Customer service was brilliant. From the very start of not knowing what i needed to start making candles. To getting everything i needed in the one place . Were brilliant to deal with. Would definatel... もっと見る
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レビュアーのコメントを見てみましょう
Já encomenda da NI Candle Supplies há muito tempo e já não consigo deixar. Todas as fragrâncias que mando vir fazem muito sucesso na minha marca. Aromas que mandei vir para serem uma edição limitada... もっと見る
企業が回答しました
I bought two aroma diffuser oils and a fragrance oil, all 100ml. The scent is wonderful as always. What makes me hesitate to order more is the shipping rate. The total cost for the three was almost €1... もっと見る
企業が回答しました
Great products from a trusted company. Fast delivery, overall a great company to deal with, would highly recommend them.
企業情報
当該企業による記述
We understand that creating incredible home fragrance products, starts with incredible supplies. As experienced chandlers, we’ve worked tirelessly to create a reliable and robust home fragrance range that meets the needs of both established, and novice makers. We’ve partnered with a world renowned perfumer to offer a diverse range of fragrance oils which are all rigorously tested in a variety of natural waxes to ensure compatibility and scent throw throughout your collection. Chandlers across the World (and their customers) have fallen in love with many of our fragrances and we’re excited to be expanding our range even further. We know first-hand the need for high-quality supplies to both set you apart from your competitors, and to guarantee the safety during production and transportation. With rigorous quality assurance processes, combined with full CLP legislative compliance, we aim to give peace of mind to both you and your customers. Having been customers of a range of candle supplies businesses, we know how critical clear and timely communication can be. Our dedicated and professional team are here to ensure we maintain the impeccable communication and service that you’d expect from a key partner in your business.
連絡先
Unit 7B Milltown Industrial Estate, BT343FN, Warrenpoint, Newry, 英国
- +44 28 4177 4362
- support@nicandlesupplies.com
- nicandlesupplies.com
4.8
優良
146件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent quality and reliable supplier
I had a very positive experience with NI Candle Supplies. The order was processed quickly, delivery was prompt, and everything arrived well packed. The quality of the products is excellent - exactly as described on the website. It’s clear that this company cares about both their products and their customers. I will definitely continue ordering from them and can confidently recommend them to other candle makers.
2026年1月6日
NI Candle Supplies Ltd からの回答
Thanks so much for taking the time to leave us such a lovely review, Natalja! You really have made our day and we look forward to continuing to support you on your crafting journey.
Fabulous company
Fabulous company!
Quality oils, wax etc! Customer service is exceptional and shipping is always sooo fast, I can't recommend them enough! Absolutely love NI Candle Supplies
2025年11月25日
NI Candle Supplies Ltd からの回答
Thanks for making our day with such a glowing review, Claire! We really do appreciate your support, and hope to keep supplying you with quality products for many years to come.
Absolutely love NI Candles
Absolutely love, love, love NI Candles. All products are fantastic and customer care is a priority with them. I would not go anywhere else for my stock.
2025年11月25日
NI Candle Supplies Ltd からの回答
Thank you for such a brilliant review, Caroline! We appreciate your support, and that you've taken the time to leave such a lovely review, also! It makes a massive difference to us as a small business 😊 We hope to continue supporting you for many more years to come.
NI Candle Supplies Ltd からの回答
Thanks for taking the time to leave us a review, Joanne! We really appreciate your support.
Fast delivery and on time.
Satisfied with the company and the products. They also respond to messages and support with advice, for which I am grateful.
2025年10月26日
NI Candle Supplies Ltd からの回答
Thanks for making our day with such a lovely review, Sonja. We''ll always do our best to help, please don't hesitate to reach out to us any time you need support.
Very pleased with the Advent calenders
Very pleased with the Advent calenders. I chose various styles to see which I like best. I intend to use them for lotion bars rather than wax melts. Very fast delivery and all well packed in good condition.
Thank you x
2025年10月27日
NI Candle Supplies Ltd からの回答
Thanks so much for such a lovely review, Julie! Your intended use for the advent calendars sounds like a wonderful idea! We'd love for you to tag us in the finished product, so we can see how they turn out - @ni_candlesupplies 😍
Wasn't as I expected
Wasn't as I expected, not christmasy smell at all, very disappointed
2025年10月26日
NI Candle Supplies Ltd からの回答
Hi Sandra, thank you for your feedback — we’re sorry Festive Garland didn’t meet your expectations. Our Festive Garland is a cranberry-and-orange blend that is deliberately citrus-forward, and its scent can vary significantly when sniffed straight from the bottle — fragrance oils are intended to be diluted into a base product for the true aroma to develop. We’re sorry you were disappointed and would love the chance to put this right. If you’d like a replacement, a different scent suggestion or a refund, don't hesitate to get in touch with our customer care team by email at support@nicandlesupplies.com or DM via our socials, and we’ll help straight away.
10 out of 10 - fresh cut grass
Used the fresh cut grass oil. Wow! It’s the best oil I have purchased. From anywhere! It’s a best seller!
2025年9月4日
自発的なレビュー
NI Candle Supplies Ltd からの回答
Thank you for such amazing feedback! Thank you too for taking the time to leave us a review, as a small business; reviews really make a difference 😊 We look forward to continuing to support you for many years to come.
