Noblepawtrait レビュー 

627
•
TrustScore 5段階評価の3.5

3.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

They did not use my photo as sent and also did not use all my photos. I paid for all the photos to be used and their order form was misleading. Was 2 pets but I had a few photos (individual and one of... もっと見る

5つ星のうち5の評価

Excellent reproduction of dogs photos; easy process to upload and preview. Came within ten days. Shirt is very soft and held up well to washing. Generously sized.

5つ星のうち4の評価

Very disappointed. Package has been arriving/departing USPS partner in Jamaica, Queens since 12/06/23. (15 times to be exact). Customer service told me twice they sent it, and is in customs. But did n... もっと見る

企業が回答しました

5つ星のうち2の評価

I have never had an issue before but my most recent order getting a hold of someone has been extremely difficult. I ordered in July and my portrait still hasn’t been sent out. Extremely long process t... もっと見る

企業が回答しました

企業情報

  1. ペットショップ

さまざまな外部ソースから提供された情報

Noble Pawtrait Is All About Creating Fun And Unique Custom Pet Portrait Dedicated To Help Pet Owners To Express Their Love, Affection, and Sometimes Even Their Obsessiveness, With Their Pets.


連絡先

3.3

まあまあ

TrustScore 5段階評価の3.5

627件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 16%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.3

すべてのレビュー

(627)

過去12か月のレビュー数: 40件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Quality for £50 is very poor.

Quality for £50 is very poor.
Arrived two weeks late and missed Christmas completely. Customer service is non-existent. No reply to anything sent.

2024年1月2日
自発的なレビュー
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Abigail, thank you for reaching out to us. Our product will take time for production since it's a custom product. Regarding the time frame, the item will take 7-10 business days for production and 1-2 weeks (not including weekend days) for shipping.

We always hope the customer can receive the package as soon as possible, unfortunately, during the shipping timeline, we might not be able to control the shipping process. The package may not arrive exactly on your expectation date but we ensure it arrives within the time frame. Please kindly understand.

In case you do not receive the package, please don't worry, we will process a refund for you.

5つ星のうち3の評価

Very slow

I still haven’t received my order. According to the tracking, it’s been sitting in Las Vegas for two weeks waiting for USPS to pick it up.
Update: My order was/is lost in transit. The company gave me a full refund.

2023年12月2日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Kim, thank you for reaching out to us. We always hope the customer can receive the package as soon as possible, unfortunately, during the shipping timeline, we might not be able to control the shipping process. Please understand.
In case you do not receive the package, please contact to our support team at our email, support@noblepawtrait.com so we can support for your issue.

5つ星のうち5の評価

Happy with item although

Happy with item, arrived quickly, only negative thing is a bit pricey other than that brilliant company

2023年12月4日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Natalie, thank you so much for your review. We are so happy that you like our product. We always to improve our product more and more to best serve our customer. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち4の評価

The print is perfect

The print is perfect, I just don't really love polyester. The design is very cute though.

2023年12月4日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Lisa, thank you so much for your review. We are so happy that you like our product. We always to improve our product more and more to best serve our customer. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち1の評価

DO NOT ORDER FROM THIS COMPANY

My husband ordered a pair of pajama pants for our son. We received our order and it was the incorrect size. We ordered a kids XL. What we received was a kids small with a tag labeled as XL. My husband then contacted the company about their mistake. They took days to respond to back to our inquiry. They then asked us to send pictures with measurements of the item. My husband did this and again did not receive a response back for days. I tried contacting them through instagram as well, but no one would return my messages. After a few day, we received a message stating that the item that we received was within their margin of error. I was also accused of incorrectly measuring the item. The picture that was submitted was a picture of the pajama pants with a measuring tape next to it. They said we were not able to get a new pair sent out to us because it was within their margin of error. Keep in mind i ordered a kids XL and received a kids small. They then said we could order another one with 25% off. Why would i order again if they cannot make good on my first order. We explained to them that we do not wish to order again and would like our money back. As their website states 100% money back guarantee. As of today, we have yet to hear back from this company about our refund. I do not recommend ordering from this company. It is a scam and they will take your money. They do not make good on thier mistakes. There are other companies on Amazon that sell the same product and have better quality products, cheaper prices, and better customer service.

