Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... もっと見る
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April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... もっと見る
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I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... もっと見る
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At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... もっと見る
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企業情報
Novita Diamonds について
当該企業による記述
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
当該企業による記述
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
連絡先
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, オーストラリア
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4.9
優良
2517件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Exactly what I ordered and wanted
I loved having the choice to choose my design and stone. The online process was very easy to follow and my ring arrived by courier on the date that I requested it. I will definitely purchase again from Novita Diamonds as well as recommend them to all my friends :)
2025年1月6日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely review! 💖 We're thrilled that you enjoyed designing your own ring and found the online process smooth and easy. 💍✨ It’s fantastic to hear that your ring arrived right on time! We truly appreciate your support and recommendations—can’t wait to help you find your next sparkling piece! ✨🚀
Bought my first diamond from Novita in…
Bought my first diamond from Novita in the Brisbane office - great experience and friendly, helpful advice. Very happy to recommend Novita!
2024年3月27日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your wonderful review! 🇦🇺✨ We're so glad you had a great experience at our Brisbane office and found our team’s advice helpful. 💎😊 Enjoy your first diamond, and we truly appreciate your recommendation—hope to see you again for your next sparkling piece! 💍🎉
Great company
Great company to collaborate with to make all concepts and ideas come to life. Easy to communicate with during all points of the design process.
2025年2月10日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your fantastic review! 😊✨ We love bringing unique concepts to life and making the design process smooth and enjoyable. 💍💡 It was a pleasure collaborating with you, and we appreciate your kind words—can’t wait to create more stunning pieces together! 💎🎉
Novita Diamonds からの回答
Wow, thank you for your kind words! ✨💖 We're thrilled to hear you found everything perfect—from the quality to the presentation. 💍😍 Knowing you're beyond delighted makes our day! Enjoy your beautiful piece, and we hope to see you again soon! 💎🎉
Repeat customer, London :p
Made a last minute appointment with Laura to view tennis bracelets and solitaire necklaces. My third visit to the showroom and both Laura and Yen were an absolute pleasure to chat with, very knowledgeable and never pushy at selling their products. I thoroughly enjoy our appointments, and thankful for Laura's patience and honesty. Yen was also super helpful on my first visit where she went above and beyond in finding a setting in Hatton Gardens to set my beautiful princess cut diamond studs before I left the country. Thank you ladies, pleasure as always!! See you in a few months :) Michelle B
2025年2月1日
自発的なレビュー
Novita Diamonds からの回答
Absolutely, Michelle! 🎉 Thanks a bunch for swinging by! 🎾 Laura and Yen are like our jewellery superheroes, always there to save the sparkle! 💎✨ We'll be counting down the days until your next visit. See you soon and keep shining! 😊
Exceptional Customer Service
Exceptional customer experience and I love my diamond stud earrings. My partner booked an appointment with Sanya for the two of us in the Sydney showroom and it made V-Day weekend memorable. We promise to be back.
2025年2月15日
自発的なレビュー
Novita Diamonds からの回答
We're thrilled to hear you had an unforgettable V-Day weekend with Sanya in our Sydney showroom! 💎❤️ Your diamond studs must be shining just as brightly as your experience. Can't wait to welcome you both back soon! ✨😊
Stunning Novita Diamonds
Novita Diamonds exceeded my expectations! Their lab-grown diamonds are stunning —brilliant, ethical, and affordable. The team was incredibly helpful, making the entire process seamless and enjoyable. My ring is perfect, and I couldn’t be happier! Highly recommend for anyone looking for quality and exceptional service. 💍✨
2024年6月17日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your glowing review! 💎✨ We're overjoyed that your experience with Novita Diamonds exceeded expectations. Your ring is absolutely stunning, and we're so glad we could make the process seamless and enjoyable for you! Enjoy your perfect sparkle, and we’d love to see you again in the future! 💍😊
Customer service top notch
Customer service top notch, had the best experience every single time I went in. My now fiancé and I have been going to Novita for a few years for birthday gifts and now I have added another stunning ring to my collection. The process was made easy and stress free. Went in my partner to pick out styles and stones I like and I am so pleased with the ring. Will be going back for bands very soon.
