point and I needed the item to be delivered for what was a now belated birthday gift.
The sign arrived and whilst I understand it’s a difficult and detailed design, there are some pretty basic problems with it.
The plastic black casing, that wasn’t supposed to be there, wasn’t fixed to the sign properly so there are pieces of it that are sticking out and the glass mirroring has multiple noticeable blemishes (large lines / scratches / finger prints) on the inside of the display, so I can’t even try to clean them up, the lighting quality looks cheap and was exactly what I was worried would happen.
Overall I am pretty disappointed and it seems obvious that the item wasn’t made with much care, cheap products were used and the item seems to have been rushed (potentially because 3 weeks in and I got a question about the design again after I had to reach out) causing the noticeable issues adding to its now somewhat cheap look.
The lighting I tried to be as specific as I could only to find out once again that weeks after ordering and paying, the lighting would not look the way I wanted it. Exactly what I didn’t want to happen happened where the lighting looked cheap due to what I can only imagine is using poor materials.
From sending a video clearly showing and describing exactly what I wanted to finding out after it’s been made, later than it should have been, that it’s not what I’d sent and after paying $1200 for it, am pretty disappointed.
Will sadly not order from here again and wish I had gotten it from elsewhere.
2025年8月4日
Neon Seasons からの回答
Our Sincere Apologies Regarding Your Custom Sign Order
Thank you for taking the time to provide such detailed feedback. We are truly sorry to read about your experience and the deep disappointment you feel with both the process and the final product. Please accept our sincerest apologies.
This falls far short of the quality and service standards we aim to provide, and we understand completely why you are disappointed and feel that the item was not made with the care it deserves.
We want to address the issues you've raised directly:
Communication & Timeline: We sincerely apologize for the initial assurance followed by the significant delay and the lack of proactive communication. It is unacceptable that you had to follow up after three weeks and that the project seemed unstarted at that point, causing the gift to be belated.
Product Defects & Quality: We are very concerned about the issues with the plastic black casing being loose, the multiple noticeable blemishes/scratches on the inner mirrored glass, and your dissatisfaction with the lighting quality. When a customer pays $1200 for a custom piece, the quality must be exceptional, not "cheap."
Design & Rushing: We regret that, despite sending a detailed video, the final product did not meet your expectations, and the subsequent rush to complete the order appears to have compromised the build quality.
We are committed to making this right.
We would like to immediately investigate this specific order to understand where the breakdown occurred and prevent it from happening again. More importantly, we want to offer a satisfactory resolution for you.
We will be reaching out to you directly via the email address associated with your order within the next business day to discuss options, which will include offering a complete repair, a full replacement of the sign that meets your original design specifications, or a refund.
Your feedback is invaluable, and we hope to have the opportunity to resolve this and, at the very least, leave you satisfied with how your complaint was handled.
I’m thrilled with neon sign
I’m thrilled with neon sign. George was very patient and accommodating with design variation’s. I’m 100% happy with finished sign, high quality materials and looks fab. Everyone has commented on it. Fits space perfectly. I shall be back for another sign. Order through Neon Doctor and won’t be disappointed
2025年8月5日
自発的なレビュー
Neon Seasons からの回答
Thrilled to Hear You Love Your Sign!
That is absolutely wonderful feedback—thank you so much!
We're delighted to know you are 100% happy with your finished sign and that it fits the space perfectly! It's fantastic that our team, especially George, was very patient and accommodating with your design variations. We believe the process should be as enjoyable as the final result!
It's also great to hear that everyone has been commenting on it and that you recognize the high quality materials we use.
Thank you for your high praise, your recommendation us, and we look forward to welcoming you back for your next sign!
Absolutely amazing service
Absolutely amazing service! George is the staff I have been dealing with for a couple of years now, he is incredibly responsive, he replies to messages within minutes, sends artwork for approval almost instantly, and provides a quick, easy payment link.
The entire process, from start to finish, takes just a couple of hours, and within days the neon signs arrive at my door. The quality is always flawless, and the prices are unbeatable. I genuinely can't thank George and the team enough for making my job so effortless every time. Highly recommended!
2025年6月21日
自発的なレビュー
Neon Seasons からの回答
Wow! We couldn't ask for a better endorsement of our team and process. Thank you so much for this incredible review, especially acknowledging the service you've received over a couple of years!
We are thrilled to hear that our service continues to be absolutely amazing for you. Being incredibly responsive, providing instant artwork for approval, and making the payment process quick and easy is what we strive for.
It's fantastic that the entire process, from start to finish, takes just a couple of hours and that your flawless, high-quality signs arrive within days. Making your job so effortless every time, along with providing unbeatable prices, is the highest compliment.
Thank you for your loyalty, your high recommendation, and for acknowledging our value. We truly appreciate your business!
I would highly recommend this to anyone
It was a quality customer service experience from the moment I messaged about what I was looking for, right up to receiving my sign. They ensured that what I was imagining came to life in physical form in the sign. They made good suggestions on what would look good and the final product speaks for itself. My new sign is the final piece I was seeking for my new games room at home. I would highly recommend this to anyone. It was simpler and more affordable than I first thought it might be.
2025年7月9日
自発的なレビュー
Neon Seasons からの回答
We're absolutely thrilled to hear that your experience was nothing short of excellent.
