Oaken Financial レビュー 

297
•
TrustScore 5段階評価の2.5

2.5

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

De nombreux appels et courriels et ce pour ouvrir un compte entreprise. Aucune aide et plutôt le contraire, on me complique la vie inutilement. On me demande des documents x/y/z, puis on m'annonce que... もっと見る

5つ星のうち2の評価

We were switching our investment from Achieva to Oaken because our your higher interest rate. Not happy about the process. Much too much time waiting to talk to a customer representative, having... もっと見る

5つ星のうち4の評価

I think they have a pretty good web-site and the policies and procedures are clearly stated on the web-site. For example, when transferring money to Oaken, their is a clear statement of how long it is... もっと見る

5つ星のうち4の評価

Unable to answer my question. I asked how interest is calculated and paid. I provided my transaction history (there were only 4) and asked a very specific question. I received a vague response in... もっと見る

企業が回答しました

企業情報

  1. 金融・保険

当該企業による記述

Oaken Financial offers savings and investment options like Guaranteed Investment Certificates, Retirement Savings Plan, Retirement Income Fund and Oaken savings account.


連絡先

  • King Street West 145, M5H 1J8, Toronto, カナダ

  • oaken.com

2.5

期待以下

TrustScore 5段階評価の2.5

297件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.5

すべてのレビュー

(297)

過去12か月のレビュー数: 10件

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5つ星のうち5の評価

Excellent customer service

Excellent customer service and good rates with no Surprises

2021年10月1日
Oaken Financial ロゴ

Oaken Financial からの回答

Thank you for your feedback. All the best Oaken from the Oaken team.

5つ星のうち5の評価

Good really good

Good really good, Oaken has all the major banks interest rates beat and that’s a good, really good thing

2021年7月9日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Richard, thank you for your feedback.

5つ星のうち4の評価

I am pleased with the service I have…

I am pleased with the service I have received at Oaken especially the customer service toll free line. They take the time to solve problems and do not rush things until you understand what is happening. I would however like to see them offer $US savings accounts in addition to what they currently offer.

2021年7月8日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Lyle, thank you for your review. We have taken note of your suggestion and continue to look for ways we can better serve our customers.

5つ星のうち4の評価

Seniors

I am a senior and very much appreciate and understand your telephone help. Both my wife and I are new investors and are thankful of the patience and knowledge of the people helping us invest. Also the follow up. We are waiting for a rate increase to invest more.

2021年7月7日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Michael, thank you for your review and continued interest with us.

5つ星のうち3の評価

Not user friendly

Not user friendly. Telephone tellers very helpful. Website, not very helpful

2021年7月7日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Yvonne, thank you for sharing your feedback.

5つ星のうち3の評価

The time it took to fulfill my request…

The time it took to fulfill my request for a short term GIC took an excessive period of time to process in my opinion.
Also the website process to open an additional account for an existing customer seems cumbersome. It would be ideal to be able to open a GIC instantly online and then tramsfer the money into the new investment seamlessly.

2021年7月7日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Janice, thank you for your feedback. We are sorry for the delay you experienced when investing in our short-term GIC and we are always looking at ways to enhance our online user experience.

5つ星のうち4の評価

Very easy to transfer money between…

Very easy to transfer money between bank accounts over the internet. The interest rate is decent but could be a little higher than the other financial institutions.

2021年7月7日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Richard, we appreciate your feedback.

5つ星のうち4の評価

While I believe that my investment in…

While I believe that my investment in Oaken was a good one, the young lady, who I dealt with on the phone, was less than excited about her job and the investment that I was making…..to the point of being abrupt. Certainly, a thank you to me for my first investment with Oaken would have left me with no doubts about the company.

2021年7月7日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Heather, first let me start by thanking you for becoming an Oaken client and we also appreciate your feedback.

5つ星のうち1の評価

they didn't tell me they wouldn't pick…

they didn't tell me they wouldn't pick up the transfer fee from td Waterhouse. I know they weren't obliged to but it leaves a very sour taste since the fee was more than a years interest. I will not, absolutely nort use them again and I have already badmouthed them to friends

2021年7月7日
Oaken Financial ロゴ

Oaken Financial からの回答

Hi Paulette, thank you for your review. We are sorry to hear about your experience. At Oaken, when a customer chooses to transfer their registered plan to another Financial Institution, we do not charge a transfer-out fee and we do not cover the fees that are charged by other Financial Institution

5つ星のうち5の評価

No other bank in Canada compares

Great savings rates that no other bank offers with Oaken. Fantastic customer service from day one, hassle free. I have done all my banking online to date and it has been so amazing to not worry about going into a bank for this, that and the other. If you are thinking of opening an account with Oaken, do it!

2021年6月28日
Oaken Financial ロゴ

Oaken Financial からの回答

We appreciate your feedback, thank you for being an Oaken customer!

5つ星のうち5の評価

A Satisfied Customer

I have been very happy with the customer service and the GIC rates and plan to continue doing business with this organization.

2021年6月23日
Oaken Financial ロゴ

Oaken Financial からの回答

We appreciate your feedback, thank you for being an Oaken customer.

5つ星のうち3の評価

My experience with Oaken Financial is…

My experience with Oaken Financial is ‘average’
You set up my new account in a timely and efficient manner.
Honestly, during this post-Covid period,
savers are searching on-line for the highest interest they can earn on their savings.
My experience has been that virtual banks offer better interest rates than bricks and mortar banks.
From a savings account perspective, Oaken offers the lowest interest of the four virtual banks that I bank with. Oaken is 1.15%, I have another at 1.50% and two others at 1.25%.
I do have one GIC @ 1.60% for 18 months with Oaken, which was the best offer I could find at that time.

Thank you
Blossom

2021年6月22日
Oaken Financial ロゴ

Oaken Financial からの回答

Thank you for your feedback. We work hard to offer the best rates possible on our savings account and all our GICs. We continuously monitor our competitors and publish the results on our website. You can see how we compare at https://www.oaken.com/our-competitors-rates/

5つ星のうち5の評価

Young men were working there in the…

Young men were working there in the office, but they were very polite and professional. Oaken Financial has very good interest rate in comparation with others. Thank you!

2021年6月22日
Oaken Financial ロゴ

Oaken Financial からの回答

We appreciate your feedback, thank you for being an Oaken customer.

5つ星のうち5の評価

Excellent Service

As a long term GIC account holder, I like the way Oaken folks treat me when I come in or call on the phone.

2021年6月17日
Oaken Financial ロゴ

Oaken Financial からの回答

We appreciate your feedback, thank you for being an Oaken customer.

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