Nest.co.uk - Head Office レビュー 11

Nest.co.uk - Head Office からの回答

2026年2月2日

Dear Max,

Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your recent experience has been less than satisfactory.

Last week, we requested that Trustpilot contact you to obtain additional information so that we could fully investigate and address any issues raised. Unfortunately, we have not yet received a response, and without further details, such as order or contact information, we are unable to progress our investigation.

We kindly ask that you respond to Trustpilot’s request for information, or alternatively contact our Customer Care Team directly at info@nest.co.uk. A member of our team will be more than happy to assist and work towards resolving the matter for you.

Further contact options, including telephone number and a live chat link, are available on our website at www.nest.co.uk.

We look forward to hearing from you.

Kind regards,

Team Nest

Nest.co.uk - Head Office からの回答

2025年11月14日

Hello there,

Thank you so much for your kind feedback!

We’re pleased to hear that the goods arrived in great condition, and that you were happy with our communication.

We’re truly appreciate the recommendation!

Thank you so much for your fantastic review, and for choosing to shop with Nest.co.uk

Kind regards
Team Nest.

Nest.co.uk - Head Office からの回答

2025年11月13日

Hello Poppy,

Thank you so much for your kind words!

We’re so pleased to hear that you’ve enjoyed your Nest experience from start to finish, and thrilled to hear that our team could help guide you in finding the perfect pieces for your apartment.

It’s always a pleasure to be part of someone’s design journey and see a space come together beautifully.

Thank you for choosing to shop with Nest.co.uk, we hope to see you back again soon.

Kind regards
Team Nest

Nest.co.uk - Head Office からの回答

2025年11月10日

Thanks so much for your fab review, Debbie!
It's wonderful to know you've enjoyed you're experience and feel we have the best designs, we aim to please :)
We're delighted to learn you found our team knowledgeable and helpful, we're always happy to help.
Thanks for choosing to shop with us,
Kind regards,
Team Nest

Nest.co.uk - Head Office からの回答

2025年10月20日

Thank you for taking time to write to us.

We are sincerely sorry to hear that you are unhappy with your Nest shopping experience.

We will always do all we can to support you. Although we have made every effort to display the colours and finishes accurately on our site, we cannot guarantee that a device’s display accurately reflects these.

Upon further investigation, we have found that the product images on our site are correct and do, to the best of our ability, accurately reflect the product and finish dependent upon the device used as above.

Through further investigations however, it has been found that the colour swatch shown for this item on our site did in error show woodgrain, we apologise for this error and our previous misunderstanding of this.

We have corrected this and will of course cover the return costs in light of this error.

Our team have reached out to you privately on email to make the relevant arrangements and to also apologise for our previous misunderstanding. We now understand it is the swatch which is incorrect and have updated this on our site without delay.

Your feedback is invaluable, thank you for bringing this to our attention.

Please respond to our team directly regarding return arrangements.

Kind regards,

Team Nest.

Nest.co.uk - Head Office からの回答

2025年8月22日

We're so sorry to hear that your order suffered a delay and was found faulty. Whilst every precaution is taken to prevent this, there are rare occasions where unfortunately this can happen.
We will always resolve any issues as promptly as possible and it's great to see that the replacement lead time provided was significantly improved.
It is a shame to hear that you chose to cancel your order but we do understand given the time involved and we’re pleased to know that you’re happy with the speed of your refund.
We do hope this will not prevent you from choosing to shop with Nest in the future, we hope to have an opportunity to work with you again soon,
Thank you for taking the time to leave your feedback.
Kind regards,
Team Nest

Nest.co.uk - Head Office からの回答

2025年7月28日

Hello Ana,
We're truly sorry to hear about your experience with the rug not matching your expectations in terms of colour.
Dependent upon the device you are using and the colour representation of the devices screen, colours and finishes can vary slightly as you are aware. There is a section within our terms and conditions outlining this as below:
Section 4.1 - Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary slightly.
We do strive for accurate representation on our website however, and we understand how frustrating it can be when the product doesn't match what was expected.
If an error is made and items do not match their description, we will of course provide a free of charge return or a refund of your delivery fee upon arrival of your goods back at our warehouse once the error is confirmed and reviewed by our team.
Your feedback regarding the return policy and customer service experience has been taken on board as we continually work to improve. Our Customer Experience Manager will reach out to you directly to discuss further and assist with the relevant arrangements.
Thank you for sharing with us your thoughts; we hope you'll provide us with an opportunity to restore your faith in us in the future.
Kind regards,
Team Nest

Nest.co.uk - Head Office からの回答

2025年2月19日

Dear Chris,

I am very sorry to hear you are unhappy with your experience.
As a small independent retailer, we do our best to be as flexible as possible. We currently offer a 14-day returns policy as per our terms. Of course, where possible, we are happy to be flexible, but unfortunately, this is not always an option.

While other retailers may offer 30 days or longer, we do not currently offer this service. We are reviewing this policy, and if we are able to adjust and extend it moving forward, we will, of course, do so. 
I am also sorry to hear of your disappointment in our shipping fees, these fees are calculated based on the sizes and weights of the items along with the method of transport required. Purchasing multiple items, you will see a discount applied to the shipping charge rather than the full shipping charge applied per item however as the weight and size of the order increases when adding items, the delivery charge will increase accordingly. We endeavour to provide the best prices possible every time, I can only apologise that the cost of this service was more than expected on this occasion.

We monitor our fees to ensure we remain as competitive as possible, these are updated accordingly when possible,

We strive to provide an exceptional customer experience, I am very sorry to hear that we have not been successful on this occasion.
It saddens us to hear that you will not shop with us again in the future, we do hope you may return in the near future to allow us the opportunity to restore your faith in us.

Thank you for taking the time to provide us with your feedback,

Kind regards,

Team Nest

Nest.co.uk - Head Office からの回答

2024年8月28日

Hi Christophe, Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know. Team Nest

Nest.co.uk - Head Office からの回答

2024年3月12日

Hi Tina,
Thank you for your feedback.
We will be sure to pass over your message to Tine and Sarah - who will be pleased to hear it. Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest

Nest.co.uk - Head Office からの回答

2024年2月8日

Hi Katie, this is great to hear!
We will be sure to pass over your message to Tine - who will be pleased to hear.
Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest