Absolutely horrible customer service
I ordered a few tees from O2wear. I tried on the white one and decided the material was too thin, see-through and did not align with usual sizing (ie too small) It went straight back into the packet it arrived in. I sent them all back for a refund but they wouldn’t refund the tee I tried on! They sent a cold, unapologetic email with photos of supposed dirt on the returned top. I do not believe I put it there. I asked that they return the tee to me. It’s just arrived, and I cannot see a single mark on it. I’m so cross about this. In addition their refund procedure is a labyrinth. Their email communication style is robotic, cold and condescending. I’m annoyed, as I shared with them the importance of the low neck garments for accessing my portacath for my cancer treatment. So even “pulling the cancer card” did not illicit any empathy from O2Wear. It was overall a really disappointing experience.
And I really do have terminal cancer and I really was looking for soft deep neck tees for hospital. I certainly wasn’t looking for a long drawn out convoluted refund procedure.








