Neuro レビュー 171

Neuro からの回答

2026年4月9日

Hi there!

Thanks for taking the time to share this. We're sorry to hear the product wasn't what you were hoping for. Taste and texture are really personal, and we know that matters just as much as the functional side.

That said, we'd love a chance to make this right or at least learn more about your experience. If you haven't already, feel free to reach out to us directly at support@neurogum.com. We're happy to help figure out the best next step for you.

-Marseille

Neuro からの回答

2026年4月6日

Hi Bobby,

Thanks for giving us a try after Shark Tank. We appreciate you sharing your experience.

Taste is really personal, and we know ours isn't for everyone. On the focus side, the nootropics in our mints tend to work best with consistent use over a few days, so the effect can be subtle at first.

That said, we don't want you to feel like it was a miss. We've already reached out through Trustpilot to grab your order details, but you're also welcome to contact us directly at support@neurogum.com and we'll make sure you're taken care of.

-Marseille

Neuro からの回答

2026年4月1日

Hey Ty!

Over a year strong and still going! Thanks so much for sticking with us and for taking the time to share this. We'll keep doing our thing so you never have a reason to switch. 🙌

-Frances

Neuro からの回答

2026年3月26日

Hey Elena!

So glad the Energy & Focus gum has been working well for you, and that the quality difference has been noticeable!

We completely understand that international shipping adds to the overall cost, and that's a fair thing to weigh. What sets Neuro apart is that our products are made using cold-compression technology, which preserves each ingredient's bioavailability in a way that heat-based processes simply can't. That's a big part of what goes into every piece.

One thing that might help is our subscribe and save option, which takes 21% off each order. It's the best way to keep costs down if Neuro is part of your regular routine. We'd love for you to stick around.

-Frances

Neuro からの回答

2026年3月24日

Hey Beth!

Thank you for sharing this, it really means a lot.

We care a lot about the experience just as much as the product, so hearing that the people behind it stood out to you genuinely means a lot to us. And we’re glad the products have found a place in your routine too.🙂

We’ll be here anytime you need us.

-Frances

Neuro からの回答

2026年3月23日

Hi Christopher,

We’re sorry to see this feedback.

What you described isn’t the experience we aim to deliver, and we’d like to better understand what led you to feel this way. We’ve reached out to get a bit more detail so we can take a closer look and help.

You can reply to our message or contact us at support@neurogum.com and we’ll work to sort this out.

-Marseille

Neuro からの回答

2026年3月18日

Hi Lisa,

We’re really sorry this was your experience. We know how disappointing it is when a delivery doesn’t land the way it should.

We took a closer look at your order and want to share a bit more context. It was placed on March 9, shipped the following day, and marked as delivered by the carrier on March 14. The address on file was confirmed as correct, and a delivery photo was also provided.

That said, we understand that “delivered” doesn’t always mean it made it into your hands. As soon as your message came through, we responded and worked to make it right by sending a replacement and issuing a partial refund.

We also want to mention that while we offer chat and email support, our phone lines are open Monday through Friday from 9:00 AM to 5:00 PM PST if you ever prefer to speak with us directly.

We hear your concerns, and we know there’s still room for us to improve. While we did everything we could to help in this case, we understand if the experience still didn’t meet expectations. If there’s anything further we can do, you’re always welcome to reply to your existing email thread and we’ll continue working with you there.

-Marseille

Neuro からの回答

2026年3月14日

Hey Leo,

Thanks so much for giving the gums a try. We’re really glad to hear you’ve been happy with the experience.

Regarding the mints, we’d love to help with that. If you’re looking to bulk buy, feel free to reach out to us at support@neurogum.com
and let us know which flavor you’re after. We do have inventory available and we’d be happy to point you in the right direction.

Appreciate you being part of the Neuro community.

-Frances

Neuro からの回答

2026年3月11日

Hi Martin,

Thanks for giving Neuro a try and for sharing your feedback. We’re sorry to hear it didn’t meet your expectations.

Everyone’s experience can be a little different when it comes to both flavor and effect, which is why we offer a 30 day Happiness Guarantee on orders placed through our website or official stores.

If you’re open to it, please reply to the request we sent through Trustpilot or reach out to us at support@neurogum.com with your order number so we can take a closer look and help make this right.

We appreciate you taking the time to share your experience.

-Frances

Neuro からの回答

2026年3月11日

Hey Arlene!

Thank you so much for the thoughtful review. We’re really glad to hear the Energy & Focus mints have been helping you get through the day and cut back on coffee.

And we appreciate the kind words about Ron as well. We always try to show up for our customers in a helpful and supportive way, so it’s great to hear that came through.

Thanks again for taking the time to share this. It means a lot to know you feel taken care of here.

-Frances

Neuro からの回答

2026年2月25日

Hey Giulio,

This is so good to hear!

