Amazing cannot fault them. The turn around was very quick and the assessor was thorough patient and understanding The report written was in great detail and it reflected all the informatio... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Can’t fault the service , from date of referral to assessment and diagnosis it was exactly a month. Everything needed was sent through within days or hours. Lovely accessor who was patient and e... もっと見る
Mohammad Beegoo is compassionate, professional, and timely. I’ve vastly appreciated working with him through this process and he has helped more than once when I didn’t know the next step or was confu... もっと見る
企業が回答しました
Just atrocious. I simply don't understand how offering such a lack of care when you have such a duty is even legal. They used to be called Care ADHD so I can only assume they were legally advise... もっと見る
企業情報
当該企業による記述
Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.
連絡先
4.0
ほぼ満足
4190件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Still Care ADHD
Keen to reiterate my frustrations as Care ADHD changed their name to Noodle.
In my opinion, this rebranding was to escape the huge influx of bad reviews they were recieving.
Very long waiting times - I was diagnosed in May 26, choosing them as they explicitly stated a 12 week waiting time to first titration appointment. I have complained and chased this multiple times and I am still yet to get to titration over 6 months post diagnosis. I can see no reasons for this apart from them accepting more patients than they could ever manage onto their books for capital gains.
I would not be under any illusions about them having changed their brand - expect much longer than advertised wait times if you choose them as your RTC provider.
Please read the old Care ADHD reviews for more info. Very disorganised and disappointing experience with 'Noodle'.
2026年10月28日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Thank you for sharing your feedback. We are sorry for the extended wait you've experienced since your diagnosis and appreciate how disappointing it is when the timescales you were expecting are not met.
Demand for ADHD services has increased significantly, which has unfortunately led to longer waits for some patients. We're working hard to reduce these delays and progress patients through the pathway as quickly and safely as possible.
We would also like to clarify that our recent transition from CareADHD to Noodle reflects the growth of our services and our commitment to supporting patients across a broader range of healthcare needs. It does not affect existing patient pathways or the care our patients receive.
We'd welcome the opportunity to look into your individual case and review your concerns. Please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback, and we'll be happy to investigate further.
Kind Regards,
The Noodle Team
7 month wait time for Titration…
7 month wait time for Titration appointment with time frames constantly getting pushed back and me having to chase. Very little communication. Now I have started titration I had to chase for my second appointment so have been without medication.
2026年10月28日
Noodle (formerly Care ADHD) からの回答
Thank you for sharing your feedback. We're sorry to hear about your experience and the delays you've encountered both in reaching titration and continuing treatment once titration began.
We appreciate how frustrating it can be to have to chase for updates, particularly when this results in gaps in medication. We'd like the opportunity to review your individual case and understand what has happened.
Please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback so that we can investigate your concerns thoroughly and work with the relevant teams to address any issues identified.
Thank you for bringing this to our attention.
Kind Regards,
The Noodle Team
Exhausted with complaints yet no reply
After several emails and complaints I still am awaiting a reply as to why my Titration medication appointment is taking so long. I am 12 months in to my right to choose NHS pathway now.
Now this! I received an email saying you’ve changed your name. Yet you fail to provide support or treatment for your existing clients. It’s gone beyond frustrating! It’s playing with people’s health . My next step will be reporting a complaint to the Health service Ombudsman.
2025年10月28日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the frustration caused by the wait for titration and the lack of clarity around your individual timeline.
We recognise that waiting for treatment can be difficult, particularly when you have been on your ADHD journey for a considerable time and feel that your concerns have not been fully addressed. Our clinical teams are currently managing a significant volume of patients, and while we are working hard to reduce waiting times, we appreciate the impact that these delays can have.
We would welcome the opportunity to review your case in detail and understand the concerns you've raised regarding communication and delays. If you have not already done so, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback so that we can investigate your individual circumstances and provide a response.
We would also like to clarify that our recent name change reflects the expansion of our services and commitment to supporting a broader range of healthcare needs. It does not affect the care pathways of our existing patients.
Kind Regards,
The Noodle Team
Good communication
Everyone has been kind and friendly.
Quick responses and helpful guidance.
