Nooro US レビュー 7,847

Nooro US からの回答

5日前に更新

Hi Ramanathan,

Thank you for sharing your thoughts—I truly appreciate you taking the time to reach out. I understand your concern regarding medical testing, and it’s completely valid to want reassurance when it comes to products related to your health and wellness.

After checking, I see you ordered your Nooro Foot Massager on January 6, 2025. While this is technically outside of our 90-day money-back guarantee window, we truly value your wellness journey and want to make sure you feel supported.. I’d like to assure you that our products are designed with safety and user comfort in mind, and many customers use them as part of their daily wellness routines.

That said, your peace of mind is very important to us. We’d love the opportunity to support you further on your wellness journey and address any specific concerns you may have. Our team will also be reaching out to you via email to assist you in more detail.

If you need any additional assistance in the meantime, please don’t hesitate to contact us at wecare@nooro-us.com or call our Brand Reputation line at 1-217-290-9938.

We’re here for you every step of the way.

Warm regards,
Nicky
Nooro Customer Support Team

Nooro US からの回答

2026年4月9日 に更新

Hi Ekacg,

Thank you for reaching out and sharing such detailed feedback. I sincerely acknowledge how incredibly frustrating it is to have three separate units—including a replacement—fail to provide the 15-minute relief promised in the guide. I can definitely relate to the disappointment of finally setting aside time for self-care, only to have the technology cut out after just two minutes. Please be assured that I am committed to getting to the bottom of this for you.

I want to assure you that we will do our absolute best to resolve this, but to do so, I need to locate your original order in our system. We have also sent a request for more information via Trustpilot, as we were unable to find an account matching the details provided here.

Please feel free to reply to that request or reach out to us directly at wecare@nooro-us.com. We’re here to help and want to ensure you finally have the smooth experience you expected from us!

I’m looking forward to your response so I can get this sorted out!

Warm regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月6日

Hi Randall,

Thank you for your response. I want to ensure this is cleared up for you immediately so you don't have to worry about any further charges.

I have personally looked into your account and have taken the following actions to resolve this:

I have processed a full refund for the charges from January and March 2026. Since these fall within our 90-day money-back guarantee, I wanted to make sure that money was returned to you right away.

Please be assured that I have officially cancelled your subscription. This ensures that no future shipments will be sent and no further charges will occur on your card.

Please allow 3–7 business days for the refunded amounts to reflect on your credit card statement, depending on your bank's processing times.

To ensure we resolve this as quickly as possible and clear up any confusion, I will be contacting you via both phone and email shortly to discuss the specifics of this transaction and how I can personally help you further.

I completely understand how important it is to have your finances in order, and I can definitely relate to the relief of having an unexpected charge resolved quickly.

If you see anything else that concerns you or if you have any further questions, please don’t hesitate to reach out to us at wecare@nooro-us.com. I am here to help!

Warm regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月6日

Hi Fred,

I personally read your message and want to sincerely apologize for the frustration you’ve experienced with your device. I completely understand how upsetting it feels to receive a product that won't even turn on, and I can definitely relate to the skepticism that follows when a tool you’ve invested in doesn't work right out of the box. Please be assured that we are a real team here at Nooro, and I am stepping in to make this right for you.

After checking your records, I see that your order was placed on November 24, 2024. While this falls outside of our standard 90-day money-back guarantee, I want to clarify that we still want to find a solution for you. We don't want you stuck with a device that isn't performing, regardless of the timeframe.

To ensure we resolve this as quickly as possible, I will be contacting you via both phone and email shortly to discuss the specific issues with your device and how we can help further.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. I am looking forward to getting this sorted out for you!

Warm regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月3日

Hi Alberto,

I was concerned to hear that your device isn't working as expected. I can fully appreciate how frustrating it is to set aside time to use a product for your wellness, only to have it not cooperate when you try to get it started. Please be assured that I’m going to do my best to help you get this sorted out.

In looking over your account, I noticed that your order was placed on April 2, 2025. While this does place the order outside of our standard 90-day money-back guarantee window, I want you to know that we aren't going to leave you hanging. We still genuinely want to help you get your device up and running.

To make things easier and provide more direct support, I’ll be reaching out to you via both phone and email shortly.

If you need any additional assistance or have any other concerns in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or simply reply to this message. We are standing by to help!

Best regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月3日

Hi Raymond,

I am truly sorry to hear that the quality and fit of the product didn't meet your expectations. I can certainly understand your frustration, especially when you’ve taken the time to order specific measurements like a 38" by 28" only to have it arrive feeling much larger than a 40". That is definitely not the experience we want for you.

