The course covered every imaginable safe driving topic in excellent detail. Checkpoints provided reassurance of the course being completed by the same person.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... もっと見る
企業が回答しました
I think the course is very informative and even though I’ve been driving a long time it’s a good refreshing insight
企業が回答しました
Their courses are neurotically asking you to voice record yourself in every 10 minutes, then it does not work. Then it asks you safety questionnaires twice to continue course. For a defensive driving... もっと見る
企業が回答しました
企業情報
当該企業による記述
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
連絡先
313 West Main Street, 12953, Malone, 米国
- 877-689-0674
- newyorksafetycouncil.com
4.1
ほぼ満足
409件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
2026年10月9日
New York Safety Council からの回答
Thank you, Domingo! We're glad you felt well served. We appreciate your kind words.
Giving me a chance to save on my car…
Giving me a chance to save on my car insurance and gain driving skill to because a better driver
2026年10月8日
New York Safety Council からの回答
Thank you, Keyontae! We're glad the course is helping you build your driving skills, and we hope it pays off with savings on your insurance. We appreciate your feedback and wish you safe travels.
New York Safety Council からの回答
Thank you, Michelle! We're happy you found the course straightforward and easy to complete. We appreciate you taking the time to share your experience, and we wish you safe driving.
It is more than two months later and I…
It is more than two months later and I have not received my certificate yet.
I have contacted you guys and you told me you will send another certificate out, and I have still not received it
2026年9月15日
New York Safety Council からの回答
Hi Houman, we're truly sorry for the frustration and the length of this delay — waiting over two months for a certificate you've already earned isn't the experience we want for our students. We've escalated your case internally to our support team, and someone will be reaching out to you directly to get your certificate resolved. Thank you for your patience and for letting us know so we can make this right.
Their courses are neurotically asking…
Their courses are neurotically asking you to voice record yourself in every 10 minutes, then it does not work. Then it asks you safety questionnaires twice to continue course. For a defensive driving course that I paid 30 dollars this amount of security and hassle is really is unbelievable.
2026年8月26日
自発的なレビュー
New York Safety Council からの回答
Hi Sapiens, thank you for sharing this feedback, and we're sorry for the frustration the frequent voice verification and repeated questionnaires caused during your course. We know that extra friction isn't what you want when completing a defensive driving course, and we're using feedback like yours to keep improving the experience. Just to clarify, we use voice biometrics to confirm the student is the one completing the course the entire time — it's a requirement we're required to validate. Thanks again for taking the time to let us know!
New York Safety Council からの回答
Hi Iris, thank you for the 5-star rating! We're glad you found the process easy. If any questions come up down the road, our team is always here to help — thanks for choosing New York Safety Council!
New York Safety Council からの回答
Thank you, Jeffrey! We're glad you found the course detailed, informative, and thorough.
Safety Course Experience
First and foremost. I like to thank the fis fusion company for the literature and the test as well as test questions that were nicely developed in place. They have done an excellent job. I recommend it to everyone looking to take the safety Course. Yours Truly Hector Ramos.
2026年7月12日
New York Safety Council からの回答
Thank you so much, Hector! We're glad to hear the course materials and test questions were clear and well put together, and that the overall experience lived up to your expectations. We appreciate you taking the time to share this and recommending us — safe travels ahead!
Easy to do from home.
2026年7月10日
New York Safety Council からの回答
Thank you for the review! We're glad completing the course from home was quick and convenient. Safe driving!
Very easy to use!
2026年7月27日
New York Safety Council からの回答
Hi Michael, thank you for the great review! We're so glad you found the course easy to use. Safe travels, and thanks for choosing New York Safety Council!
I was not able to complete the course
I was not able to complete the course. Lot's of technical problems. Unable to receive help. Requested refund, and have not received it yet
2026年6月20日
New York Safety Council からの回答
Hi Alisa, we sincerely apologize for the technical difficulties you experienced. This is not the experience we want for our students. We have escalated your refund request and our team will be reaching out to you directly to resolve this as soon as possible. Thank you for your patience.
