Gratitude Candles The candles are as lovely as ever and very well packaged. I had an issue with delivery ( not the company's fault) and it was dealt with quickly and well by Ross I will definitely... もっと見る
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Received a Nera Christmas candle and wax melt as a Christmas gift.Beautifully packaged and really festive smell.I've bought lots of candles over the years from expensive brands to cheap supermarket of... もっと見る
Absolutely delighted to receive the beautiful candles & such an exquisite scent . The whole ordering experience was so easy & delivery so prompt - even to the Outer Hebrides 😂 Packaging is very styli... もっと見る
企業が回答しました
I have purchased previously from Nera Candles, take time to read their story , in these days full of online hate etc it is uplifting! Anyway had no hesitation in purchasing this limited edition really... もっと見る
企業が回答しました
企業情報
当該企業による記述
Nera Luxury Candles is not just a candle brand; it’s a heartfelt mission driven by personal experience and resilience. Founded in Ayrshire, Scotland, our candles are crafted with a purpose—to inspire hope and transformation in the journey of recovery. Each unique scent represents a vital pillar of this journey: Acceptance, Courage, Connection, Resilience, Reflection, and Gratitude. As someone who has personally navigated the challenges of addiction, I understand the importance of creating spaces filled with light and comfort. My experiences have fueled my passion for raising awareness about addiction and its profound impact on individuals and families. That’s why a portion of our sales is dedicated to supporting Scottish addiction charities, helping those in need find their path to recovery. At Nera Luxury Candles, we invite you to join us in this mission. Together, we can light up lives, foster compassion, and transform stories through the art of candles.
連絡先
4.9
優良
107件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A Good Buying Experience
Communication with Nera candles was good. The candles are well packaged and presented and smell delicious.
2025年4月11日
Nera Luxury Candles からの回答
Thank you for your review, Celia! 🙂
If you want to be inspired ………
The story behind the candles business is so inspirational. The candles themselves are beautifully presented and smell amazing.
2025年4月11日
Nera Luxury Candles からの回答
Thank you so, much Jillian 🙏 Enjoy your candles! 🙂
Excellence and Quality
Excellent customer service for a superior product. The candles were delivered promptly and beautifully packaged.
I will order from Nera Luxury Candles again. I highly recommend this quality product.
2025年4月11日
Nera Luxury Candles からの回答
Thank you Mary! Looking forward to serving you again! 🙂
gorgeous candle with a good ethos
2025年4月6日
Nera Luxury Candles からの回答
Thank you for your review, Margaret! Enjoy your candle! :)
Nera Luxury Candles からの回答
Thank you so much for your review, Marie :)
Nera Luxury Candles からの回答
Thank you, Susan. Enjoy!
Love the whole concept and the smell of…
Love the whole concept and the smell of Courage is beautiful. I will definitely buy more and will recommend to friends and family. Thank you and well done!
2025年3月24日
Nera Luxury Candles からの回答
Thank you Katy! It's great to hear you're enjoying your Courage candle. Really appreciate you recommending to family and friends too :)
Beautifully packaged and swift arrival
Beautifully packaged and swift arrival
Love seeing the Gratitude every day as a gentle reminder to appreciate my life ❤️
2025年3月19日
Nera Luxury Candles からの回答
Thank you for your review Susie. I'm so glad you're enjoying your Gratitude candle :)
My candles arrived quickly
My candles arrived quickly, beautifully packaged . They smell amazing , last forever and all for a cause close to my heart . Definitely buy again
2025年3月5日
Nera Luxury Candles からの回答
Thank so much for your review and for your kind words Linda!
Beautiful candle
The candle is lovely. It was packaged nicely and arrived quickly. I chose a Nera candle because of the story behind the brand and I’ll buy again because of that and, it’s just such a gorgeous smell!
2025年2月25日
Nera Luxury Candles からの回答
Thank you so much, Suzie! I’m really glad you love your candle and that the story behind Nera resonated with you. Really appreciate your support!
Luxury candle for a good price
Looks very luxurious. Lovely scent. Packaged well. Arrived quickly after ordering.
2025年2月25日
Nera Luxury Candles からの回答
Thank you so much for your kind words! We're delighted to hear that you loved the scent, packaging, and service. Appreciate your support!
Nera Luxury Candles からの回答
Thank you so much! Your support means the world to me. I’m so glad you love your candle, and I truly appreciate you being part of Nera’s journey.
Wonderful candle.
Wonderful candle.
Great service with immediate response.
I'll definitely buy again and I wish this business continued success.
Angela S.
2025年2月17日
Nera Luxury Candles からの回答
Thank you, Angela! I really appreciate your kind words and support. It means a lot to know you had a great experience, and I look forward to sending you another candle in the future!
£25 is alot for a small candle and more…
This candle has had a price increase from £25 to £30 which is very expensive for a small candle. I have emailed the owner as to what percentage is going to charity for addicts. His reply was that no money was going to charity currently and with the price increase is therefore inappropriate as the whole selling point of the candle is the donation to charity
2025年2月4日
Nera Luxury Candles からの回答
It’s disappointing to see this review edited three times, each with a completely different reason for dissatisfaction. First, it was about the colour, then the size and price, then the charitable donation. Now, after we announced that our introductory offer will end in one months time, you’ve lowered your rating again.
To clarify once more: a portion of sales from each candle is set aside for our annual donation to a carefully selected addiction charity. At the end of each year, we will assess which charity in Scotland we feel is most deserving, as well as taking into account charities that helped me along my own journey.
We have only been in business for four months, so at this stage, our first annual donation has not yet been made. However, we have been putting money aside in a savings account, which is currently sitting at over £300. This will continue to grow as the year goes on, and the more successful Nera becomes, the more we will be able to contribute to charity!
The price increase to £30 marks the end of our introductory offer and will take effect at the beginning of April. You purchased a candle on 3rd February, during the introductory offer at £25, knowing both the size and price beforehand, as these details are clearly stated on our website. We think it is unfair to base your review off a future price increase that has not yet happened yet. You purchased your candle 2 months before the price increase.
Our prices reflect the true cost of producing a luxury, handcrafted product. Quality is at the heart of what we do, because in recovery, we learn that taking time and effort to create something meaningful is far more valuable than taking shortcuts.
I stand by the integrity of my business and the quality of my product. If you have any further concerns, I encourage you to reach out directly rather than continuously changing your review to find new reasons to justify your rating.
Nera Luxury Candles からの回答
Thank you, William! Enjoy!
Braw candles
Prompt delivery, classy packaging & a nice handwritten thank you. Scents are strong & aromatic. I ordered 3 candles & will be ordering more to use as prizes for my animal rescue group's raffles. The candles are on a par with more well known brands at a lesser cost, and they seem to be burning more evenly than some more expensive candles I've purchased. I'm very fussy about my candles & delighted I've come across these. Some proceeds go to a good cause which is important to me also.
2025年2月4日
Nera Luxury Candles からの回答
Thank you so much for your thoughtful review! It means a lot to hear that you’re enjoying the candles and appreciating the quality, packaging, and personal touch. It’s even more special knowing they’ll be part of your animal rescue group’s raffles - what a fantastic cause! Your support truly makes a difference, and I’m so glad you found Nera. Looking forward to sending more your way soon!
Beautiful candle
Absolutely lovely candle lovely packaging and smells divine and long burn time plus love the fact I am supporting a great young man on this next stage of his life
2025年1月31日
Nera Luxury Candles からの回答
Thank you Thomas. That is very much appreciated!
Beautiful candles that smell amazing
Beautiful candles that smell amazing. Great scent throw without being too overpowering. Great cause and good luck to the owner in his recovery journey... Well done 👍
2025年1月27日
Nera Luxury Candles からの回答
Thank you, Louise! That means a lot. Really happy you’re enjoying the scent throw. Thanks for your support! :)
Delivery was timely and very nicely…
Delivery was timely and very nicely packaged.The scent was very calming with an earthy fresh aroma. I would not hesitate to recommend to friends and family .
2025年1月27日
Nera Luxury Candles からの回答
Thank you for your lovely review! It means a lot that you’d recommend Nera Luxury Candles. Your support is truly appreciated!
The ethos behind the idea
The ethos behind the idea. Am only burning the candle of six. Luxury. Will purchase again
2025年1月25日
Nera Luxury Candles からの回答
Thanks, Julie! We're so pleased you appreciate the ethos behind Nera. Hope you love your candles! Looking forward to your next purchase! 🔥😊
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