We put a lot of intention into creating something that feels clean and steady, not jittery or over the top, so it’s awesome to know it’s working that way for you. Especially after you’ve tried a bunch of other options.

Thanks again for taking the time to write this. If you ever want to try a different flavor or switch things up, we’re here for you.

-Frances

Neuro からの回答

2026年2月24日

Hi Gheorghe,

We hear you. It’s not a great feeling to expect something noticeable and end up feeling no difference at all.

Our Energy & Focus Gum is meant to give a cleaner, steadier lift, not an intense rush but everyone’s caffeine tolerance and body chemistry are different. For some people, it’s very noticeable, for others it’s more subtle, and for some it just doesn’t feel like the right fit. Taste and effect can really vary person to person.

That’s exactly why we offer a 30-day Happiness Guarantee on orders placed through our website and official stores. If it’s not for you, we don’t want you stuck with it.

We’ve sent you a request through Trustpilot for your order details. If you reply there with your order number or email us at support@neurogum.com, we’ll take a look and make this right.

Thanks again for giving it a shot and sharing your experience.

-Marseille

Neuro からの回答

2026年2月20日

Hello Вадим,

Thank you for sticking with us all these years and for going the extra mile to get Neuro all the way to Ukraine.

We’re so glad the products have stayed consistent for you and that you’ve had great experiences with our support team along the way.

And good news! We now ship directly to Ukraine. So going forward, you won’t need to use a freight forwarder anymore. We’re really happy to make things a little easier for you.

If you ever need a hand with an order, we’re always here for you. Thanks again for the recommendation, we really appreciate you!

-Marseille

Neuro からの回答

2026年2月20日

Hi Diana!

Thanks so much for giving us a shot these past couple of months!

Finding a coffee alternative that actually delivers without the usual ups and downs can make a real difference day to day. We’re really glad Neuro’s been that for you.

If you ever want to switch things up with flavors or try something new from our product lineup, we’re always here to help. 😊

-Marseille

Neuro からの回答

2026年2月18日

Hi Juliana,

This makes us so happy to hear. Smooth, steady energy without that wired feeling is exactly what we’re going for, so it’s great to know it’s been working well for you, especially if caffeine usually hits you hard.

We also appreciate the honest note about the flavor. Totally fair. Out of curiosity, which one have you tried so far? We have a few different Energy & Focus Gum flavors, and sometimes switching it up makes a big difference, you might find one that lasts a bit longer for you.

If you ever want help choosing a flavor or just want a recommendation, feel free to reach out. We’re always happy to help you find your perfect match.

Thanks again for taking the time to share your experience. We’re really glad it’s become part of your routine.

-Frances

Neuro からの回答

2026年2月5日

Hi William!

Thank you so much for taking the time to write this. Seriously, this made our day!

We’re so happy to hear that Energy & Focus gum has been giving you that smooth, predictable boost without the coffee rollercoaster. That “clean energy without the jacked feeling” is exactly what we aim for, so it’s awesome to hear it’s working the way it should for you. And chewing one piece for hours? You’re definitely using it like a pro!😄

We really appreciate you coming back for another order and joining the subscription. That kind of support means a lot to us. Even more so that you’ve been telling your friends about it. That’s the highest compliment we could get.

Thanks again for the love and for being part of the Neuro community. We’re so glad you found us and that it’s become part of your routine.

-Marseille

Neuro からの回答

2026年1月28日

Hi Ruben,

Thank you for sharing your experience. We understand that the product wasn’t a fit for you. Taste can definitely be personal, and we know it won’t be the same for everyone.

We have a return and refund process in place and aim to make it as smooth as possible, so we’re sorry if that wasn’t how it felt in your case. That’s not the experience we want anyone to have.

We’d really like to take a closer look and help, but we’re not seeing any order details tied to this review. If you’re open to it, please reply to us here on Trustpilot or reach out at support@neurogum.com with your order number or the email used at checkout.

We’d appreciate the chance to help and look forward to hearing from you.

-Marseille

Neuro からの回答

2026年1月26日

Hi Victor,

Thanks for sharing this and we’re really sorry to hear that you've been waiting longer than expected. You’re right, this shouldn’t take that long.

We’re checking on your order now to see what happened and will be reaching out to you directly with an update shortly so we can get this resolved.

-Frances

Neuro からの回答

2026年1月26日

Hi Steve,

Thank you so much for sharing this. We’re so glad to hear that the Extra Strength Energy & Focus has helped you feel more awake, focused, and clear without the jitters. Hearing that it’s made a real difference in your day is honestly amazing.

We also really appreciate the kind words about our customer support team, that means a lot to us.

And thanks for the honest note about delivery as well. We know how important tracking and communication are, and we appreciate you calling that out.

Thanks again for the recommendation and for taking the time to write this. We’re really glad you’re part of the Neuro community.

-Marseille