It's especially rewarding to know that we were able to bring your vision for your games room sign to life. Your comments and review are much greatly appreciated.
Enjoy your awesome new sign and your games room! Thanks so much for your high recommendation.
I recently ordered a sign from George…
I recently ordered a sign from George for my small business, and I had an excellent experience from start to finish. George was highly responsive and promptly addressed all of my questions. The sign arrived in perfect condition, and its quality exceeded my expectations. Thank you to George and the entire team for your outstanding service!
2025年6月27日
自発的なレビュー
Neon Seasons からの回答
Hi Marnie, thanks so much for your 5 star review! We're so glad you had such an excellent experience ordering your sign from us. We're thrilled the sign arrived in perfect condition and that the quality exceeded your expectations. Thanks a bunch for your kind words, we really appreciate it! We wish you all the best with your small business and your new sign! 💚
Wedding Sign
We ordered a sign from George ahead of our wedding and had a great experience from start to finish. He was very responsive and quick to answer any questions we had. The sign arrived well in advance of the big day, and George even followed up to make sure it had been delivered safely. The quality of the sign was exactly what we hoped for—thank you to George and the team!
2025年6月1日
自発的なレビュー
Neon Seasons からの回答
Hi Gabriela,
Thank you so much for sharing such wonderful feedback!
We are absolutely delighted to hear that you had a great experience with us. we're thrilled that the quality of the sign was exactly what you hoped for and that it added to your big day. Your kind words truly mean a lot to us. We wish you all the very best for your married life!
Great Experience
Received what I ordered, very timely shipping, and great communication.
2025年5月14日
自発的なレビュー
Neon Seasons からの回答
Hi Dee, thanks so much for your review! Glad you love our service and most importantly the sign itself :)
Wedding Sign
I ordered a neon sign for my wedding, and it is exactly want I wanted! George was so helpful when I was deciding on the font, he also kept me updated along the way! I received my sign very quickly and the quality is amazing! 100% recommend!
2025年6月17日
自発的なレビュー
Neon Seasons からの回答
Hi Jenaya,
Thank you so much for the kind words! We are so happy that the sign matched your expectations 💙 Have a wonderful wedding and i’m sure the sign will fit perfectly and make photos more instagrammabld 🥰
Great products
Great products. They could make a customized version for us and were also very helpful over phone with installation queries.
2025年5月26日
Neon Seasons からの回答
Hi VJ,
Thank you for leaving us a 5 star review 💙 we are delighted to hear that you were happy with our customer service and most importantly love your sign 🩵
Love it!!
Such a great quality light, super bright and the process was very simple and the team was easy to deal with! Already gotten so many compliments on my light - thanks again!
2025年6月12日
自発的なレビュー
Neon Seasons からの回答
Hi Bianca, thanks for making purchase of the sign 💙 and appreciate you leaving us the feedback
Wedding sign perfection
The sign I ordered for my wedding was perfect! The seller explained everything to me and gave me a few different drafts to show me exactly what it would look like before I ordered. It was packed meticulously well and had no damage from shipping. I opted for the multi color option and it was worth it. The sign is beautiful, 10/10 would recommend this shop and product to anyone!
2025年5月17日
自発的なレビュー
Neon Seasons からの回答
Hi Andrea, thanks so much for leaving a 5 star review 🩵 reallly appreciate it! super glad you were satisfied with our service and love the sign.
Customer service was great
Customer service was great, my order came so fast and looks amazing! So excited to have it up at our wedding 😍
2025年5月20日
自発的なレビュー
Neon Seasons からの回答
That's wonderful to hear! We're absolutely thrilled you had a great experience with us. We're so excited for you to have it at your wedding and wish you all the best on your special day 💜
Bestellung nach Deutschland
Bestellung nach Deutschland erfolgt. Bei dem ersten Versand wurde es etwas holprig, was aber nicht am Absender lag sondern am Versand-Unternehmen.
Der Kundenservice war super, auch bei den Versandschwierigkeiten. Es wurde alles super schnell und lieb gelöst.
Meine Lampe ist jetzt angekommen und ich werde auf jeden Fall noch mal eine bestellen zum nächsten Anlass! 🥰
2025年5月24日
自発的なレビュー
Neon Seasons からの回答
Hi Vivi! Hope you are well. Thanks so much for the 5 star review :) I'm glad that we eventually resolved the issue with the courier, it was a "challenging" task. Im happy you love the sign.
Neon Seasons からの回答
Hi Kaylee, thanks so much for leaving a review!! Glad tohear that we brought value for you :) Appreciate your time leaving this review. Have a great day 😍
Great customer service & fast shipping
Great customer service & fast shipping! Will be using again.
2025年5月21日
自発的なレビュー
Neon Seasons からの回答
Hi Jess, thanks so much for leaving the review! would be more than happy to make your sign anytime for you 💜
The sign is great
The sign is great! It was delivered very fast. George was amazing to communicate with, he made the whole process very easy with showing mock ups and making sure the sign was perfect.
2025年4月30日
自発的なレビュー
Neon Seasons からの回答
Hi Zoe, thanks so much for the review💙 Glad you had an awesome experience dealing with us
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