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nz.canterbury.com レビュヌ 436

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TrustScore 5段階評䟡の4.5

4.3

ラグビヌ甚品店
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5぀星のうち4の評䟡

Although I cancelled order (because thought ordered wrong size, didn't realise UK sizing not US), boots were still dispatched and credit card debited. However, boots fantastic. Son thrilled. Bought on... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The quality is what draws me to this very good company fast delivery is always a bonus. Your purchase is well made stylish and going to last.

5぀星のうち5の評䟡

Our purchase arrived very quicky and as usual we are very happy with the shorts and socks from Canterbury

5぀星のうち5の評䟡

The item was sent back due to wanting a bigger size. I used the return label they gave me and now its disappeared into thin air and Canterbury wont do anything about it. So I am down two pairs of shor... もっず芋る

䌁業が回答したした

䌁業情報

  1. ラグビヌ甚品店
  2. アクティブりェア店
  3. 衣料品店
  4. アりトドア衣料・甚品店

nz.canterbury.com に぀いお

圓該䌁業による蚘述

Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.

The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.

The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

436件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

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5぀星のうち1の評䟡

I've ordered 2 items

I've ordered 2 items. Gave me a late notice that one of the items is not available and they already send the other item. I've messaged them that i'll cancel the whole order but never heard from them.

2026幎4月4日
nz.canterbury.com ロゎ

nz.canterbury.com からの回答

Hello John,

We appreciate your feedback and apologize that one item was unavailable, and your cancellation request wasn't addressed. We'll review what happened to prevent this in the future.

A message has been sent to your account.

Kind regards,
Liam

5぀星のうち5の評䟡

You cancelled my order

Cheers shag

2026幎4月5日
nz.canterbury.com ロゎ

nz.canterbury.com からの回答

Hi,

I am sorry to hear your order was recently cancelled.

I do want to assist and get this issue resolved and I am confident I can.

Please can you check your email to view the message I have just sent you?

Kind Regards,

Stephen

5぀星のうち1の評䟡

Absolutely useless...

Absolutely useless.... shame they make decent gear, but can't pick and dispatch goods. Ordered some pants and a shirt with paid express delivery.... heard nothing for 3 days and when I contacted them, was advised "warehouse issues".

Back and forth with no answers, only that items will be dispatched in 2-3 days (so much for express delivery).... 20 minutes later, I get an email saying "items not in stock despite when being ordered the stated "in stock", refund issued but will take also 3-5 days to process".

Absolutely useless, robotic generic answers, zero customer service and now back to square one before the order was placed. Second time this has happened with same automated unhelpful answers.

Love the gear, but buy directly from other suppliers and do other go direct through the website..... if I could give negative stars, I would.

2026幎4月15日
自発的なレビュヌ
nz.canterbury.com ロゎ

nz.canterbury.com からの回答

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,
Liam

5぀星のうち5の評䟡

Fast delivery

Fast delivery, clear communication. Quality product

2026幎3月31日
nz.canterbury.com ロゎ

nz.canterbury.com からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

5぀星のうち1の評䟡

Not very fast to sent order

Not very fast to sent order. Only part of order. I did get a refund.

2026幎3月31日
nz.canterbury.com ロゎ

nz.canterbury.com からの回答

Hello Kelvin,

We regret that your order was delayed and incomplete. We appreciate your feedback and will review our processes to improve our service.

A message has been sent to your account.

Kind regards,
Liam

5぀星のうち1の評䟡

Poor customer experience

Really not worth buying direct from Canterbury in New Zealand (bizarrely).

Problems:
1) Billing is from the UK, so my NZ credit card provider charges extra.
2) Returns are at own cost for postage.
3) Delivery cost is not covered by return process, so also at own cost for returns.

If you want these things, buy them from Farmers, at least you get some customer service there. Buying online from Canterbury was a horrible deal that I won't be repeating.

2026幎3月28日
nz.canterbury.com ロゎ

nz.canterbury.com からの回答

Hello MattH,

We appreciate your feedback and are sorry to hear about the issues with billing, returns, and delivery costs. We acknowledge your frustration with the extra charges and the return process. We'll review these points to improve our service. Thank you for bringing this to our attention.

A message has been sent to your account.

Kind regards,
Liam

5぀星のうち5の評䟡

Quick delivery

Quick delivery, everything I ordered was perfect and kids were stoked

2026幎3月24日
nz.canterbury.com ロゎ

nz.canterbury.com からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

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