Po.st レビュー 

Get the CEO to make a call for support. Then he might decide to do something after he has read the one star reviews.
Perhaps the board should do the same and then remove the CEO

Spoke to o2 customer services about the fact they breached my data and I have a lot of other peoples they have sent and they told me you will be called back in an hour 2 days later nothing.

Obudsman and also putting the leaked data on Facebook. Deal with that o2

The worst telephone customer service I’ve ever come across. I’m on a pay-as-you-go account and am being plagued with marketing texts with no way to stop them.

i got sim card with virgin media broadband and few days before i upgrade sim only to iPhone and they cancel my sim card with no explanation or any excuse my number was 7 years old and used for my banks and work place now i am unable to receive OTP code and stop for wok , keep calling every day no customer support no excise , totally rubbish

O2 Worst Customer Service possible

Short version.
1) - Account hacked, backup email changed, £92 charges applied that day, phone blocked due to fraud, however only found out after ringing O2. Fraud case opened and apparently closed that day.
2) - Next day further £56 charged, called O2 to see how possible, 2nd fraud case opened and apparently they "Forgot" to block Esim first time
3) - Fraud case concluded, letter stating money will not be taken upon bill time
4) - £147.92 taken in addition to airtime on billing date
5) - O2 informed and apparently same day refund issued
6) - Told 9 working days and 3 phone calls after the refund was completed and closed, yet not in my bank
7) chat Bot and then Agent Agent useless....phone support persists in repeating its been paid and offered to "Resend" the text with the message that is has been refunded, in itself infuriating as words wont make any fund appear in my account....surprise surprise opened another case.

Needless to say I will be moving all three of contracts away after this is resolved.

This is the worst company to deal with I have been waiting for a new sim and router for a week now Tried phoning and couldn’t understand a word they were saying after a 40 Minute , That says it all that there are so many people phoning them I want to cancel my account so when I went into Tottenham Court Road they phoned then Th O2 I think Thailand I explained I had not reviewed my router or sim And I wanted to cancel my Account they hung up on me I’m afraid I’ll have to go to court They really just want you’re be money And give no service whatsoever Richard Cranston should hang his head in shame

I’ve had one of the worst customer service experiences with O2. I called for support and was connected to someone who claimed to be a manager but clearly wasn’t. The so-called “advisor” tried to pressure me into giving my card details over the phone, which immediately felt suspicious and unprofessional. The advisor sound out to be from an Indian background who pretended a mike and his manager pretending to be a luke putting on a British accent. Im glad i moved to giffgaff.

When I refused, the person became rude and dismissive. It’s disgraceful that a trusted company like O2 allows calls like this to happen – it came across more like a scam attempt than genuine support.

I expect much better security and accountability from O2. Customers should never be asked to hand over sensitive information like payment details in such a shady manner. This has completely destroyed my trust in their customer service.

I used to use o2 in the past, as their service was generally decent and o2 priority was good. Over the last few years i moved to Vodafone as their rewards and services are far superior. O2 have really gone downhill, i will explain what i faced.

I have recently gone to another Vodafone contract through a third party, and because Vodafone couldn't match the offer by upgrading, it meant that i would have to transfer my number away from Voda to o2, to then bring the number back to my new Voda contract.

I spoke to a member at an o2 store and they said this can be done. I then asked for a payg sim card. I was then told i would need to top up £10 in order to activate the sim card, or i can contact customer service via phone and top up only £5. Why do the amounts vary?

As i had only planned to use this payg temporarily i thought id rather spend £5 to do this. I got the sim card from tesco for £1 and then called o2. The customer service member told me this was not true and that i can actually just activate the number without topping up - which he did. Why was I given incorrect info from the store regarding topping up?
The customer service member was very helpful and activated my sim and we scheduled my voda number to transfer to o2 on wed 17th Sept.

On wed my service was down the whole day, i expected the network to be down for a few hours which is normal. By 11pm the service was still down and attempting to contact any live chat or phone was not possible as apparently no-one was available to help.

Today i called using my friends mobile number. After 2 hours and being on the phone to 5 different people there was no solution. The first person told me the number had transferred but the sim card needs topping up which is why im not getting service. I told her i do not believe this is the reason because before the scheduled transfer date, the service was working fine despite me still having a balance of zero. I asked her to test her theory by topping up £1 to see if it worked. She did this and I was proven right, to which she then put the phone down on me as she couldn't help any further.

The second person was more helpful and tried troubleshooting and told me to restart my phone - which i had done multiple times. Still no luck. At this point i had been on the phone almost two hours. I was then disconnected from this person. Staff 3 and 4 were just sending me to the pay monthly team - despite me being a payg member which i clearly stated and they could see from my number.

After over 2 hours, i was completely appalled to see how such a minor issue - a service not working after a PAC transfer, still had no resolution and has left me serviceless. I am now trying to just get a PAC code and move away from o2 as quickly as i can. But the issue is i cant receive any calls or texts to receive the PAC because of this problem! I have been without service for 2 days now.

