Fantastic communication from Rob and vehicle was ready for collection at the agreed date and time. Charlotte went above and beyond to get explain all the finance details. Very good experience so far!... もっと見る
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I had a really great experience with this dealership from start to finish. Olivia Hall, who assisted me, was especially helpful she was professional, friendly, and made the whole process feel smoo... もっと見る
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1st of all a huge thank you to my man Rash! An absolute gentleman and amazing customer service from the bloke, a credit to the dealership! Bought a Mustang Mach E and unfortunately the home char... もっと見る
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I paid a £100 fully refundable reservation fee to Oakwood Motor Company on 16 January. Shortly afterwards I was told the vehicle had been sold and that my refund would be issued within 5 days. In... もっと見る
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企業情報
当該企業による記述
Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.
連絡先
Oakwood Motor Company, 26 Whitelegge Street, BL8 1SW, Bury, 英国
- 01617621000
- sales@oakwoodmotorcompany.com
- oakwoodmotorcompany.com
4.2
ほぼ満足
399件のレビュー
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Oakwood Motor Company Bury からの回答
Thank you for your kind words! We’re really glad to hear you had a great experience with Natalie. We’ll be sure to pass this on to her.
Fantastic communication from Rob and…
Fantastic communication from Rob and vehicle was ready for collection at the agreed date and time. Charlotte went above and beyond to get explain all the finance details. Very good experience so far!
2026年4月11日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your kind feedback! We’re really pleased to hear everything went smoothly and that Rob and Charlotte took great care of you. We appreciate you sharing your experience
I had a really great experience with…
I had a really great experience with this dealership from start to finish. Olivia Hall, who assisted me, was especially helpful she was professional, friendly, and made the whole process feel smooth and stress-free.
She took the time to answer all my questions, explained everything clearly, and never made me feel pressured at any point. You can tell she genuinely cares about making sure customers are comfortable and happy with their choice.
Overall, really happy with the service I received and would definitely recommend this dealership and Olivia in particular to anyone looking for a car.
2026年4月3日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that Olivia provided such a professional, friendly, and stress-free service from start to finish. She truly takes pride in making sure every customer feels comfortable and well-informed, so it’s great to see that reflected in your visit.
Your recommendation means a lot to us, and we hope you’re enjoying your new car! If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Had to contact them for an invoice and…
Had to contact them for an invoice and Olivia helped me so much, really appreciated.
2026年4月3日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your kind feedback!
We’re really pleased to hear that Olivia was able to assist you and make the process of getting your invoice smooth and hassle-free. We’ll be sure to pass on your appreciation to her.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Very easy to deal with
Very easy to deal with, they don't push warranties and finance down your throat. The whole process was much more pleasant than I was expecting. Willing to go out of their way to find you something to suit your needs.
2026年3月23日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your fantastic feedback!
We’re really pleased to hear that you found the whole process straightforward and enjoyable. Providing a relaxed, no-pressure experience is something we genuinely strive for, so it’s great to know that came across.
It’s also wonderful to hear that the team went the extra mile to help you find the right car to suit your needs. We truly appreciate your comments and hope you enjoy your new vehicle!
If there’s anything else we can assist you with, we’re always here to help.
PLEASE READ THIS BEFORE BUYING FROM…
PLEASE READ THIS BEFORE BUYING FROM OAKWOOD MOTOR COMPANY/ HERO FINANCE
I would strongly advise anyone to think twice before purchasing a car from this dealership.
I purchased a vehicle (Mg zs) on 16th March, with full payment completed, and was initially told the car would be ready that same weekend pending standard checks. From that point on, I experienced repeated delays, poor communication, and ultimately a completely unacceptable outcome.
The timeline kept changing — from weekend collection, to the following week, to Saturday, then Sunday, and finally I was told the car would be delivered to me on Monday. On the day of delivery, I received no communication. My calls went unanswered, I was promised they’d ring back in 20 minutes, then rang again and told it’ll be 15 minutes and when I did eventually get a response, I was told they “can’t confirm anything until the morning.”
After ignoring my further calls,I visited the dealership in person, where staff appeared unprepared and dismissive. I was initially told the car was at with MG for EV updates. However, after further questioning, the truth came out — my car had actually been given to another customer as a courtesy vehicle. They tried to say they had done this before I bought the car, either way they had lied as he was updating me through out the weeks saying it had gone in for its checks and was in the queue for the next check, knowing full well someone else was driving around in it.
This is completely unacceptable. A car that I had already paid for in full was given to someone else, without my knowledge or consent.
They did offer to resolve this by-
- Paying my first month’s finance (which was due the next day despite me not having the car)
- Offering 14p per mile compensation for the inconvenience
Neither of these come close to addressing the seriousness of what happened.
I was also told who ever had my car was not local so who knows how many extra miles would have been put on my car. I have read in other reviews mileage had significantly gone up for other customers, so this is likely something they’ve done before.
Due to the lack of transparency, broken promises, and clear breach of trust, I have now cancelled the agreement entirely.
This experience has been incredibly frustrating and disappointing. Certain members of staff are literally lying to your face, it was only when we asked which MG the car was at that they had to come clean! I would not recommend this dealership to my worst enemy!!!!
