Northern Garms レビュー 

Placed order on 07/10 for £100 and two items via clear pay.

10/10 DPD was due to deliver my items however on the DPD it stated this parcel could not be left in a safe place however DPD still left the parcel outside.

Working in retail as a Operations manager for Wickes customer services, I am assumed this would be a very simple fix, oh how I was wrong.

11/10 reported this to northern garms and the first thing they stated is they are calling the police again being in my job I found this very strange and maybe classed at a scare tactic, however I understand each company has different processes, so I allowed them to proceed, they then stated they would start a investigation, again fair enough allow them to do what they need to do to resolve this, even tho it stated that my package under no circumstances will left outside. Immediate breach of contract.

14/10 chased northern garms to find out no refund was still processed, I then get home to find my wife and child fairly intermediated because DPD driver came back to mine banging on the door demanding to see if we had the package, a very scary moment for my family, however the driver stated this was his error and he would be forced to pay for this.

I finally thought this nightmare was over so the following day I advised northern garms that dpd have stated they will be paying for the product, again thought this was the end of the nightmare how wrong was I.

17/10 contact northern garms to find out my refund still has not been issued and they are refusing to do so until DPD send me a DOR to sign this was advise to me 11 days ago that DPD have sent this.

28/10 Still not received anything from DPD and contacted northern garms and pretty much begged them at this point to issue my refund unfortunately they said no and they will ask DPD to resend this, again working in customer services I can never imagine asking the customer to do this for there mistake but again they have there process. I then asked to escalate this matter but that not a option surprise surprise.

29/10 contact northern garms again today who stated they are not issuing me a refund until this form is signed which is never coming unfortunately and this cannot be done via a email, all seems a little suspect and delays tactics in my opinion or maybe it is there process who knows.

Matthew also stated in the email I will quote ''once your deformation statements have been rectified they will issues my refund. (ultimately saying unless I edited my previous review they will not issue a refund ) Again completely illegal as we all have freedom of speech.

I am now totally at a lost and all northergarms are saying is contact clear pay who are no help at all.

I really hope this is not happening to any other hard working people with the cost of living crisis this is the last thing anyone needs.

I really hope this helps people going forward when making a decision to buy from a Facebook company.

Please please if anyone can help please reach out.

UPDATE 4/11 over the weekend drove over to dpd as I have waited nearly 4 weeks for this to be resolved. Dpd knew nothing about the dor form and stated the consumer should have refunded you by now.

Contacted Matthew who advise he will still not issue my refund even tho it’s now over 28 days consumer right law indicates however that doesn’t seem to apply to this company

All they keep doing is delaying and delaying they have now stated they have had to ask dpd to send another form as the first one got lost funny that.

I have never had an experience like this and such poor customer service. This is not my fault in the slightest but still this company will not resolve and still dragging there heels 4 weeks later. Insisting they need a dor signed which they have had 2 weeks to send to me.

Delay tactics I’m starting to think I will never get my refund. Please stay away from this company I’m sure the items are great but if you ever have problems it is impossible to get your money back please be careful guys especially with Xmas coming up

Ive ordered a few items the quality is so good i had ordered something for my partner and they were out of stock which they let me know but sorted it all out for me with something else in place, thankyou so much i really appreciate it

Ordered some cargo pants from Northern Garms, the service was superb. Any queues I had weee answered within a couple of hours via email.
Would definitely order again.

Great work guys 🙌🏽

Customer service is great!

good service as always, and quality clothing for sure. well worth the money

Quality clothes at a affordable price and a great customer er service will defo be buying from NORTHERN GARMS again highly recommended 👌

Another new clothing company that cheaps out in materials and then is almost impossible to get on the phone or email.

Do yourself a favor and buy from established manufacturers

Edit: company now asking for reference number etc so they can get review deleted. Cowboys

First order with Northern Garms after seeing a FB ad for something I was shopping for.

Had a look at their website and decided to give them a go as the items seemed comfortable and what I was looking for at a reasonable price.

Having just received and tried them on I am happy to say I am very glad I took the chance as they are very comfortable!

Also, I made a small error in my original order and got in touch with them to try and resolve and having emailed late at night I had a response with them proactively sorting what I needed before I was even awake for my days work.

Pretty certain this wont be my last order.

Lovely piece of clothing for the price. Really is as warm and comfy as they look on the ads. Perfect for this time of year. Fit is true to size. I'll definitely be buying another.

Placed an order in error. It was cancelled in minutes after I contacted them immediately. Waited over a week for the refund and was only partially refunded. Contacted them and apparently they don't refund the bank transfer cost.

Awful scamming company, I have watched my boss fight with this company for days getting no where.

They are refusing to refund for his items and also sent DPD round to his house in a aggressive manner.

I have never seen a company act like this before and does not seem legal the way they acting.

Please paying customer avoid this company

Definitely happy with my purchase.. Delivery, was timely...Fit and feel is comfortable, warm being 6'5 and 185 lbs. XL was a great fit in arms and length in overall fit. If you are considering this for a holiday gift maybe DONT HESITATE ! .... A perfect gift for any outdoors man or great just to be cozy and comfortable around the house... Highly recommend 👌🏾

Great customer service
Dealt with my return with perfection
Also good quality cargo
Very impressed!!
Thanks

Don’t usually by from Facebook but really liked look. Got an ice colour hoodie. Most comfortable clothing I ever bought. Never take it off at home. Good fit and v good quality. I will get another in cream.

Cancelled my order because of my previous review. Awful company

Just received my 1st order and am extremely impressed with the quality and customer service from company I had an issue with delivery caused by myself that was quickly and efficiently sorted will definitely be ordering again and would highly recommend

I ordered a Sherpa hoody for my hubby yesterday, paid for express delivery, was delivered today by DPD. Hoody is lovely, looks really nice, fits perfect and is good quality. Will definitely order again

I recently purchased an item which was lost at the courier I contacted Northern garms about this and they have swiftly dealt with the issue and sent a replacement the contact and customer service was absolutely fantastic when dealing with this matter

Very happy with every single order. Perfect fit and very comfortable. Highly recommended.

Don’t offer a refund on discounted or sale items, so you have to basically aim and shoot and hope their size fits , they offer a store credit instead of which is useless as their clothes are tight fitting not regular fit as per description , I ordered their biggest size joggers and couldn’t get past my calves as a moderately muscular guy , so now I’ve just wasted £26 with a store credit which can’t be used as their clothes can’t fit me