Absolutely amazing service , definitely 5 stars! I ordered a personalised wooden bookmark as a gift and I couldn’t be happier with it. The service was exceptional from start to finish. I even recei... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Product: as advertised. Delivery date indicated when order placed: Totally wrong. Communication about order status / delivery date: None. Response to emails / web chat: None.
企業が回答しました
Thank you for your response Steve . The oak tree did arrive , beautifully packaged and craftsmanship looks amazing . Not assembled it yet though . Sorry you’ve been through such a difficult time .... もっと見る
企業が回答しました
Ordered 6 April. Still waiting. No communication. After no response, raised a PayPal dispute 16 July. Within an hour of that got Tracking notification. Will update once it arrives. DPD don’t actu... もっと見る
企業が回答しました
企業情報
当該企業による記述
We offer the customer beautiful, practical, handmade products for the home and garden. We will always strive to provide the best possible service, quality and value. The Natural Wood Company is a small workshop in the heart of the Cambridgeshire countryside that specialises in creating beautiful wooden gifts for the home and garden.
連絡先
Rose Cottage, Cambridgshire., PE14 9LR, Wisbech, 英国
- 07957602929
- steve@nwco.co.uk
- nwco.co.uk
3.3
まあまあ
278件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91％に回答しています
通常1カ月以上経ってから回答
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Beautiful piece of workmanship
Beautiful piece of workmanship. Big enough to stop our French door swinging further open or slamming shut.
One star deleted as delayed delivery
2024年4月10日
Great quality and communication
I ordered the tea, coffee and sugar set and a personalised jar. They were packaged really well so all the glass jars were secure and all the packaging was recyclable cardboard. My items were posted really quickly by courier and was with me sooner than I expected (I think I ordered them late on the Monday and they were delivered on Wednesday). Also the communication about posting was excellent. The jar themselves look and are finished beautifully. A real quality product. I will be back for more in the future!
2024年4月1日
自発的なレビュー
Absolutely amazing product it looks…
Absolutely amazing product it looks awesome plus great postage and packaging
2024年4月2日
自発的なレビュー
Tea, coffee, sugar jars
Ordered the small Tea, Coffee & sugar jars. They are lovely, well made and look great in my new kitchen. The size is just perfect and they stack on top of each other if that’s how you want to store them. Fast delivery and very well packaged so no chance of breaking. Highly recommend if you’re looking for a touch of class in your kitchen.
2024年3月8日
The Natural Wood Company uk ltd からの回答
Hi Sue - thank you for your glowing review, so pleased you like your new lids. Steve
Great quality solid carving board
Great quality solid carving board. Delivery took a while but product top notch.
2024年3月1日
Customer service and craftsmanship great.
I contacted the company and got an immediate response. They happily accommodated my requests. When arrived quickly and very well packaged. The craftsmanship and quality is grea. I was very happy and have since ordered more.
2024年3月13日
The Natural Wood Company uk ltd からの回答
Hi Glen - thank you for your review, we do enjoy a challenge, so please you like your new jars. Steve
Just perfect
The ordering process was efficient and easy. The item arrived within a few days. It is an engraved wooden heart for an anniversary present. It is beautiful and different and very reasonably priced. I am extremely happy with my purchase and will use this company again.
2024年2月8日
Lovely gift
Delivery was so quick and the bookmark is lovely. It is a gift, The recipient loved it.
Thank you
2024年2月8日
Lovely gifts
The oak bookmarks were delivered quickly and they were lovely. Are for 80th birthdays....apparently oak represents age and wisdom.
2024年2月2日
Delivery
The dispatch was excellent but I find using DHL frustrating. It had to be signed for, there’s no timescales given for delivery and I missed the delivery. DHL say they will try to deliver again the next day but still waiting. I appreciate it’s not your fault but I just dread any deliveries from DHL for this reason…
2024年2月9日
Great product great service.
2024年1月30日
Responsiveness was amazing
Responsiveness was amazing even during out of normal working hours. We selected personalisation and went with what was offered - better than we had thought ourselves. Delivery was fine and packaging was excellent. We are delighted with our purchase.
2024年1月22日
Large door stops
Big thanks to Steve for making the lovely Door stops to celebrate 65 years of my company they are beyond lovely. So well made and exactly what we asked for.Great communication and delivered exactly on time as he promised.
Would highly recommended this company.
2024年1月23日
Quality product, 1st class service
We bought a few products over Christmas as presents and were delighted both with the quality of the items and the overall customer service. We shall definitely use the company again.
2024年1月18日
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