Nokwol レビュー 165

Nokwol からの回答

15時間前

Thank you so much for your continued support! 😊

We’re absolutely delighted to hear that you’ve now ordered your third pair of Nokwol shoes. It means a lot to us that you appreciate the styling, quality, and comfort, and we’re especially grateful that you’ve recommended us to your friends.

It’s wonderful to know you’ve had a great experience with both delivery and customer service. We can’t wait for you to try even more styles in the future! 💛

Best,
The Nokwol Team

Nokwol からの回答

3日前に公開

Thank you so much for your wonderful feedback! 😊

We’re delighted to hear that you’re happy with the service and that you love the quality of the shoes. It’s great to know the craftsmanship, soft leather, and design stood out to you.

We truly appreciate your support and look forward to welcoming you back again soon! 💛

Best,
The Nokwol Team

Nokwol からの回答

5日前

Thank you so much for your kind feedback! 😊

We’re delighted to hear that you’re enjoying your sneakers and that they arrived quickly and exactly as expected. Comfort and quality are always our top priorities, so it’s wonderful to know they delivered on both.

We truly appreciate your support and hope you continue to enjoy wearing them! 💛

Best,
The Nokwol Team

Nokwol からの回答

2026年4月12日

Hi Roberto,

Thank you so much for your kind words and recommendation! 💛

We’re really pleased to hear that our customer care team was able to support you smoothly with your exchange and make the process easy for you. It’s great to know you’re happy with both the quality of the shoes and the service you received — that truly means a lot to us.

We really appreciate your support and hope to welcome you back again soon!

Best,
The Nokwol Team

Nokwol からの回答

2026年4月12日

Hello,

Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying both pairs of your Nokwol shoes and that you appreciate the quality and design — that truly means a lot to us.

We also appreciate your feedback regarding online exchanges in-store. While this process can sometimes be limited, we’re very glad to hear that our customer care team was able to assist you quickly with your return.

It means a lot to know you’ve become a Nokwol lover — welcome to the community! We hope you continue enjoying your shoes and we look forward to serving you again soon. 💛

Best,
The Nokwol Team

Nokwol からの回答

2026年4月9日

Hello,

Thank you for sharing your feedback and for highlighting both the positives and areas for improvement.

We’re thrilled to hear that you love the quality and comfort of the Atlas trainers — that’s exactly what we aim for with every pair!

We’re sorry that your experience with customer service and delivery wasn’t seamless. We appreciate you pointing out the issues with messaging and DPD scanning, and we’ll use your feedback to improve how we support our customers and ensure smoother communication in the future.

We’re glad that our London shop team was able to assist you in resolving the issue, and we hope your trainers are now being enjoyed to the fullest.

Thank you again for your honest review.

Best,
The Nokwol Team

Nokwol からの回答

2026年4月8日

Thank you so much for your kind words — we truly appreciate you taking the time to share your experience! 😊

We’re delighted to hear that our customer service team was able to assist you promptly and make the process smooth, even though the item you wanted was out of stock. Providing helpful, friendly, and efficient support is always our goal, so it means a lot to know this came through in your experience.

Your feedback will certainly be shared with the team, and we’re very grateful for your support. We hope to welcome you back to Nokwol again soon! ✨

Best,
The Nokwol Team

Nokwol からの回答

2026年4月7日

Thank you for sharing your feedback and for letting us know about your experience.

We’re glad to hear that you liked the style and quality of the trainers. We’re sorry to hear that the sizing wasn’t quite right and that the returns process has been frustrating.

Typically, we do require the tracking details to confirm that the return has reached us, as this ensures we can locate the package and process the refund correctly. However, we completely understand that you’re currently away and unable to provide them. Please rest assured that once you’re able to share the tracking details or we have received and process your return, we will prioritize your refund immediately.

We appreciate your patience and hope this helps clarify the process.

Best,
The Nokwol Team

Nokwol からの回答

2026年4月2日

Hello Victoria,

Thank you for taking the time to share your experience with us — we truly appreciate your honest feedback.

We’re very glad to hear how much you love the Atlas trainers and that they’ve been one of the most comfortable pairs you’ve worn. That’s exactly what we aim for with every design, so it means a lot to hear that. 😊

We’re also sorry to hear that the returns process felt lengthy. The photo verification step helps us ensure items are returned in their original condition and allows us to process returns and exchanges as smoothly as possible, but we completely understand that it can feel like an extra step when the return is straightforward. Your feedback is very valuable and helps us continue improving the experience for our customers.