2023年12月15日
自発的なレビュー
5つ星のうち1の評価

SHIPPING TIME LINES ARE A JOKE

SHIPPING TIME LINES ARE A JOKE! I ordered these shirts back in November, which, according to their Christmas time line, was plenty of time to receive by the 25th. They sent me an email on Dec 4th stating that these had been shipped out. I continued to check tracking info but there was no movement until the 22nd of Dec, which was too late to arrive by Christmas! Why say that it's shipped if it really hasnt'?? Each time I contacted customer service to inquire about my gifts, I was give a canned response that didn't even address my concern. I was told that production time is up to 10 days and then shipping can be up to 2 weeks. Allowing for the max amt of time, which totals 24 days, that would've given me enough time to receive it by Christmas, and since I ordered in November, right after Thanksgiving, the package should've been here!
So, Christmas Day arrives and I have 2 family members without gifts from me! I felt so bad, especially since I ordered these in plenty of time. :(. Wish I would've ordered elsewhere.
Lastly, these shirts are very low quality 100% polyester, but, not the nice, comfortable weight. These are a cheap, rough weight that will stick to your skin if you wear these on a warm day. I will never order from this company again ~ HORRIBLE EXPERIENCE!

2023年12月21日
自発的なレビュー
5つ星のうち5の評価

Items weren’t expected by Christmas but…

Items weren’t expected by Christmas but did arrive in time! Quality is excellent and customer service is awesome as well. Would definitely recommend and purchase from them again!

2023年12月23日
自発的なレビュー
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Darren, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち1の評価

Thought I'd give them a second chance...

Ordered at the very beginning of December and paid extra to get rush production and shipping. Item supposedly shipped December 10th. Here it is, December 24th, 14 days later and the only movement on the package is 8 different scans at some facility in Jamaica, NY. They use some fly-by-night shipping company and they're absolute garbage! So much for being able to give this as a Christmas present! I thought I'd give them a second chance since I bought from them before and the same thing happened, but there certainly won't be a third time!!!
***Edit - it is now December 30th and I STILL have not received my order. Package is still scanned daily in Jamaica, NY by their so-called "shipping partner". Only response I have received from customer service regarding my shipment was to check the tracking info, that it had been updated. NO IT HASN'T!!! IT'S BEEN CONTINUALLY SCANNED IN JAMAICA, NY SINCE DECEMBER 10TH!!!
Save yourself the headache and BS of dealing with this company and buy from one of the others several that do the same type of customization!!

2023年12月22日
自発的なレビュー
5つ星のうち2の評価

There is no way this company has a…

There is no way this company has a rating this high!! They have to all be people who work at this company because this company is a scam I ordered in November 25th ( a custom door hanger for my father for Christmas) and here it is Dec 20th and nothing no tracking info no response to emails and I have seen other comments on their Facebook of other customers going through the same thing. They never receive their orders! They never respond to emails or direct messages on Facebook. They just take your money and scam you the customer service phone number they provide on their website doesn’t work either. Shame on you for taking advantage of ppl like this !! I paid through PayPal so I am putting a claim in through them to hopefully get my money back because they won’t do the right thing and refund people. Please please read some of the 1 star reviews on here because they are the true reviews you can also go to their Facebook and instagram pages and see the comments from other ppl they have scammed UPDATE 12/23/23 I did receive my package today finally so I gave it 2 stars however I’m am not to impressed with the product it’s ok but is cheaply made and all the hassle and worry about if I was even going to receive the package made this a bad experience and I still won’t buy from this company again. I ended up ordering something else for my father so I had a gift for him on Christmas because I had no idea if I had been scammed or not. So I ended up spending more then I needed to and money is tight I was going to file a claim with PayPal to get a refund from Noble pawtrait but because the package did end up coming (way way late) I probably won’t be able to do that now I read their replied to my review and they go more in depth about how long it takes to ship however my package took longer then what they said and it is advertised on their website that shipping would be 1-2 weeks! So that’s a lie and the fact that you can’t respond to your customers emails about their concerns is really what made this experience so bad and the product I received was just cheaply made and didn’t justify the price I would still not recommend this company for all the reasons stated above

2023年12月18日
自発的なレビュー
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Kristen, thank you for reaching out to us. Our product will take time for production since it's a custom product. Regarding the time frame, the item will take 7-10 business days for production and 1-2 weeks (not including weekend days) for shipping.

