You cancelled my order with no explanation, cleared my payment and then made me wait for my refund. All the time with no correspondence or replies to my communications.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Disappointed that I ordered before midday on the Tuesday and paid extra for 48 hour delivery but didn’t arrive until early Friday afternoon. Also no email notification that my order had been dispatche... もっと見る
The Irish turf was well packaged, and arrived on time. The turf is good quality and gives off that wonderful aroma as it burns. Anyone who wants to experience that aroma from their open fire to remind... もっと見る
I had a request for an odd sized bolt for an exercise bike I purchased and I was unable to find it anywhere so I GOOGLED and there was Nuts 'n Bolts offering the exact item. They arrived before they... もっと見る
企業情報
当該企業による記述
Here at NUTS 'N' BOLTS We focus on supplying high quality fasteners and fixings and In particular our very popular nut and bolt assortments. We supply a large range of fasteners and fixings to both private and business clients based throughout the UK, Northern Ireland, Republic of Ireland and Europe. Trading mostly online and operating on a cash and carry model we are able to offer shockingly Low prices for high quality fasteners, fixings, workshop supplies and other engineering and automotive components. We keep a good stock of common products in house however with great relationships with major contacts in the Fastener industry we are able to source thousands of different types of fasteners usually the next working day or within a couple of days. Working alongside a major UK based manufacturer we are able to source specialist custom manufactured fasteners on request. If you require any fasteners and fixings please get in touch with us today for a free no obligation quotation. We are able to take card payments over the phone or via paypal.
連絡先
Unit 32 Cookstown Enterprise Centre, BT809LU, Cookstown, 英国
- 028 8621 1012
- hello@nutsnbolts.uk
- nutsnboltsuk.net
3.9
ほぼ満足
129件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
2023年6月18日
thought i was ordering nuts and i got…
thought i was ordering nuts and i got an empty container. Website very misleading
2023年5月29日
i have not received my item
i have not received my item, they said another one was on the way but no tracking and no item.
2023年3月27日
Extremely prompt service and perfect…
Extremely prompt service and perfect item, highly recommend!
2023年4月13日
自発的なレビュー
Don't use this company…
Two days after I had purchased this product I was sent a message asking for a extra £10 to cover postage even although I had sent a message two days previous asking if there was a postage charge.
When I completed the purchase I was asked for my postcode which showed no charge.
It then took a further 5 days to get a refund as they ignored my messages.
Very poor service.
2023年3月26日
NUTS 'N' BOLTS LTD からの回答
Dear Stuart,
We're sorry to hear that you had a negative experience with our company. We apologize for any confusion or inconvenience caused by the unexpected request for an additional £10 to cover postage. We understand that this was frustrating for you, especially after you had already inquired about potential postage charges.
We take full responsibility for any miscommunication or lack of transparency on our part, and we would like to make things right. Please rest assured that we will be reviewing our processes to ensure that this doesn't happen again in the future.
We do delivery across the hole of England, Scotland, Wales, Northern Ireland and Republic of Ireland with no surcharges however offshore areas such as Guernsey, we do have to request additional postage on lower value, and heavy bulky shipments to help us cover the costs as our couriers surcharge us heavily for this.
Regarding the delay in receiving your refund, we understand how frustrating this can be, and we apologize for any further inconvenience caused. Unfortunately our payment processor can take up to 5 working days to process the money back to your account.
We appreciate your feedback and your willingness to bring this issue to our attention. We take customer satisfaction seriously, and we will do our best to ensure that your concerns are addressed.
If there is anything else we can do to help, please do not hesitate to contact us.
Best regards,
Catherine
Fast turn around and good prices.
2023年2月17日
NUTS 'N' BOLTS LTD からの回答
Dear Luke,
Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a good experience with our company and that you were satisfied with our fast turn around time and competitive pricing.
At NUTS N BOLTS®, we are committed to providing our customers with high-quality fasteners, fixings and associated DIY & Trade products and services at reasonable prices. We are delighted to hear that we were able to meet your expectations in this regard.
We appreciate your business and we look forward to serving you again in the future. If there is anything else we can do to help, please do not hesitate to contact us.
Thank you again for your review and your support.
Best regards,
NUTS N BOLTS TEAM
NUTS 'N' BOLTS LTD からの回答
Dear Caroline,
We are sorry to hear that you did not receive your order and that you have not received a response to your emails. We understand that this must be frustrating for you, and we apologize for any inconvenience caused.
We take our customers' satisfaction seriously, and we would like to investigate what has happened and resolve this issue as soon as possible. Please provide us with your order details, such as the order number, so we can locate your order and track its delivery status.