You don't wanna miss these
I have been using this place now for a long time, i found them by chance way, back and sadly, I still don't see enough of them out there advertised. The oils are absolutely for top class. You cannot go wrong, might be the odd fragrance. You wouldn't like personally, but the oils themselves are outstanding. Really strong bottles are great. Customer services, fantastic, not a single thing. I can fault about this company. Highly recommend. Thank you guys you are amazing
2024年9月8日
自発的なレビュー
NI Candle Supplies Ltd からの回答
Thank you so much for your wonderful review, Shaz! Honestly, you've made our day knowing that the quality of our oils and our customer service don't go unnoticed. Reviews like this really do make all the difference, as we work with a small advertising budget to offer the best prices we can to our makers. Your support means a lot to us, and we hope more customers will follow your lead in spreading the word about NI Candle Supplies. Thank you once again for your kind words!
Fantastic - out of this world customer care and support
Fantastic company with a great selection of stock. Excellent customer care and service with a very personal touch . I will definitely be ordering more products from this company in the future and would highly recommend for all candle makers.
2025年8月26日
NI Candle Supplies Ltd からの回答
Thank you for taking the time to leave us such a fabulous review! We appreciate you choosing to support our small business, and we're happy to hear that our personalised service doesn't go unnoticed. Wishing you every success in your candle-making journey.
Oil did not have a great smell
Oil did not have a great smell - very disappointed - did not smell as described
I appreciate your reply and I will respond to you directly
Thank you
2025年7月28日
NI Candle Supplies Ltd からの回答
Dear Mrs Warren,
Thank you for your feedback. We're truly sorry to hear that the oil's scent did not meet your expectations. We take pride in ensuring our product descriptions are accurate, and we are disappointed to learn of your experience.
It's unfortunate that we weren't given the opportunity to address your concerns before you left your review. We are committed to customer satisfaction and would appreciate the chance to make things right for you.
Please reach out to us directly so we can discuss your experience further and find a satisfactory resolution.
Warm regards,
NI Candle Supplies
Easy to navigate website and quick…
Easy to navigate website and quick delivery and the candle fragrances smell divine!
2025年7月28日
NI Candle Supplies Ltd からの回答
Thanks for taking the time to provide such lovely feedback, Joanne! We're glad you found everything nice and easy and look forward to continuing to support you 😊
Great customer service and support
I reached out to NIC with questions about their wax and they responded quickly and with openness and clarity and when I ordered a sample, it was delivered quickly and well packaged.
2025年6月25日
NI Candle Supplies Ltd からの回答
Thanks so much for taking the time to leave us such lovely feedback, Janis! We're always happy to help, and appreciate your support.
Our number one supplier
NI candle supplies is my go to supplier with 90% of all my supply orders now being given to these guys.
Like all businesses pricing needs to take a priority for both materials and postage, fast turn around is also important and I have to say NI candle supplies excel in both these
As for their customer service I have yet to find out l, never had a problem, although I have no doubt they would be more than helpful
2025年6月24日
NI Candle Supplies Ltd からの回答
Thank you so much for your fantastic five-star review, Stephen! You've made our day knowing, we've become your go-to supplier 😊 It’s great to know that you’ve had a positive experience with us. If you ever need assistance or have any questions, don’t hesitate to reach out. We’re always here to help!
Fast, reliable, trustworthy
I have been using NI Candles since they launched for a number of projects and can't fault them. Customer service is always fast, friendly. Delivery is quick and choice and of fragrance is great. Their scent selection has evolved over the years to offer some real gems. It's great to have such a trustworthy and reliable supplier in Ireland.
2025年6月24日
NI Candle Supplies Ltd からの回答
Thank you so much for your wonderful review, Loraine! Your trust means a lot to us, and we’re grateful to have you as part of our NI Candle Supplies family. If there's anything we can do for you in the future, just let us know!
All very well packaged
All very well packaged. Everything arrived in good condition, despite being an international order. Very good quality glasses and the fragrances smell wonderful
2025年5月27日
NI Candle Supplies Ltd からの回答
Thank you for the great review, Marta! We're glad to hear everything arrived in good condition and that you’re enjoying the quality of our glasses and fragrances. We appreciate your support!
Reliable supplier, quality oils
Large selection of oils that smell amazing! well packaged, individually packaged test bottles, fast delivery!
2025年5月27日
NI Candle Supplies Ltd からの回答
We really appreciate you taking the time to leave us a review, Kunde 😊 Super happy to hear you're pleased with our service and we look forward to continuing to support you on your crating journey.
Had trouble using their fragrance oils…
Had trouble using their fragrance oils ( tried loads of different recipes according to their customer service, wasted lots of wax) and they won't allow return and refund
The fragance is too strong and give me headache
2025年6月3日
自発的なレビュー
NI Candle Supplies Ltd からの回答
Thank you for your review, Denise. We’re sorry to hear about the difficulties you encountered with our fragrance oils. We appreciate the effort you made in trying various recipes as suggested by our customer service team.
When you mentioned detecting a bitter scent with one particular fragrance, we clarified that neroli is derived from the bitter orange tree and may possess that characteristic. To help resolve the issue, we offered a complimentary replacement sample for you to test further and recommended adding the fragrance at a lower temperature. We looked forward to hearing how these adjustments worked for you.
Unfortunately, we have not received any further correspondence from you, nor any request for a return or refund. Furthermore, we did not receive any comments during our communication indicating that the fragrances were causing headaches. We could have provided some guidance regarding this had you made us aware.
Had you reached out to us again, we would have been more than willing to offer additional support. We want you to know that your satisfaction is important to us, and we are here to assist you should you choose to contact us in the future. Thank you for your feedback. We hope to have the opportunity to serve you better.
NI Candle Supplies Ltd からの回答
Thanks for taking the time to leave us a review, Elisha! We're always happy to help, and appreciate you supporting our small business.
NI Candle Supplies Ltd からの回答
Thanks for such lovely feedback, Andrej! We really appreciate your support and kind words too 😊
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