Norelie UK レビュー 365

Norelie UK からの回答

12時間前

Thank you for taking the time to share your experience.

We're sorry to hear that the ring did not meet your expectations and that it caused discoloration after only a short period of wear. We completely understand your disappointment and appreciate you bringing this to our attention.

That said, we're delighted to hear that Kristeen was able to assist you promptly and make the refund process as smooth as possible. Your kind words mean a great deal, and we will be sure to pass along your feedback to her.

While we're saddened that the ring wasn't the right fit for you, we're grateful for the opportunity to assist and for your recognition of our customer service. Thank you again for your understanding and support.

Norelie UK からの回答

6日前

Thank you so much for your wonderful review, Carol!

We're delighted to hear that our team was able to quickly resolve the sizing issue and arrange a replacement without any hassle. Providing prompt, friendly, and stress-free support is very important to us, so your kind words mean a lot.

Thank you for choosing us, and we hope you enjoy your replacement items!

Norelie UK からの回答

6日前

Thank you for sharing your feedback. We're sorry to hear that the ring did not meet your expectations in terms of appearance or results.

We appreciate your acknowledgment of our customer service team's responsiveness, though we regret that the resolution offered did not leave you fully satisfied. We understand how disappointing it can be when a product doesn't match your expectations or deliver the benefits you were hoping for.

Customer feedback is invaluable to us, and we will share your comments with our product team as we continuously work to improve both our products and customer experience.

Thank you for giving the product a fair trial and for taking the time to share your experience.

Norelie UK からの回答

6日前

Thank you for taking the time to share your experience. We are very sorry to hear about the confusion and frustration surrounding your order.

We understand your concerns regarding the duplicate charge, the promotional pricing, and the refund options offered. We strive to provide clear information throughout the ordering process, and we regret that your experience did not reflect the level of service we aim to deliver.

We would also like to clarify that our customer service team responded promptly to your inquiry and provided available resolution options in accordance with our return policy. However, we understand that these options did not meet your expectations, particularly as the product remained unopened.

Your feedback regarding the packaging, documentation, and communication has been noted and will be shared with the relevant teams for review. We take all customer concerns seriously and are committed to improving our processes wherever possible.

Thank you again for bringing these matters to our attention.

Norelie UK からの回答

2026年5月28日 に公開

Thank you so much for your kind words!

We’re really pleased to hear that you had such a positive experience with our customer service team. Providing clear, prompt, and helpful support is exactly what we aim for, so it means a lot to know it made a difference for you.

If you ever need anything in the future, we’re always here and happy to help.

Thanks again for taking the time to share your feedback — it’s truly appreciated!

Warm regards,

Norelie UK からの回答

6日前

Thank you for sharing your feedback. We are sorry to hear that the Vital Ring did not meet your expectations in terms of design, comfort, and overall quality.

We understand your disappointment regarding the product's appearance and your concerns about the return process. While our customer service team aims to provide available resolution options in line with our policies, we appreciate that the return shipping costs and partial refund offer were not the outcome you had hoped for.

We value all customer feedback, as it helps us identify areas where we can improve both our products and the customer experience. Your comments regarding the ring's design and comfort have been noted and will be shared with the relevant team.

Thank you for taking the time to leave your review.

Norelie UK からの回答

2026年5月26日

Thank you so much for your wonderful feedback and kind words.

We’re absolutely delighted to hear that your order arrived on time and that the products exceeded your expectations. It means a great deal to us, especially knowing that they have helped make it easier for you to go out and about with more confidence and comfort.

Your recommendation to family and friends is truly appreciated, and we’re very grateful for your trust and support.

Thank you again for choosing Norelie — we look forward to assisting you again in the future whenever needed.

Norelie UK からの回答

2026年5月25日

Thank you very much for your kind words — we really appreciate you taking the time to share your feedback.

I’m especially happy to hear that Aimee was able to assist you quickly and effectively. I will make sure your lovely message is passed on to her.

If you ever need anything in the future, we’re always here to help.

Norelie UK からの回答

2026年5月25日

Thank you so much for your wonderful feedback!