2024年10月25日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your kind words and for trusting us over the years! 💎✨ It’s been a joy helping you and your fiancé find the perfect pieces—what a beautiful journey from birthday gifts to your stunning engagement ring! 💍 We can’t wait to help you pick out your wedding bands soon. See you both again soon! 😊
Exzellenter Service!
Meine Erfahrung mit Novita Diamonds war durchweg positiv! Die schnelle Erreichbarkeit und die reibungslose Abwicklung des massgefertigten Verlobungsrings für meine Frau haben mich beeindruckt. Der gesamte Prozess verlief professionell, zuverlässig und termingerecht. Der Ring ist wunderschön geworden und entspricht genau unseren Vorstellungen. Ein exzellenter Service, den ich uneingeschränkt weiterempfehlen kann – klare 5 Sterne!
2024年2月15日
自発的なレビュー
Novita Diamonds からの回答
Herzlichen Dank für Ihr fantastisches Feedback! 💎✨ Es freut uns sehr, dass Sie mit dem maßgefertigten Verlobungsring und unserem Service rundum zufrieden sind. Wir legen großen Wert auf eine professionelle und zuverlässige Abwicklung – umso schöner zu hören, dass alles Ihren Vorstellungen entsprochen hat! Viel Freude mit dem wunderschönen Ring, und wir freuen uns darauf, Sie wieder bei Novita Diamonds begrüßen zu dürfen. ⭐⭐⭐⭐⭐😊
Anderer Anbieter deutlich schlechter
Mein 1. Schmuckkauf im Internet verlief absolut reibungslos über Novita Diamonds. Leider habe ich aufgrund der etwas größeren Auswahl inzwischen bei einem anderen Anbieter gekauft und mußte feststellen, dass Novita eindeutig die bessere Anlaufstelle gewesen ist... Sollte ich wieder ein Schmuckstück kaufen wollen, dann gerne wieder über Novita.
2024年9月16日
自発的なレビュー
Novita Diamonds からの回答
Vielen Dank für Ihr ehrliches Feedback! 😊 Es freut uns, dass Ihr erster Schmuckkauf bei Novita Diamonds reibungslos verlaufen ist. Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen – wir sind jederzeit für Sie da, um Ihr perfektes Schmuckstück zu finden! 💎✨
Novita Diamonds からの回答
Wow, that’s the ultimate compliment! 🌍💎 Thank you so much! We’re thrilled to have been a part of your journey and can’t wait to welcome you back for more sparkling moments! ✨😊
Sehr gute und individuelle Beratung
Sehr gute und individuelle Beratung. Novita Diamonds gibt mir die Möglichkeit, ein Schmuckstück ganz nach meinen Vorstellungen zu kreieren, und das Preis-Leistungs-Verhältnis ist einfach unschlagbar. Wo bekommt man sonst schon einen bezahlbaren pinkfarbenen Diamanten....
2024年8月23日
自発的なレビュー
Novita Diamonds からの回答
Vielen Dank für Ihr wunderbares Feedback! 💎✨ Es freut uns sehr, dass Sie unsere individuelle Beratung und die Möglichkeit zur persönlichen Schmuckgestaltung schätzen. Ein bezahlbarer pinkfarbener Diamant ist wirklich etwas Besonderes! 💖 Wir freuen uns darauf, Sie bald wieder bei Novita Diamonds begrüßen zu dürfen. 😊
Novita diamond engagement ring
My partner proposed to me with a novita diamond engagement ring. It was shiny and beautiful and presented in a box with a light in it to highlight its brilliance :) I needed it resized. Lucky they thought of everything and included an attachment to the ring incase so I could wear it before taking it in for resizing. Once I booked for it to be resized I was able to get an appointment the same week :)
2024年12月25日
自発的なレビュー
Novita Diamonds からの回答
That sounds like such a ✨ dazzling ✨ proposal! 💍💖 I love that Novita Diamonds thought of everything—from the gorgeous light-up box to the handy attachment so you could wear your ring right away! 😍 And how awesome that you got a resizing appointment so quickly! 🎉 Hope you’re loving your perfectly fitted sparkler! ✨😊
Pleasant experience above my expectation
Laura is very professional and helpful throughout the process. I was half expecting being push for a quick sale before I walked through the door, but instead she guided me through the process and provided solid advice. Would recommend.