We always hope the customer can receive the package as soon as possible, unfortunately, during the shipping timeline, we might not able to control the shipping process. The package may not arrive exactly on your expectation date but we will ensure it arrive within the timeframe. Please kindly understand.

We also follow up your order with the shipping office regularly. In case you do not receive the package, please don't worry, we will process refund to you.

5つ星のうち1の評価

No one will respond to my emails

No one will respond to my emails! I am now worried this is a scam I placed an order in November 25th for a custom door hanger and haven’t gotten any shipping info! No tracking number nothing ! I emailed 3 times no response this is a Christmas gift and now after seeing some other reviews I am worried I won’t be here at all

2023年12月11日
自発的なレビュー
5つ星のうち5の評価

BEYOND EXPECTATIONS

-first of all am new to online purchases, therefore nervous.
-I was impressed that real pet photos could be downloaded for the product I wanted.
-I made two spelling mistakes, contacted customer service and they made the changes right away
-I was beyond thrilled with how amazing and realistic the finish product is!
-I am looking forward to future purchases with Noble pawtrait, Thank you

2023年11月4日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Natalie, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち5の評価

You did very well

You did very well, package arrived fast, and in mint condition! And most important, it's a quality product, my niece was delighted!

2023年11月4日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Kosst, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち5の評価

They put our cats face on a Hawaiian…

They put our cats face on a Hawaiian Shirt. Say no more. Will post further reviews on Christmas day when my partner/cat daddy/loud shirt wearer opens his gift! He's gonna poo his pants 🤣

2023年11月3日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Mel, thank you so much for your review. We are so happy to hear that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. Have a great Christmas :)

5つ星のうち5の評価

Cat poster - amazing!

Ordered poster of my two cats and its amazing. Best gift ever!
Delivery took 3 weeks, its fast, because i live on the other side of planet :D
So recommend!

2023年11月10日
自発的なレビュー
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Mairita, thank you so much for your review. Glad to hear that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち1の評価

Qualità del prodotto terribile

Qualità del prodotto terribile, ho comprato la felpa personalizzata e il materiale della felpa è davvero scadente (la felpa è lucida, fatta di un poliestere così scarso che è come indossare davvero plastica). Dovrebbe essere un regalo ma mi vergogno a darlo alla persona per cui l'ho fatta fare.
Tutto questo per il prezzo tutt'altro che basso di 60 dollari: un furto!

2023年12月2日
自発的なレビュー
5つ星のうち5の評価

I bought it for my husband for…

I bought it for my husband for Christmas. He hasn't opened it yet, but I know he's going to absolutely love it.

2023年11月4日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Patience, thank you for your review. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. Have a great Christmas :)

5つ星のうち5の評価

Shirt came out great!

2023年11月3日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Joelle, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち5の評価

It was an amazing gift for my partner

It was an amazing gift for my partner. He said the best ever!

2023年10月4日
Noblepawtrait ロゴ

Noblepawtrait からの回答

Hi Veronika, thank you for your review. We are so happy that your partner like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

5つ星のうち1の評価

Don't buy anything from this company!

Don't buy anything from this company!! I bought a shirt a while ago and the shirt was great. So, I bought another one same size, same picture, just different color. The shirt was so different...the size was way smaller, the photo was blurry and customer service did not help at all. The first shirt had nice double stiching, the new shirt was NOT the same quality. Don't buy from this company or you'll be very disappointed!!!!

2023年10月6日

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