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Nous レビュヌ 441

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TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

As a working parent, life is very busy and researching new providers for things like gas and electric, broadband etc hasn’t been a priority. Nous take all the time consuming work out of your hands to... もっず芋る

5぀星のうち5の評䟡

As soon as I contacted Nous explaining my case and asking for their help and assistance, in minutes they got back to me. Following the instructions were very simple and easy, and once I completed all... もっず芋る

5぀星のうち3の評䟡

Seems like a good idea, however, it offered me a new energy plan which would cost £40 a month more (after uploading my bills so it had the comparison), then suggested I could save on my mobile bill b... もっず芋る

5぀星のうち5の評䟡

A really easy process that gave me several options of how involved I’d like to be in each step. I have done very little and now have bagged great savings thanks to Nous. I have recommended the service... もっず芋る

䌁業情報

圓該䌁業による蚘述

We're helping households get smart and stay vigilant to the cost-of-living crisis.

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4.7

優良

TrustScore 5段階評䟡の4.5

441件のレビュヌ

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5぀星のうち5の評䟡

Mobile Phone Contract

I realised I was paying too much for my mobile phone contract and Nous were able to provide a much cheaper and better option with saving of £160 a year. The process only took a week. Nous kept me informed at all times of the process and how the change was proceeding. Great service would highly recommend using Nous and very happy I am saving money.

2026幎4月22日
自発的なレビュヌ
5぀星のうち5の評䟡

It's been very easy to use

It's been very easy to use, the fact the communication is on WhatsApp is great.
Although it is AI based, there is a good level of human interaction and you can speak with someone whenever you ask. The fact that they do all the switching for you (if you want to switch) is great and means you do actually go through with the switch.

2026幎4月26日
自発的なレビュヌ
5぀星のうち1の評䟡

Apparently they ‘save you money’ so


Apparently they ‘save you money’ so they changed the Tarif to me then having payments for gas and electricity over double what I was paying before. When I questioned it, they wouldn’t change it back, leaving me having to contact my provider to get it sorted as it ‘apparently wasn’t their job’ avoid at all costs!!

2026幎4月11日
自発的なレビュヌ
Nous ロゎ

Nous からの回答

Hi Rachel, thanks for sharing your experience, and we’re sorry it wasn’t what you expected. When you signed up to Nous you told us the size of your property, which we used to create an energy savings proposal based on the average usage. It sounds like this estimate was higher than your actual usage - but as you accepted the proposal and asked us to proceed with the switch before contacting us or uploading a bill, the tariff change was registered.

As we've mentioned, unfortunately we're not able to contact your provider and amend the payment amount on your behalf as they'll need to speak to the account holder. If you have any further questions, we’re happy to help.

5぀星のうち3の評䟡

I really like the simplicity of the app


I really like the simplicity of the app and the way it uses AI to try to find the best deals. Unfortunately it didn’t find the best deal for me and ended up selecting a provider that would cost me more. So I had to cancel and go back to handling this type of thing myself in person.
But I think with a little more AI investment this could be an amazing tool to help this worth busy lives find the best contracts for utilities etc.

Great idea Nous just a little more work needed.

2026幎4月1日
自発的なレビュヌ
Nous ロゎ

Nous からの回答

Hi Julia, thank you for sharing your experience - as a new company this is really useful in order to help us improve.

It sounds like the estimate of your energy usage that the savings proposal was based on was higher than your actual usage - but as we didn’t hear from you about the costs looking too high, we didn't have a chance to adjust it. The unit rates were lower on the tariff we switched you to, so it would have been a saving overall once your Direct Debit was set to the right amount. We always provide the full details of any potential switches via email and WhatsApp in advance, so you have time to review them.

 If you have any further questions, we’re more than happy to help.

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