New York Safety Council からの回答
Hi Fred, thank you for the great review! We're so glad the course was simpler than expected — that's exactly what we aim for. We look forward to having you back!
New York Safety Council からの回答
Hi Iris, thank you! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear it's working well. We appreciate you taking the time — see you next time!
I have many years of driving…
I have many years of driving experience. The course reviewed important concepts needed for safe driving. The time allowed for each module was good.
2026年7月13日
New York Safety Council からの回答
Hi Thomas, thank you for the thoughtful review! We're glad the content was relevant and that the pacing worked well for you. We appreciate your feedback and look forward to having you back!
Microphone not available on my desktop…
Microphone not available on my desktop computer. Completing course on desktop. Had to use phone to constantly confirm my identity, switching back and forth. Log into account on computer, log into account on phone, complete ID requirements, log out of phone, continue with course. Verify ID, log into acount on phone, etc.!! Very confusing and annoying. Having me confirm my identity that ofter and then,after 5-1/2 hrs into the lesson, being locked out because of limited time to answer questions is ridiculous. Also, course info I had to review and got tested on is the same exact info that I reviewed back in 2023. Nothing changed!!! Why am I having to complete this course every 3 yrs when the information remains the same? The level of security to ensure I don't "cheat" is, in my opinion, at a level beyond what a reasonable person would expect to take "a course".
2026年6月22日
New York Safety Council からの回答
Hi Thomas, we sincerely apologize for the frustrating experience. The identity verification process is mandated by the state of New York to ensure course completion integrity, but we understand how disruptive it can be on a desktop without a microphone. Please don't hesitate to reach out to us at supportspecialist@certus.com if you need further assistance — we'd love the chance to make this right.
Horrible experience.
Horrible experience.
From the start it was hard to log and stay logged into the system, and I spent much time talking to your help center where the person was very difficult to understand and hard to follow her instructions. After I got back in and I was about 20% into the course it stopped recognizing my voice password and I had to call again, but this time I was not able to continue; and I asked that my money be refunded, but she could not do that. Sometimes later I received an email congratulating me on successfully completing the course and that I would be receiving the certificate in the mail, which obviously I never received.
I have filed a dispute claim with Visa.
PS. I mentioned this to a friend and he told me he had a similar experience and money was refunded to him.
I would have given you a zero star if it had been possible
2026年6月24日
New York Safety Council からの回答
Hi Josephine, we are so sorry to hear about the difficulty you experienced — both with logging in and with our support team. This is absolutely not the experience we want for our students, and we take this feedback very seriously. Our team will be reaching out to you directly. We sincerely apologize for the frustration this caused.
I had to pay for another course in the…
I had to pay for another course in the process of not able to get my money back.
2026年6月23日
New York Safety Council からの回答
Hi Kenneth, we sincerely apologize for the experience you had. We want to make this right — please reach out to us at supportspecialist@certus.com with your order details so we can review your case and ensure you receive the appropriate resolution. We appreciate you letting us know.
It was so easy to navigate and the…
It was so easy to navigate and the lessons was very helpful. Customer service also did a very amazing job of being so helpful when I got locked out of accessing the lessons.
2026年7月7日
New York Safety Council からの回答
Hi Rizelle, thank you so much for this wonderful review! We're delighted to hear that both the course and our customer service team made a positive impression. We'll be sure to pass your kind words along to the team. Looking forward to serving you again!
New York Safety Council からの回答
Hi Bob, thank you for the feedback! We understand the identity verification process can feel like an extra step, but it is a state requirement to ensure the integrity of course completion. We appreciate your patience with it and hope to earn that 5th star next time!
New York Safety Council からの回答
Hi Byron, ¡muchas gracias por sus amables palabras! We are so glad to hear you had an excellent experience. Your feedback means a great deal to us and we look forward to serving you again!
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