Forms and questionnaires and long and time-consuming, but thorough and effective.
2026年10月26日
Great…
Very quick to get a first appointment and diagnosis. Staff are helpful and really nice. Application process is a tad long but that’s only to be expected. Titration wait is incredibly long.
2026年2月16日
Chaos and broken promises – CareADHD / Noodle Health
Noodle health is just reputation washing for the failing Care ADHD.
I selected this provider via the NHS Right to Choose pathway because they explicitly advertised a 12-week wait time. Instead, I was left waiting for 11 months. When I raised a formal complaint about this delay, it was met with rudeness and no change, the company did not follow the standard NHS complaint-handling procedure.
When I finally reached the titration phase, the administrative chaos continued. They sent conflicting appointment times to myself and the doctor. I have now received just one month of medication, but because their booking team cannot agree on how to schedule my follow-up, my titration has ground to a halt.
The entire operation is in constant chaos. They are fundamentally incapable of delivering a safe, reliable service, and worst of all, the staff show complete complacency and fail to recognise that there are any issues at all. Avoid.
2026年10月27日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Thank you for sharing your experience. We’re genuinely sorry for the prolonged wait for titration, the difficulties you’ve experienced with appointment scheduling and the disruption to your treatment. We understand how distressing and frustrating this must be, particularly when you’re relying on consistent support and clear communication.
Noodle Health is the same company previously known as CARE ADHD, following a name change. We take your concerns about communication, complaint handling and continuity of care seriously.
We can confirm that your complaint is currently open, and our team will respond to you directly regarding the concerns you have raised.
Kind regards,
The Noodle Team
Do not respond to emails at all.
Great initially. But do not respond to emails for appointments or shared care.
Chat facility was not helpful and gave me a generic response. Phone number had a long wait for anyone to answer.
Response to trustpilot review was generic, rather than looking into my issue.
2026年10月27日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Thank you for your feedback. We’re pleased to hear that your initial experience was positive, but we’re sorry that you’ve struggled to get responses to your emails regarding appointments and shared care. We understand how important timely communication is and would welcome the opportunity to look into this for you. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can review your concerns.
Kind Regards,
Noodle Team
Go somewhere else if you want to save your time
So they have the time and resources to do a whole questionable rebrand (‘Noodle’, really?!), but not to hire and process more pathways for their patients. I’ve been waiting since April for titration.
What’s worse is: they say new patients will wait less time than the ones already on their hands (fair? Not at all. Realistic? I doubt it). What a scam to get more people attached to your service and waste their time.
2026年10月27日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Dear Mara,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating this situation has been for you.
We understand that delays can be difficult, particularly when you are waiting to begin treatment, and we are sorry that the service has not met your expectations.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Very professional and easy to…
Very professional and easy to understand the process well explained I was made to feel at ease and very comfortable to talk about all my issues.
Great service all around
2026年10月26日
No contact for 6 months🥵
I’ve been waiting since April for a titration appointment, after being diagnosed.
I’ve contacted them a few times but I never get a response.
I suppose they prioritise private patients, as they pay more.
This is the cost of the private sector doing what should be fulfilled by the NHS.
I’m on the verge of giving up and going to another company.
2026年10月26日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Dear Simon,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating it must be to have been waiting for a titration appointment since your diagnosis, particularly when you feel your attempts to obtain updates have gone unanswered.
We would also like to clarify that paying privately does not move anyone ahead of NHS patients or change their position on the NHS waiting list. The private pathway is separate and simply offers an alternative route for those who choose to pay for faster access, depending on clinician availability. NHS delays are caused by wider capacity pressures, not because private patients are being prioritised. Choosing to pay privately is entirely optional and has no impact on NHS waiting times.
We understand how difficult ongoing delays can be and are sorry that the service has not met your expectations.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Care ADHD failed me
I found communication and service woeful. We’ve been strung along and kept repeatedly waiting. Told time and time again the wait is 12 weeks. So we dutifully wait 12 weeks I need to find it’s a further 12 weeks wait. Now approaching a year since diagnosis. I deeply regret choosing CareADHD under right to choose. Six months ago, and 3 months ago it appeared like it was going be quicker to stay with them, rather than go to another provider but they have yet again let us down again and again. Please avoid…. their website wait times and talk of ‘honesty’ is pure fiction. A complaint is going into the NHS about our treatment and I hope this review can save you from the same awful experience.
