Good product at a good price , courier let me down (based near edinburgh) but it made it there a working day late which was a problem for me as I paid wages out to staff to be there to receive and sta... もっと見る
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Very competitive price and excellent communication. Easy company to do business with and delivery was well organised. The oak is of good quality and the order was completed without any issues. Will d... もっと見る
Service was good. Product wasn’t. Every board was different widths and thickness…150mm wide boards were ranging from 135 -175 in places and 5-6 mill deviation in thickness. On a 3meter b... もっと見る
企業が回答しました
I have used Oakmax twice and on each occasion service, price and quality excellent. It is green oak with some splits and looks a bit rough and ready. Spend a few minutes sanding and it comes to life,... もっと見る
企業情報
当該企業による記述
We stock affordable oak hardwood beams, planks & landscaping sleepers, which can be used in a variety of ways around your garden: to create patios, lawn & border edging, outdoor furniture, raised flower beds, planters or other DIY projects.
連絡先
Regents Park Road, N3 2LJ, London, 英国
- +44 20 3807 6331
- info@oakmax.co.uk
- oakmax.co.uk
4.5
優良
274件のレビュー
ネガティブなレビューの 70％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very competitive price and excellent…
Very competitive price and excellent communication. Easy company to do business with and delivery was well organised. The oak is of good quality and the order was completed without any issues. Will definitely use them again when I need oak.
2026年4月1日
Big thank you to the driver!
2026年3月31日
Easy to order
Easy to order, good prices, prompt delivery & good comms. Will Definatley use again, & good solid oak posts & planks..👍
2026年3月31日
Service was good product wasn’t
Service was good. Product wasn’t.
Every board was different widths and thickness…150mm wide boards were ranging from 135 -175 in places and 5-6 mill deviation in thickness.
On a 3meter board , the bend was 25 mm out. Absolute nightmare when trying to build outdoor furniture/ kitchens.
Had to spend 2 extra days on the job straightening them out. Not ideal.
2 tables saw blades later. Ended up with 125mm wide boards.
I wouldn’t recommend…regardless of the cheap price
2026年3月27日
OakMax Limited からの回答
Hi Chris,
Thank you for sharing this feedback. We appreciate customers who take the time to detail their experience, it helps us understand the full picture of how our products perform in real projects, and we apologise for the inconvenience.
What concerns us most is that we didn't get the opportunity to help you resolve this before you invested additional time and effort. When issues like this arise, we have solutions in place, whether replacements or adjustments. That's exactly what we're here for.
From what you've described, those boards are clearly outside our tolerance range, and that shouldn't happen. Fresh-sawn oak naturally varies due to the rough nature of the cut, but our tolerances are usually only in addition, so you can trim and adjust on-site to fit your specific needs. In this case, we fell short of that standard, and we apologise.
We'd like to make this right. Please get in touch with us at info@oakmax.co.uk or by replying to our last email conversation, and let's discuss how we can support you.
Thank you for your feedback,
Dinu - Oakmax Team
all good ----
2026年3月25日
Good product at a good price
Good product at a good price , courier let me down (based near edinburgh) but it made it there a working day late which was a problem for me as I paid wages out to staff to be there to receive and start to process the delivery that never came! Anyway, no fault of oakmax but could be worth considering alternative transport. Would still reccomend.
2026年3月25日
Product exactly as advertised
Product exactly as advertised, fairly priced, prompt delivery and helpful delivery service
2026年3月2日
Oak was good for the price
Oak was good for the price. A bit rough and bowed, but for the price absolutely no complaints there. Delivery was a nightmare. The delivery service you use are terrible. Good customer service on phone, but communication between the companies staff was awful. I lost a day and a half of work waiting at home for delivery as I was told to by your company.
2026年3月9日
OakMax Limited からの回答
Hi Tom,
Thank you for your feedback.
I understand your comments regarding the delivery, especially around communication and the time spent waiting. This is not the level of service we want to be associated with.
As you know, to deliver nationwide we rely on third-party hauliers. While situations like this can happen from time to time, we have not had similar issues with this particular haulier in the past. That said, we are now paying closer attention to deliveries in that area and will take the necessary steps, including working with alternative hauliers where needed, to improve the overall quality of the delivery service.
I also appreciate your comments about our customer service, good to hear that part worked as expected, and I will pass this on to the team.
If you’d like to work with us again in the future, please feel free to contact us directly and we’ll make sure to double-check all delivery aspects and take care of everything from our side.
Many thanks,
Dinu
Good price for what you get
The price for what you get. Downfall was delivery that give no notice before arriving!!!
2026年3月2日
Great service great price…
I have used Oakmax twice and on each occasion service, price and quality excellent. It is green oak with some splits and looks a bit rough and ready. Spend a few minutes sanding and it comes to life, quality wood at a very reasonable price, even with delivery 👍
2026年3月3日
Product received in timely fashion
Product received in timely fashion. Was kept informed throughout.
2026年2月25日
Easy to order
Easy to order. Delivery was quick and simple and sleepers were perfect for my needs.
2026年2月25日
Amazing product amazing prices absolute…
Amazing product amazing prices absolute fantastic service and the delivery was brilliant. No problems whatsoever with their products. In fact I will probably order a lot more.
2026年2月23日
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