Northern Trade Windows レビュー 

I rarely leave online reviews, but our experience with NTW is by far the worst I have experienced with any company. We had two bay windows installed in 2023. The windows have been fine, but everything else has been atrocious.

The workmen smashed the old window in our bedroom while removing it. This embedded hundreds of tiny shards in the carpet, and they left without clearing it up. It cut open my foot when I walked in and sliced my dog's paw. I raised this complaint with NTW (amongst other issues including marked walls and me having to re-caulk the windows) and requested a 5% reduction in price. The managing director was sarcastic and rude, accusing me of extortion and accepting zero responsibility for what happened. He also implied that I had somehow faked images of glass shards in my foot for the sake of a 5% discount - both ridiculous and insulting.

They eventually agreed to the 5% discount but have since refused to give me the guarantee - a breach of their own contract. I have phoned them on more than 15 occasions over the space of 18 months, sent numerous emails and always just been brushed off with 'we'll get back to you', often in a rude manner. They now just ignore my calls completely. Clearly, once they have your money, they don't care at all about their customers.

In summary:
don't assume you will get a guarantee, even if they say you will
don't expect professionalism
Avoid this company - you'll find much better customer service almost anywhere else.

From start to finish a great service. We were recommended Northern Trade by my daughter and fully met our expectations. We were given a check list to complete when they finished the work to make sure they had completed the work to an efficient standard. Very happy with the company

For 6 years i have experienced issues with having to should barge my door in order to properly lock it, for the first 4 years i had numerous visits to adjust the door only to have issues again a few months later.

Recently i have been more adament that the door is not right and despite 2 visits last week adjusting the door the door is now worse than before they came and they just tell me that to door is fine because i can lock it (brushing over the fact i have to yank it or apply additional pressure to lock it).

After care is shocking, because i am not agreeing with them that the door is fine the installations manager who is also a complaints handler is rude and dismissive and has not been interested in looking at my numerous videos showing the issues that i am experiencing.

They need some customer service training and learn to accept that tou cannot please every customer and work with the customer to reaolve issues once and for all not numerous visits making constant adjustments to the door

Northern Trade Windows installed a new bedroom window for my 86 year old Dad (whose bedroom window wouldn't close). From the initial appointment with the salesperson to the visit by the surveyor to the installation of the new window, everyone was very friendly and professional. They were able to fulfil our order quickly which was very important to us. I chose to use Northern Trade Windows as I used them last year for new doors and windows in my own house and I was very happy with the whole experience then. Would highly recommend.

We recently had 7 windows and a door installed and we are very happy with the product, service and the overall experience.
The sales team were easy to deal with and Chris (the sales rep) was so helpful. Josh the fitter was really efficient and tidied up after himself.
If you are looking for a good product for a good price with helpful staff then look no further then Northern Trade

Ordered windows with this company we agreed a price and paid a £5500 deposit after there surveyor came out we got a call saying it would cost an extra £5000 to have the windows fitted so we cancelled the order still waiting for the refund of our deposit which is over two weeks ago when I phoned to see how long it would take for the deposit to be returned the lady in the office was very rude and said that the managing director has to ok all the refunds I wouldn’t recommend using this company

I will not use this company again for my future requirements. It took more than 4 months from placing the order to reach a satisfactory conclusion to my order. Too many issues to list, including a serious safety issue, but overall, very poor communication and multiple failures to attend when stated or eventually to satisfactorily resolve the issues outstanding. Both the Finance company and Citizens Advice bureau upheld my complaint but the company have totally refused to accept any responsibility for their shortcomings. Not even an apology for their poor customer service.

We placed our order for UPVC sliding sash windows on 24/04/25. The representative who called out stated on the day that as the distance from their offices to our home was approximately 50 miles he would not be coming back. We felt somewhat pressured to go ahead and paid £4125 deposit. As we had misgivings about the sales tactics we contacted the office following his visit and was advised that the rep should not have said that and the distance would not have any affect on our order or after sales service. After discussing further between myself and wife we thought this was a red flag we should not ignore so we decided to cancel which was within the 14 days cooling off period.
We cancelled on 6/05/25 and were advised that it would take up to 7 working days for the refund to reach our account.
Numerous calls and e mails were made to the company all to no avail.
With no monies refunded by 22/05/25 we had to raise a dispute with our bank to pursue on our behalf as we were in danger of incurring interest charges on the £4125 debit on our account.
The monies were finally refunded on 17/06/25 a full 6 weeks from our cancellation. We had no communication from the company or apology on the length of time that it had taken, we only realised of the refund when looking at our account.
We would therefore definitely not recommend this company.

Used this company a couple of times in past 2 years. Great service all the way from initial enquiry to actually fitting the windows.

Window fitters did a neat job and tidied up after themselves really well.

Happy to recommend this company

A truly highly skilled team of professional window & door double glazing installation experts . Mark , Matthew & Tyler did a fantastic job on our property . They kept everything totally clean start to finish . I would highly recommend this company & their team of fitters to anyone . Well done guys & a massive Thankyou on a spectacular job .

Ordered 3.6 meter bifolds, manufacturing timescales were accurate , delivery was great , product is great, overall great experience

From NTW's sales people to the Installation department but most of all Josh my installer who had a lot of obstacles to encounter, he couldn't get close to my property to off load my patio doors anf all his equipment due to the entrance to my court having a height restriction, there were other trade vehicles in his way but no problem for Josh, on his own jr had done s thorough high standard installation on my new patio doors, he deserves a bonus.

Ordered 8 windows plus 2 Composite doors, agreed a date for installation however several delays transpired after this agreed date.
A big thanks to Steve Service Manager Finally getting everything sorted also thankyou to all at head office after installation completed, for discussing and offering a goodwill gesture for the inconvenience caused.

Communication
Poor to start with however improved greatly due to Steve's (Service Manager) efforts getting everything back on track.

Installation team
The work was carried out by Lyle and Andrew in a professional manner and very high Quality work they are a credit to their profession.

Product
To put it simply very high Quality.

10/10 in my eyes.
An all round brilliant experience.
The windows and composite door are of a high quality and the installers (Matt I believe) was fantastic.
I will use Northern Trade Windows again for sure.

Fantastic job,fitters Kyle and Andrew worked very hard.
Polite guys and cleaned up at the end
We are well impressed

Really a good job done backdoor window including brick ups to lose the sunshine window and pvc all of it done to a high standard paul the fitter made sure all left tidy

Mark & Matthew fitted my French Doors and back door today and did a fantastic job. They were professional, friendly and very hard working. The quality of the doors is excellent and are good value for money. I would highly recommend Northern Trade Windows to anyone looking for replacement windows or doors.

Efficient and friendly and informative workers. Mark and Matthew were excellent in carrying out the work. Couldn't fault them and were hard working and left us at ease as they did their job. Very pleased with how things went.

Excellent service from start to finish. We have had all our windows changed and the difference is amazing. No pushy salesmen, good communication and we had two great lads, Mark and Matty, doing the fitting. We highly recommend this company.

From the first phone call to Northern Trade Windows, to the final fitting, I cannot fault the service I received from this company.

I love my new front door!