Norablake ロゴ
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Norablake レビュー 5

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TrustScore 5段階評価の2.5

2.5

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連絡先

2.5

期待以下

TrustScore 5段階評価の2.5

5件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100％に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち1の評価

Misleading “easy returns”

Misleading “easy returns” – not what they claim

I had a very disappointing experience with this company.

I ordered a men’s Large jacket, but the sizing was completely inaccurate — far smaller than expected. When I contacted them, they refused to acknowledge any issue and insisted the item was “correct” simply because it had a Large label.

Their website advertises:
“Easy, hassle-free, 30 days return”

This is misleading.

In reality, they require you to pay significant return shipping costs (around £30–£35 or more) to get a refund. That is not “easy” or “hassle-free” — it’s a barrier designed to discourage returns.

They also offered a partial refund/discount instead of properly resolving the issue, which suggests they are more interested in avoiding returns than supporting customers.

The whole process caused unnecessary stress and frustration. I would strongly advise others to think twice before purchasing, especially if you rely on sizing accuracy or expect a straightforward return process.

2026年3月25日
自発的なレビュー
Norablake ロゴ

Norablake からの回答

Hi,

Thank you for your review.

We are unable to locate any order associated with the details provided, which raises concerns regarding the accuracy of this claim.

We kindly ask that you contact us directly with your order number and purchase details, as without this information, it is not possible for us to verify or investigate your case.

For clarity, our return policy is publicly available and clearly explains that:

Returns are accepted within 30 days
Return shipping costs apply unless the item is faulty

We also always provide customers with clear options, including returns or partial refunds, depending on the situation.

If this is a genuine order, we encourage you to reach out so we can assist you properly. Otherwise, this review appears to be unverified and potentially misleading.

Kind regards,
Nora Blake Team

5つ星のうち1の評価

Avoid Like the plague

Avoid Like the plague, absolute scam artists, my mess’s to them below.
You absolute thieves, I only wish I would have read the Scam reviews before I ordered from you robbers, you should have put a photo of D. Turpin on your fake website, I am without doubt going to report you fraudsters to trading standards via Citizens advice, maybe change your name Nora Brake and stop ripping people off, how you sleep at night is beyond me, this is also going to to be posted on every review platform I can find. 

2026年4月6日
自発的なレビュー
Norablake ロゴ

Norablake からの回答

Hi Rajinder,

We strongly dispute this review.

Your case has been inconsistent from the beginning. Initially, you claimed that the parcel had not been delivered, despite tracking clearly showing it was delivered by the courier. Later, you changed your statement multiple times, which does not align with the verified delivery information.

Tracking details were provided to you, and the shipment was completed within the stated timeframe. Once a parcel is marked as delivered by the courier, it is no longer within our control.

We also note that instead of cooperating with the courier to resolve the issue locally, you chose to make repeated and conflicting claims.

For clarity, we have full documentation including tracking confirmation and delivery status, which we will provide to Trustpilot if necessary.

We take false accusations of “fraud” very seriously.

If you would still like assistance, we recommend contacting the courier directly, as they are best placed to investigate delivery matters.

Kind regards,
Nora Blake Team

5つ星のうち1の評価

Complete scam

Complete scam. As others have said, the images they use on the website are stolen from elsewhere and the items received are not as advertised. I'm in a wrangle with them trying to get a refund.

2026年4月2日
自発的なレビュー
Norablake ロゴ

Norablake からの回答

Hi,

We strongly dispute this review.

We are unable to locate any order associated with this profile, which raises serious concerns about the authenticity of this claim. Posting a 1-star review without any verifiable order details is misleading and unfair to both us and potential customers.

Claims such as “stolen images” and “scam” are completely unfounded and unsubstantiated. We stand by the products we sell and the information presented on our website.

If this is a genuine customer, we invite you to contact us directly with your order number, so we can investigate and resolve the matter properly. Otherwise, this review appears to be inaccurate and not based on a real transaction.

We take false and defamatory claims seriously and reserve the right to escalate such cases with Trustpilot.

Kind regards,
Nora Blake Team

5つ星のうち1の評価

This company is a scam

This company is a scam. They claim to sell items on their website then send incorrect ones and refuse to acknowledge their mistake. Instead they insist you return items and pay their international postage even though on their website they claim to be based in Covent Garden, London. The communication via email I have had with them is unhinged. I have sent them pictures multiple times of the bracelet I ordered (screen shots don't lie) and they repeatedly tell me I didn't order that item! I have asked them 5 times for their returns details as I want my refund for the tat they sent me and they keep ignoring my question! Instead they say they cannot keep engaging with my emails! PLEASE DO NOT BUY FROM THIS COMPANY!!!! Awful people!

2026年3月27日
自発的なレビュー
Norablake ロゴ

Norablake からの回答

Hi,

Thank you for your feedback.

We strongly dispute the claims made in this review.

Our records clearly show that:

The correct item was dispatched based on the order placed
We provided full return instructions, including our international return address
A refund was offered upon return, in line with our policy

It is not accurate to state that return details were ignored — these were provided. However, the item has not been returned to us, and we are still awaiting its arrival.

We also note that during communication, the preference expressed was to keep the item while requesting a full refund, which unfortunately is not something we can approve under any circumstances.

For clarity, we are an international company, and this is clearly stated in our policies. The London address referenced is a registered business address, not a returns facility.

We remain open to resolving this matter properly. If the item is returned as instructed, a refund will be processed accordingly.

Kind regards,
Nora Blake Team

5つ星のうち1の評価

Rip Off Company - Nora Blake

I

Recently ordered a dressing gown from them, after reading of their hassle free returns. When dressing gown arrived it was much smaller than the size I ordered, the material was flimsy and there was no inner tie to secure the dressing gown. I contacted Nora Blake and asked for return details and was told unless the dressing gown was faulty I would have to pay £30-£35 to return it as it was from an international company. The advert maintained it was UK based. So beware of buying from this Company.

2026年3月25日
自発的なレビュー
Norablake ロゴ

Norablake からの回答

Hi,

Thank you for your feedback.

We’re sorry to hear about your experience.

We would also kindly ask you to contact us directly with your order number, as unfortunately we are unable to locate your case based on an anonymous review. This makes it difficult for us to properly investigate and assist you.

We do offer returns in accordance with our policy, and we have already provided clear options to all customers, including returns or partial refunds where applicable.

If this review relates to a genuine order, please reach out to us directly so we can resolve the matter for you.

Kind regards,
Nora Blake Team

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