Nomadness Rentals レビュー 9

Nomadness Rentals からの回答

2026年2月25日

Right on, Tom!
We're so glad your buddy's recommendation exceeded your expectations and that we provided you with a true Nomadness experience.
We're delighted to see you felt welcomed and accommodated and strive to provide such service to all of our adventurers!
Thanks for sharing your experience.
Cheers,
The Nomadness Team

Nomadness Rentals からの回答

2026年2月25日

Thank you so much, Jane!
We truly enjoy managing our properties and working with our owners Each relationship is unique and we cherish them all. Thanks for sharing your experience working with us and cheers to many more happy and successful years!
The Nomadness Team

Nomadness Rentals からの回答

2026年1月16日

Thanks, Carly!
We're so delighted to see you had such a great time and are glad to see our team was prompt and responsive with your issues.
We appreciate you sharing your experience and hope you'll visit with us again soon.
Cheers,
The Nomadness Team

Nomadness Rentals からの回答

2026年1月8日 に更新

Unfortunately, we will not be editing our response from your edited review. Except to note that we must disagree with some of the issues mentioned above. We maintain our position and feel this review is being edited to be retaliatory due to the reimbursement request not being accepted.

Thanks for your feedback. We take all guest concerns seriously, though we would like to clarify a few points regarding the communication and maintenance items mentioned.

• Emergency Support: We provide an after-hours emergency phone line in several places throughout our check-in communications. Our records show that this line was not utilized during your stay. While we do offer texting for general inquiries, that service is monitored during business hours only; our emergency line is the designated way to reach us for immediate assistance after-hours.
• Electrical Concerns: Upon inspection, there was no failure with the unit's electricity. A GFCI outlet simply needed to be reset, which is a standard safety feature in all homes.
• Furniture & Maintenance: We sent our maintenance team to inspect the property immediately following your departure. We found the couch bed to be in perfect working order; it simply hadn't been fully deployed/set up correctly during use. Additionally, our team confirmed the heaters and TV are functional.
We aim to provide clear instructions for all our guests, including the building location and entry details. All this information, including our contact information can be found in the guest portal that we send to all guests at the time of booking and again on the day of arrival via text. We are sorry to hear you had difficulty locating the unit, and we will review our check-in guide to see if the building letter can be made even more prominent.
We wish you the best in your future travels.
Cheers,
The Nomadness Team

Nomadness Rentals からの回答

2026年1月7日

Hello Joseph,

We strive to provide a high-quality experience for all our guests, which is why we have a standard 4:00 pm check-in time to allow for thorough quality control inspections.

Your party entered the unit at 11:30 am without authorization. Because our team cannot enter a property once guest belongings are present, we were unable to perform our final walkthrough. We also noted that no concerns were raised during your stay; we only received communication regarding the $50 early entry fee.

While our policy (as outlined in the guest portal) states a $100/hour fee for unauthorized check-ins, we reduced this to a flat $50 as a gesture of goodwill for the holidays. We are disappointed that this has resulted in a retaliatory review, as we feel we were fair in our handling of the situation based on the circumstances.

Cheers,
The Nomadness Team

Nomadness Rentals からの回答

2025年1月23日 に更新

Hello Jack,
We are sorry you felt “duped” and the need to leave such a review, however we appreciate the opportunity to address your concerns for our inquiring guests. We would first like to mention that our properties, on all advertising sites, are listed by Nomadness assigned unite numbers, not by property address, for both the safety and security of our owners and our guests.
While the pellet stove was not working, we do think it is important to mention that the pellet stove is not the only source of heat and that the additional heating inside the unit was fully functioning. Additionally, portable heaters were in the unit and extras were even provided to ensure maximum comfort. Unfortunately, Mammoth Lakes is a small town with minimal experts available and, as such, the technicians were unable to schedule a visit to investigate the problem during your stay.
We did confirm that the hot water worked in both bathrooms. The issue with the hot water is due to the entire complex having a boiler system, and this bathroom being the last bathroom on the system. Thus, hot water takes a while to run to this shower. For this same reason, the water pressure isn’t as drastic as some may hope, however, it does provide ample water pressure to allow for a full wash in the shower. Could it have been that due to the delay in the hot water, the water pressure was unable to also reach its maximum potential, as the amenities were shut off before fully functioning?
Regarding the linen exchange, it seems that we had initially been asked to provide additional supplies the first night of your stay. We did share the location information of all supplies available to you. The following evening, after one night had been spent at the unit, we received report of dirty linens. So, even though the sheets provided were not mentioned with any issues the first night of your stay, our housekeeping team did provide additional linens. Our housekeeping teams are dispatched as teams to address departure cleanings. As such, our team was en route to another unit when they were dispatched to deliver linens to your unit.
Again, we appreciate the opportunity to share our experience!
Cheers,
The Nomadness Team

Nomadness Rentals からの回答

2024年12月9日

Hello Christiane,
We appreciate all feedback and would like to provide some context to your review and experience.
Due to a gas leak, which poses potentially deadly consequences, we had to rearrange a few reservations. To avoid any casualties, we promptly addressed relocations along with upgraded accommodations, which included a private spa, to enhance your experience.
Out of your 5-night stay, 2 nights were spent in the relocated and upgraded accommodations at no cost to you. To compensate for the inconvenience, we also issued a $1000 refund, covering the cost of those 2 nights. Additionally, we extended a gesture of goodwill by providing a complimentary night stay, effectively comping 3 nights in total.
We would also like to note that our team maintained a professional and courteous attitude toward your group throughout the entire stay despite the profanity-strewn aggressive conversations.
Regardless of our efforts to address the situation promptly and compensate the guest fairly, your party expressed dissatisfaction and demanded further concessions under the threat of a negative review. However, we maintained our decision not to provide additional compensation, as we firmly believe your party was adequately reimbursed and accommodations upgraded for the inconveniences experienced. Our priority remains ensuring the safety and satisfaction of all our guests, and we stand by the actions taken in this instance.
Thank you for allowing us the opportunity to reply.
Cheers,
The Nomadness Team

Nomadness Rentals からの回答

2024年12月9日

While we appreciate all guest feedback, we do have a no tolerance policy for profanity. As was the situation with your concerns, I am sure our potential guests can understand why you have labeled Nomadness as "unfriendly."
We work hard to come to amicable resolutions between parties, regardless of the situations; however, we do have specific protocols and procedures in place that all guests must agree to in order to book their reservation.
Thank you for allowing us the opportunity to share our experience.
Cheers,
The Nomadness Team

Nomadness Rentals からの回答

2024年12月9日

Hello Brad,
We are so disappointed to see you had a negative experience and would love the opportunity to discuss your interaction with our customer service team to understand what transpired. Please feel free to reach out to us directly so we can review the circumstances surrounding your situation and hopefully avoid such guest dissatisfaction in the future.
Thanks in advance!
Cheers,
The Nomadness Team