Thank you again for your support and for choosing Nokwol — we hope you continue enjoying your trainers!

Best,
The Nokwol Team

Nokwol からの回答

2026年4月1日

Hello Rose,

Thank you for your feedback. We’re glad to hear that you were happy with the quality of your shoes.

Regarding the suede protector, our records show that it was marked as delivered with your order. We had previously asked if you could check around the package and let us know if it was still missing, but we didn’t receive a response.

We have now sent a follow-up message to ensure this issue is resolved, so please check your email for our update and let us know if you need further assistance!

Best,
The Nokwol Team

Nokwol からの回答

2026年3月31日

Thank you so much for your detailed and wonderful feedback! 💛

We’re delighted to hear that the Athena loafers fit you perfectly and that they’re comfortable enough to wear all day. It’s also fantastic to hear that Oliver and our support team were able to assist you promptly and professionally throughout the returns process.

We truly appreciate your recommendation and hope to welcome you back to Nokwol again soon!

Best,
The Nokwol Team

Nokwol からの回答

2026年3月31日

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.

We’re glad to hear that our customer care team was able to assist you and that you’re happy with the quality of the shoes. That said, we’re very sorry to hear that the returns process felt time-consuming and that you experienced issues with the returns portal.

Your feedback is incredibly valuable to us, and we’re continuously working on improving our processes to make returns and exchanges smoother and more efficient for our customers. We truly appreciate your patience throughout the process and your comments will certainly be taken into consideration as we improve our systems.

Best,
The Nokwol Team. 💛

Nokwol からの回答

2026年3月25日

Thank you so much for your lovely feedback! 😊

We’re thrilled to hear that you love your shoes. It truly means a lot to our team to know they’re being enjoyed.

We hope you continue to enjoy wearing them, and we look forward to welcoming you back to Nokwol again soon! 💛

Best,
The Nokwol Team

Nokwol からの回答

2026年3月16日

Thank you for sharing your feedback. We’re glad to hear that you’re happy with the products and our fast customer service. We also appreciate your note regarding the returns process — your comments are valuable and help us continue to improve the experience for all our customers.

Best,
The Nokwol Team

Nokwol からの回答

2026年3月12日

Thank you so much for your lovely feedback! 💛

We’re delighted to hear that you loved the shoes and that our team was able to help resolve the shipping issue and ensure you received the correct item. Providing helpful and reliable support is always our priority.

We truly appreciate your recommendation and hope to welcome you back again soon!

Best,
The Nokwol Team

Nokwol からの回答

2026年3月12日

Thank you so much for your lovely feedback! 💛

We’re thrilled to hear that you love your sandals and that the style, quality, and fit all met your expectations. We truly appreciate your support and hope you enjoy wearing them all season long.

Best,
The Nokwol Team

Nokwol からの回答

2026年3月9日

Thank you so much for your kind feedback! 💛

We’re really glad we could assist and resolve the refund for you promptly. Keeping clear communication and making sure everything is sorted smoothly for our customers is always our priority.

We truly appreciate your patience and your lovely words about the service.

Best,
The Nokwol Team

Nokwol からの回答

2026年3月8日

Thank you so much for your kind feedback! ☺️

We’re delighted to hear that you’re happy with the quality of your shoes and that our team was able to assist you quickly when you reached out on social media. Providing helpful and responsive support is always our priority.

We truly appreciate your support and hope to welcome you back again soon!

Best,
The Nokwol Team

Nokwol からの回答

2026年3月6日

Thank you so much for your kind words! 😃

We’re delighted to hear that our team was friendly and helpful, and that you felt well looked after. Going the extra mile for our customers is always our goal, so your feedback truly means a lot to us.

Thank you for the recommendation — we hope to welcome you back again soon! 🥰

Best,
The Nokwol Team

Nokwol からの回答

2026年3月6日

Thank you so much for your lovely feedback! 💛

We’re so happy to hear that you love the shoes — the colour, soft leather, and overall style are some of our favourite details too. It’s also great to know that your order arrived quickly.

We truly appreciate your support and hope you enjoy wearing your new pair!

Best,
The Nokwol Team