We’re truly delighted to hear that the insoles have helped with your foot pain and that you’re enjoying using them in both your trainers and boots. It means a lot to us that you decided to give them a try despite your initial hesitation.

Your recommendation and kind words about our customer service genuinely mean the world to our team. We’re also so grateful for your continued support and your second order.

Thank you again for taking the time to share your experience — we truly appreciate it!

Norelie UK からの回答

2026年5月25日

Thank you very much for your kind review and for sharing your experience.

We’re really pleased to hear that you’ve been happy with the support you received so far. Your satisfaction means a lot to us, and we truly hope the tanning drops work well for you and bring the results you’re hoping for.

We appreciate your trust and wish you all the best with your order. If you ever need anything, we’re always here to help.

Norelie UK からの回答

2026年5月25日

Thank you very much for your wonderful feedback. We’re truly happy to hear that your order issue was resolved quickly and that the replacement in a different size worked well for you.

It means a lot to us to know that you felt supported throughout the process and that everything was handled smoothly. We always aim to make things as easy as possible for our customers, so your words are very encouraging for the whole team.

We really appreciate you taking the time to share your experience, and we’re here anytime you need further assistance in the future.

Norelie UK からの回答

2026年5月21日

Thank you so much for taking the time to share your feedback!

We’re really glad to hear that you felt well informed throughout the delivery process and that our updates helped keep everything clear and reassuring for you.

Your kind words mean a lot to our team, and we truly appreciate your support.

Norelie UK からの回答

2026年5月12日

Thank you so much for taking the time to share your experience.

We’re really glad to hear our team was able to help quickly and sort out the size issue for you. It’s great to know you were happy with the solution and that the replacement process was smooth.

We also truly appreciate your kind words about the quality of our products — that means a lot to us.

Norelie UK からの回答

2026年5月12日

Thank you very much for taking the time to leave your feedback.

We truly appreciate your support and the opportunity to assist you. Your input is valuable to us and helps us continue improving our service and customer experience.

Norelie UK からの回答

2026年4月20日

We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been.

This is certainly not the impression we want to leave, and your feedback has been taken very seriously. Our team will be reaching out to you directly to review your case in detail and work toward a resolution that feels fair and worthwhile for you.

Our goal is to make this right in a way that’s straightforward and beneficial on your end, without adding any further inconvenience. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience.

Norelie UK からの回答

2026年4月20日

Thank you so much for sharing your experience!

We’re really glad you reached out to our customer service team right away and that we were able to quickly fix the color for you. Mistakes happen, and it’s always our goal to make things right as smoothly and stress-free as possible.

If you ever need anything else, we’re always here to help. Enjoy your item!

Norelie UK からの回答

2026年4月3日

Thank you so much for your kind words! We're really glad to hear you had a great experience with our service and support team. Providing prompt and friendly assistance is what we strive for, so it means a lot to know we got it right.

We truly appreciate your support and look forward to serving you again in the future!

Norelie UK からの回答

2026年3月26日

Thank you so much for sharing your experience! We’re thrilled to hear that the insoles have made such a positive difference for your plantar fasciitis, especially when other solutions didn’t work. Knowing that they’ve been life-changing for you and that our customer care met your expectations means the world to us.

Your recommendation and encouragement to “buy with confidence” will surely help others who are looking for relief. We’re grateful for your trust and support, and we’re so glad you can now enjoy pain-free walking!

Norelie UK からの回答

2026年3月23日

Thank you so much for your kind words and recommendation! We’re delighted to hear that the insoles are making walking more comfortable for you and helping to ease the impact on your knees. It’s great to know they fit well across your footwear and that the tip about removing the existing insole first was helpful. Your feedback means a lot to us and will surely help others too.

Norelie UK からの回答

2026年3月19日

Thank you so much for sharing this wonderful review! We’re delighted to hear that Ana provided such attentive and thoughtful support. Going above and beyond to ensure your comfort is exactly the kind of service we strive for, and it’s great to know her kindness and professionalism made such a positive impression. We’ll be sure to pass along your kind words to Ana—feedback like yours inspires our team to keep delivering exceptional care.