2026年10月26日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Dear Jonathan,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating it must have been to experience repeated delays and uncertainty regarding treatment timelines.
We understand how disappointing it can be when waiting times are longer than initially anticipated, particularly when you have made decisions about your care based on the information available at the time. We also recognise the impact that delays and a lack of clear communication can have on patients awaiting treatment.
We are sorry that the service did not meet your expectations and that you felt let down by your experience with us.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
I was made to feel very relaxed…
I was made to feel very relaxed throughout the assessment
2026年10月15日
Ballooning wait times and insufficient complaint response
I was diagnosed in June 2026 and was told that it would be 2-2.5 months until my titration appointment. I have been told now in October (already 4 months since my diagnosis) that I will now be waiting for a total of 8-9.5 months between my diagnosis and titration appointment.
Further to this, it took 1.5 months for amendments to be made to my initial outcome report with me having to send multiple follow up emails before a response was given. My GP received my outcome report at the end of September, 3.75 months after my diagnosis.
I filed a formal complaint with Noodle Heatlh (formerly Care ADHD) and their complaint response gave no concrete reason for ballooning wait time just saying it was "overall demand and capacity pressures" and the timeline "reflected the processing stages required at the time".
Explain how it takes 4.5 months to email out some forms, and a further 5.5 months for an appointment to be booked if there is allegedly "no evidence of that new patients are being prioritised ahead of patients already waiting"? It's just a complete mismanagement shambles. There appears to be systemic failures within Noodle Health that affects us, their patients.
Noodle Health were previously Care ADHD, having recently changed their name. I suggest checking out reviews on trustpilot under their old name.
2026年10月19日
自発的なレビュー
Noodle (formerly Care ADHD) からの回答
Thank you for sharing your experience. We’re genuinely sorry for the extended wait for titration, the delays in amending your report and the frustration caused by having to repeatedly chase for updates. We understand how disappointing it is when the timescales you were originally given change so significantly without a clear explanation.
We recognise the importance of timely communication and transparency around waiting times. While our name has changed from CARE ADHD to Noodle Health, we are the same company, and we remain committed to addressing the concerns raised by our patients.
We would welcome the opportunity to understand your concerns in more detail and review your individual case. Please contact us via https://www.noodlehealth.com/contact-us/feedback so we can look into this further.
Kind regards,
The Noodle Team
Very helpful lady.
2026年3月7日
My experience with CARE was excellent
My experience with CARE was excellent.
My assessor was attentive, understanding and patient.
Thank you for your help and for providing much clarity in my ADHD assessment report.
2026年10月26日
Noodle (formerly Care ADHD) からの回答
Dear Jessica,
Thank you for your feedback.
We are sorry to hear that this has been your experience.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback, and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Great experience, except for internet issues
The process from referral to diagnosis was impressively quick; it took under a month. My assessor, Hume, immediately put me at ease and had a warm and professional manner throughout.
The only difficulty was the internet connection which meant that I struggled to hear her questions at times and had to ask her to repeat. I don’t think this was a problem on my end as I regularly have teams meetings without difficulty. It would be great if this issue could be remedied as it made communication a bit trickier and more stressful at points as I worried it would affect my diagnosis.
Nevertheless, they were very thorough; I got my diagnosis at the end of the meeting and received a detailed report within a week.
2026年10月26日
Noodle (formerly Care ADHD) からの回答
Thank you for your thoughtful feedback. We’re delighted to hear that your referral and assessment process was quick, and that Hume helped you feel at ease with her warm and professional approach. We’re also pleased that you received your diagnosis and detailed report promptly.
We’re sorry to hear that connection issues made parts of your assessment more difficult and stressful. We appreciate you bringing this to our attention, as clear communication is essential to ensuring patients feel comfortable and supported throughout their assessment. We’ll share your feedback with the relevant team.
Kind Regards,
The Noodle Team
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