Oaken Vault ロゎ
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Oaken Vault レビュヌ 

195
•
TrustScore 5段階評䟡の5

4.9

ゲヌム専門店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastisk kundeservice Jeg havde bestilt et spil pÃ¥ tysk ved en fejl. Benjamin skrev og spurgte om det var med vilje, inden han pakkede spillet. Da jeg konstaterede at jeg havde overset sproget, var... もっず芋る

5぀星のうち5の評䟡

On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition). Those worries were quickly taken a... もっず芋る

5぀星のうち5の評䟡

Oaken Vault has an incredible selection and top customer support. My experience was fantastic from start to finish. If you're ordering from abroad (especially to Portugal), be aware that tracking... もっず芋る

5぀星のうち5の評䟡

So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top). What caught me, was the competitive price on a number of items for which I... もっず芋る

䌁業情報

  1. ゲヌム専門店
  2. ・
  3. ホビヌショップ

連絡先

4.9

優良

TrustScore 5段階評䟡の5

195件のレビュヌ

5぀星
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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.9

すべおのレビュヌ

(195)

過去12か月のレビュヌ数: 2件

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5぀星のうち4の評䟡

Shipping box ruined surprise

The price, the shipping times, the clarity were all great but the packaging gave away the surprise - a 'gift wrap' or neutral packaging option would have been stellar.

2023幎8月26日
Oaken Vault ロゎ

Oaken Vault からの回答

Hello William

Thank you for your generous order and your valuable feedback.

We're sorry to hear that the packaging revealed the surprise of your order. This particular product has custom packaging from the factory to ensure full protection during shipping, but we could have added a neutral box to cover it if we knew it was for a gift.

We do offer our customers the chance to customize their gifts by choosing from our selection of wrapping papers and gift tags on our “Gift Wrapping” page. You can also choose to utilize the "order note" field during the checkout process or contact us directly if you have specific requirements. We are willing to go to great lengths to ensure a good gift experience including but not limited to making the package very inconspicuous :)

We are currently updating our website with some new looks and it will be a priority to make the gift-wrapping options easier to notice.
We hope we get the chance to serve you again sometime, hopefully for another gift so we can give you the full Oaken Vault experience that you missed out on this time. If you have any further questions or concerns, please don't hesitate to reach out.

Great gift by the way!

Best regards
- Benjamin Dalthur Holt

5぀星のうち5の評䟡

Really glad that I've found them

So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top).
What caught me, was the competitive price on a number of items for which I've been on the lookout for some time now (a rare treat, seeing someone beat the familiar well established competition).
The order went through without any issues and was dispatched almost immediately. No need for contact. The items were as described and very well packaged (someone has clearly given this task a thought).
I will definitely check them out next time.

2023幎9月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Superb customer service

Great customer service! The boardgame I ordered was damaged due to rough handling by the carrier. Oaken vault provided super and fast customer service - and endured I'd have a new game quickly. Also they have a 100 day return policy.

2023幎8月15日
5぀星のうち5の評䟡

This company is amazing

This company is amazing. The ordering process was easy and when I had an issue with delivery they were straight on it. Unfortunately they were not able to sort DPD being stupid about their import charges out however they then changed delivery company and sent my parcel again free of charge. I wish more companies were as easy to communicate with.

2023幎7月18日
5぀星のうち5の評䟡

Great company

On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition).

Those worries were quickly taken away by Benjamin who I had some contact with. He assured me of the correct version, and it's contents. Also that when I placed my order there was virtually no way I could be slighted by too many orders or whatever. Ánd that there were not going to be extra costs regarding (import) VAT / shipping or things like that.

Overall superb experience with this great company and even nicer employees. Thanks again Benjamin!

2023幎7月15日

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