2025年2月8日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your kind words! 😊 We're so glad to hear that Laura provided a professional and helpful experience without any pressure. 💎 She truly values making the process smooth and enjoyable! If you ever need anything else, we’re here to help. ✨
Novita is everything you could ever want and need in a jeweler
Novita!!! Where do we start. You provided nothing short of exceptional customer service from the beginning. The website allowed us to customise our perfect ring and was so easy to use. The price was highly competitive and the quality was unmatched. The pick up process was seamless and the staff were so kind and accommodating, providing recommendations about how to keep my rings clean and safe.
So impressed with this business, I will never shop anywhere else.
2025年1月8日
自発的なレビュー
Novita Diamonds からの回答
Wow! 🤩 Thank you for your amazing review! 💎 We're thrilled to hear that you had such a seamless and exceptional experience with Novita—from customizing your perfect ring to the smooth pickup process. ✨ Our team loves helping customers find their dream pieces and ensuring they stay sparkling for years to come! 💍 We truly appreciate your support and can’t wait to welcome you back in the future. 😊💕
Fantastic Experience – Beautiful, One-of-a-Kind Engagement Ring!
I had a great experience with Novita Diamonds in Manchester when I bought my partner’s engagement ring back in 2023. I designed it online, picking out all the details to make it one of a kind, and the whole process was really easy. When I went to the store, the staff were super polite and helpful, making sure everything was just right before I finalized the purchase. The ring turned out beautifully, and I love that I could create something unique while also making an ethical choice with a lab-grown diamond. Now, with our wedding coming up this October, I couldn’t be happier with my decision. Would definitely recommend Novita Diamonds to anyone looking for a special, stress-free experience!
2024年2月8日
自発的なレビュー
Novita Diamonds からの回答
Thank you for sharing your wonderful experience! 💍✨ We love hearing how easy and enjoyable the process was for you, from designing your one-of-a-kind ring online to the warm and helpful service in our Manchester store. 💖 Knowing that your ring is both beautiful and ethically sourced makes it even more special! Wishing you all the best for your upcoming wedding in October—what an exciting time! 🎉💐 Congratulations, and thank you for recommending Novita Diamonds! 😊
Novita Diamonds
Thoroughly recommend Novita Diamonds for craftsmanship, efficiency, and excellent personalised customer service. Beautiful gems and jewellery, and a great experience.
2025年2月8日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your kind words and recommendation! 💎✨ We're so glad you had a great experience and appreciated our craftsmanship, efficiency, and personalized service. Enjoy your beautiful jewellery, and we hope to see you again in the future! 😊💍
Novita Diamonds からの回答
Thank you! 😊✨ We're so happy you had a wonderful experience! If you ever need anything, we’re here to help. Enjoy your beautiful jewellery! 💍💖
Beautiful engagement ring!
I had my engagement ring with Novits, the staff was very friendly and helpful to find the right one for me, very patient as it takes me time to decide which one to choose! The quality of the ring is great, strongly recommended!!
2024年12月20日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your lovely review! 💍✨ We’re so glad our team could help you find the perfect engagement ring and provide a patient, friendly experience along the way. Your kind words mean a lot! Enjoy your beautiful ring, and congratulations! 💖😊
Novita Diamonds からの回答
Thank you for your feedback! 😊✨ We’re glad you had a great experience with our follow-up and speedy delivery! Enjoy your jewellery, and let us know if we can assist you in the future. 💍💖
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