I’ve looked into your account, and I want to provide some reassurance—we actually processed a full refund for your order back on May 6, 2025. You should see that reflected in your original payment method's statement.

Because we handled that refund nearly a year ago, I’m wondering if the specific item you’re disappointed with today might actually be from a different company or a separate order? I’d hate for you to be stuck with a product you dislike from another brand while we look for a solution here.

I did try to give you a quick call earlier to chat through this and make sure we had everything squared away, but I wasn't able to get through. I’m sending email to ensure you have all the details in writing and to see how I can best help you further.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are standing by to help!

Best regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月3日 に更新

Hi Tami,

Thank you for reaching out and being honest about your experience. I want to sincerely acknowledge your frustration—hearing that you feel let down and that our communication hasn't been truthful is incredibly serious. I truly empathize with how upsetting it is to feel ignored or misled when you’re simply looking for support; that is the last thing we want our customers to feel.

Please be assured that I am personally looking into your previous interactions to investigate exactly what happened. We hold our team to high standards, and I want to get to the bottom of where we fell short.

To make sure we set things right, I will be contacting you via phone and email shortly to discuss this further and provide a real solution.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are committed to earning back your trust.

Warm regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月3日

Hi Diane,

Thank you for reaching out to us. I want to sincerely acknowledge the frustration of having a device break and feeling like you’re stuck without a solution. I truly empathize with how disappointing it is to have your routine interrupted by a technical issue, especially when you weren't able to get the replacement you needed at the time. Please be assured that I am personally looking into this to make sure we find a way to help you.

In reviewing your account, I see that your original order was placed on April 5, 2025. Because over a year has passed since that purchase, the order does fall outside of our standard 90-day Money Back Guarantee and warranty period.

However, I want to reassure you that we don’t want to leave you with a broken product and no path forward. We still want to provide a helpful solution for you. I will be contacting you via phone and email shortly so we can discuss the best way to get you back on track with a working device or a suitable alternative.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We’re here to help!

Warm regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月3日

Hi Joel,

Thank you for reaching out to us. I want to sincerely acknowledge the frustration of still dealing with this issue as of April 2026. I truly empathize with how taxing it feels to remain dedicated to a treatment for over a year without seeing the "cured" result you were expecting. Please be assured that I am personally looking into your account to ensure we find a path forward that supports your wellness goals.

In reviewing your history, I see that your original order was placed on December 27, 2024. Because over a year has passed since that initial purchase, the order does fall outside of our standard 90-day Money Back Guarantee window.

However, we don't want you to feel like you're on this journey alone. Even though time has passed, we still want to provide you with a helpful solution and the support you need. I will be contacting you via phone and email shortly to discuss alternative options and a specialized plan to help get you back on track.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are standing by to help!

Warm regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月3日

Hi Meliss,

Thank you for reaching out and sharing your honest feedback with us. I truly acknowledge the disappointment you feel when a product doesn't meet the expectations you had for your wellness journey. I completely empathize with how discouraging it is to invest your time and hope into a routine without seeing the "turning point" or results you were looking for.

In reviewing your account, I see your original order was placed on March 15, 2025. Even though quite a bit of time has passed since your initial purchase, please rest assured that we are still fully committed to providing you with a helpful solution. We don't want you to feel like your progress has stalled without support.

To make sure we find the right path forward for you, I will be contacting you via phone and email shortly to discuss some alternative options and specialized support.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are here for you!

Warm regards,
Nicky
Nooro Support Team

Nooro US からの回答

2026年4月3日

Hi John,

Thank you for reaching out to us. I truly acknowledge your frustration regarding your missing orders—it is incredibly disheartening to wait for a solution not once, but twice, and still be left without your product. I completely empathize with how it feels to be in this position, and I want to assure you that I am committed to digging into this to find a real resolution for you.

In reviewing your account, I see that the original order was placed on March 17, 2025, with a reshipment processed on April 22, 2025. Our tracking records indicate the first package was delivered on May 2nd and the second on June 9, 2025.

Because these dates are from last year, the order now falls outside of our standard 90-day Money Back Guarantee window. Additionally, I must inform you that the product is currently out of stock, so we are unable to process another immediate reshipment.

However, please rest assured that we do not want to leave you without a solution. We value you as a customer and want to make this right. I will be contacting you via phone and email shortly to discuss alternative ways we can help you.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We’re standing by to help!

Warm regards,
Nicky
Nooro Support Team