Terrible company and service, do not use o2! They've gone down so much over the years.

Price goes up service gets reduced mobile data speed 4g if lucky otherwise 3g or E most of the time choose another network can’t be as bad as this one

Shame on O2, you guys should stop providing third class network. No signals on Motorways not even down the streets. Shame on you again

Total shambles ,i rang 02 and said thought my sim was acting up ,spoke with a agent and said he would fill form in ,next day sim not working and cut off ,never said this would be the case ,65 yr old no phone working ,left it 9 days rang them again asking why did you cut sim off ,spoke with customer services logged a complaint got a email saying they had tried to contact me ,total lies ,no missed calls ,no text messages ,had to but another payg sim ,while my phone was cut off ,and wil; be seeking compensation from them ,total shambles

I was a lifelong customer and held the same number my entire life until one day it stopped working. Turns out o2 had given my number that I was paying for to someone else and I had to use a different number. This majorly disrupted my finances, personal life, accessing my emails/utilities etc. their complaints process has only added to my stress, not contacting me back and sending generic emails. I will never go back.

Is it worth even writing a review, going by all the others they could not careless. 1.3 Guys have you no shame,
Service is beyond a joke and outright disgrave

O2 and virgin is the most rubbish and low life network ever!! I am dying to come out from these to joined rubbish network!!! Stuck with them but soon will come out once they refund the money they took from me for no reason they charged ! Their business nearly fail thats why they joined each other! I am hoping to see them die one day as they eat poor customers money for no reason and when you talk with their staff they lie to you but they do sth else on behalf of your account! They trained to take money from customers as much as they can and its ok to lie to them as customers can only come out but cannot claim their money! The rejected my claim! Shame on you o2!!! I spent 2 days chatting with them but got nothing than wasted my time!! Other networks used to be helpful at least they could refund the useless extra charge! Not anymore!!! When you call they put you on a machine talking you never speak with a human as they dont want to refund you!

After standing in a queue for 1 hour and 15 minutes, (multiple other people queueing walked out!) I asked if the staff member would transfer everything from my old phone onto my new one. I was told it would take an hour at least and they were too busy to do it!!!! I have been an o2 customer for many years, I’m absolutely appalled by this customer service (or lack of it)
This was the York store.

Threatening letter sent to 97 year old customer who owed less than £8. Followed by incompetent customer service and demands for additional payments.

My 97 year old mum hadn't used her mobile phone for over a year and cancelled her direct debit. A month later she received a letter saying her phone had been disconnected and she owed less than £8. It said if she didn't pay it the bailiff would be calling. She rang the number given to pay the balance but was told they couldn't help her because they couldn't send her a code to verify who she was. Of course they couldn't her phone was disconnected. She had to go into a branch to resolve it. In branch she had to speak on the phone to someone else in O2. She told them she wanted to pay the balance and did not want the phone reconnecting. They told her she had to pay double the amount in the letter. To avoid any unpleasantness she paid. She immediately received an e-mail saying the phone was disconnected. With a month she received an email notifying her she owed £28. She rang the number but again the person she spoke to said they couldn't help because they couldn't send a code to verify who she was. They said the email they had was a different one to the one she uses. This was despite the fact that they were sending her emails demanding money. They said she would need to go into a branch to resolve it. She asked for a contact for their complaints department. They gave her an email which she sent a message to. She had no response and so she then sent an email the complaints email address that was on line. She got a reply from them saying they couldn't help and she needed to speak to somebody in account. They gave her the same number to ring as the one she had rung. The one that couldn't help her. Essentially 02 have turned a £7 outstanding payment into a £44 bill for their dreadful inability to provide decent customer service. They have caused enormous stress to a 97 year old who suffers from heart failure and they still haven't resolved the issue. The customer complaint email response said they had tried but hadn't been able to contact her. Which bit of the e-mail that said the phone was disconnected and confirmed her correct e-mail address did they not understand.

Farnborough!!
Appalling service and treatment of a loyal customer of 14 yrs. Being called a liar by a staff member in the middle of the shop in front of all the staff and other customers! Really, is this the level of professionalism that O2 provide? Think you are smart and clever how you dealt with us Saturday 14th June over our upgrades, we'll see how smart and clever you are when we've finished our complaint with Head Office. Your staff in the store are a disgrace and should be sacked!

O2 DOESN’T WORK. YOU NEVER GET ANY SIGNAL, 4G NEVER WORKS EVEN THOUGH YOU PAY A FORTUNE FOR IT.
DO NOT RECOMMEND

The worst reception ever….i do regret to have moved from Vodafone to O2. Vodafone has the best reception I had. O2 is really bad, laggy. It takes more than 5 minutes to load up a page. Their reception in all areas of London is the worst. O2 does not deserve my 1 star…..NO STAR rate for me. I have been with them for almost 5 months - no improvement at all.

without a doubt the worst service on the entire planet people in stores also lazy and dumb.