Alternatively, please contact us by phone or live chat so we can assist you in real-time and resolve any issues you may be experiencing. We want to ensure that you are completely satisfied with your experience with NUTS N BOLTS, and we are committed to resolving this issue for you.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Best regards,
Catherine
NUTS 'N' BOLTS LTD からの回答
Hi Killian,
Thank you for taking the time to leave us a positive review on Trustpilot! We are delighted to hear that you were satisfied with your order and that it arrived on time and met your expectations.
Thank you for choosing NUTS N BOLTS for your purchase. We appreciate your business, and we look forward to serving you again in the future.
If there is anything else we can do to assist you, please do not hesitate to contact us.
Thank you again for your positive review.
Best regards,
Catherine
Put in a order on 18th of January now…
Put in a order on 18th of January now the26th order has not arrived
2023年1月18日
NUTS 'N' BOLTS LTD からの回答
Dear Colin,
We would like to thank you for your patience and understanding while we worked to resolve the issue with your order. We are happy to hear that the matter has been resolved, and your order has been delivered to you.
If you have any further questions or concerns, please do not hesitate to contact us. We value your business and are always here to assist you.
Thank you again for choosing NUTS N BOLTS, and we hope to have the opportunity to serve you again in the future.
Best regards,
Catherine
NUTS 'N' BOLTS LTD からの回答
Hi Alex,
We are absolutely delighted to hear that you had a positive experience with us and found our peat delivery to be prompt and our prices to be good value! Thank you so much for sharing your thoughts with us and for choosing NUTS N BOLTS for your purchase.
Our team is committed to providing our customers with the highest level of service and quality products, so we are thrilled that we were able to meet your expectations. Your satisfaction is our top priority, and we are honored to have earned your trust and loyalty.
We are always here to assist you with any questions or concerns you may have, so please don't hesitate to reach out to us if you need anything. Thank you again for taking the time to leave us a positive review, and we look forward to serving you again soon!
Best regards,
Catherine
NUTS 'N' BOLTS LTD からの回答
Dear Brian,
Wow! Thank you so much for taking the time to leave us a fantastic review on Trustpilot! We are thrilled to hear that your experience with NUTS N BOLTS was nothing short of amazing!
We pride ourselves on delivering exceptional customer service and quality products, so it's wonderful to know that you found our delivery to be prompt and our prices to be good value.
We are grateful for your trust in us and your decision to choose NUTS N BOLTS for your purchase. We look forward to continuing to exceed your expectations in the future.
If you ever have any questions or concerns, please do not hesitate to reach out to us. Our team is always here to provide you with the best possible assistance.
Once again, thank you so much for your glowing review. It truly means the world to us.
Warm regards,
Catherine
Order perfect and arrived much faster…
Order perfect and arrived much faster than I thought.
2023年1月9日
NUTS 'N' BOLTS LTD からの回答
Hey there!
Thanks for taking the time to leave us such an awesome review! We're thrilled to hear that your order was perfect and arrived much faster than you anticipated.
At NUTS N BOLTS, we pride ourselves on our speedy delivery and top-notch products, so we're delighted to have met your expectations. We hope you'll continue to rely on us for all your future purchases.
If you ever need anything or have any questions, don't hesitate to reach out to us. We're always happy to help.
Thanks again for your business and for leaving such a great review. Have a fantastic day!
Best regards,
Catherine
Efficient delivery
Efficient delivery. Very considerately left under a cover as it was raining. Very pleased.--
2022年11月10日
Great range of parts and quick delivery.
2022年10月24日
No Understanding Of Customer Service
It seems if everything is ok with your order, as many people have testified here, then this is a great company to order from. However, it’s when there’s an issue with your order that things go awry, certainly that was my experience. Their website doesn’t have a live inventory, so the customer has no idea if the items they are ordering are in stock - in my case, one was, one wasn’t. Rather than notify the customer of this, they prefer to leave you in the dark. I emailed after seven days, having not even received an order confirmation. This email was initially ignored, eventually receiving a reply some sixteen days later, by which point I’d spoken to them on the telephone. Almost three weeks after that email - and some six weeks since the initial order I received my item.
A lengthy process and one that I won’t be repeating.
They’ve a lot to learn with regards to customer service, which should come in to its own as soon as a problem is identified.
2022年11月1日
自発的なレビュー
12 & 10 couplers to 8
They were what I needed and were speedily deliverd and have been used to satisfaction.
They were a bit pricey though. 5 time what I expected comared to couplers.
2022年10月10日
3 weeks and still waiting on my order…
3 weeks and still waiting on my order that should have been delivered in 3-5 days, I cannot get any response to my emails, I'm wondering are they even a legit store now, I should have researched before buying from them.
2022年9月22日
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