2026年3月30日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your detailed feedback—we’re very sorry to hear about your experience and fully understand how frustrating and disappointing this situation must have been.
The level of communication and service you’ve described is not in line with the standards we aim to provide, and we take concerns like this extremely seriously. We appreciate you bringing this to our attention.
We would like the opportunity to review this matter thoroughly, including the circumstances around the vehicle and the communication you received, so we can understand exactly what has happened and address it appropriately.
Please contact our support team at support@oakwoodmotorcompany.com with your details so we can investigate this as a priority and respond to you directly.
Thank you again for your feedback.
Olivia from Oakwood Motors was…
Olivia from Oakwood Motors was wonderful and one of the most patient people we’ve ever met during the journey of finding a car. We’ll definitely recommend.
2026年3月13日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you so much for your lovely feedback!
We’re delighted to hear that Olivia made such a positive impression and supported you with patience throughout your car-buying journey. She truly cares about making the experience as smooth and comfortable as possible, so your kind words will mean a lot to her.
We really appreciate your recommendation and hope you’re enjoying your new car! If there’s anything else we can help with, please don’t hesitate to get in touch.
Rash the No1 guy!!
1st of all a huge thank you to my man Rash! An absolute gentleman and amazing customer service from the bloke, a credit to the dealership!
Bought a Mustang Mach E and unfortunately the home charger was missing from the vehicle, Rash rallied round and sought one out for me, again an absolute top bloke.
Traded in my old car as part of the purchase and everything was smooth and done with absolute professionalism.
I would recommend Oakwood to anyone looking to buy a new motor!
2026年3月17日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you so much for your fantastic review!
We’re delighted to hear you had such a great experience with Rash – we’ll be sure to pass on your kind words, he’ll really appreciate it. It’s great to know everything went smoothly with your purchase and part exchange, and that the issue with the charger was quickly resolved for you.
Congratulations on your Mustang Mach-E – a brilliant choice! ⚡ We hope you enjoy every mile, and thank you for recommending Oakwood Motor Company.
Exceptional customer service from…
Exceptional customer service from Natalie
Really pleased with detail of care and attention to detail
Highly recommended
2026年3月14日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your kind review!
We’re delighted to hear you had such a positive experience with Natalie and that her care and attention to detail made a difference. We’ll be sure to pass on your lovely feedback to her.
Thank you for your recommendation and for choosing Oakwood Motor Company!
I recently purchased a 2019 Cupra 290…
I recently purchased a 2019 Cupra 290 Lux from this garage and unfortunately my experience has been disappointing.
Firstly, the service history/book was missing at the point of sale. I had to chase this multiple times before receiving anything, and even then it was still incomplete. For a performance car like this, a full service history is something I would expect to be properly provided without repeated requests.
Secondly, I never received the V5C logbook. I was told the garage had submitted a V62, but after waiting several weeks nothing arrived. When I followed this up, I was simply told to contact DVLA myself. I have now had to pay £25 out of my own pocket to request a replacement, which should not have been my responsibility.
Finally, the car had 2 advisories on the MOT despite being a 2019 vehicle purchased from a dealer. While not major faults, I would expect a dealership to address advisories before sale and provide a clean MOT for peace of mind.
Overall, the car itself is good, but the aftersales service and attention to detail have been poor. I would advise others to double-check documentation and ensure everything is complete before purchasing.
2026年1月16日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Hi Lewis,
Thank you for taking the time to leave your feedback, and we’re sorry to hear that your experience hasn’t met expectations.
We apologise for the delays and inconvenience caused regarding the service history and V5C. We understand how important documentation is, especially for a vehicle like the Cupra, and we’re sorry that you had to chase this and incur additional cost. This is not the level of service we aim to provide.
In relation to the MOT advisories, while these are not failures, we appreciate your point and understand that customers expect complete peace of mind when purchasing from a dealership.
We’d like the opportunity to look into this further and see how we can help put things right. Please could you contact our team at support@oakwoodmotorcompany.com with your details so we can review your case as a priority.
Thank you again for your feedback – it’s invaluable in helping us improve our service.
Oakwood Motor Company
Great experience all the way through
Great experience all the way through. Rob was fantastic, happy customer.
2026年3月21日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your great review!
We’re delighted to hear you had a fantastic experience from start to finish and that Rob looked after you so well. We’ll be sure to pass on your kind words to him.
Enjoy your new car and thank you for choosing Oakwood Motor Company!
Service was good only thing was when we…
Service was good only thing was when we arrived to view the car and pick the car up it wasn’t there when we were told it was going to be and we did give notice.
2026年2月6日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your feedback.
We’re really pleased to hear that you were happy with the service overall, but we’re sorry for the inconvenience caused when the vehicle wasn’t available as expected on your visit. We understand how frustrating that must have been, especially after giving notice.
Your comments have been shared with the team so we can improve our coordination and ensure this doesn’t happen again in future.
Thank you again for your feedback and for choosing Oakwood Motor Company.
Rob was a amazing sales man highly…
Rob was a amazing sales man highly recommended helped loads and got my payments less than expected
2026年3月19日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your fantastic review!
We’re delighted to hear Rob was able to help you and make the whole process easier, especially getting your payments to a level you were happy with. We’ll be sure to pass on your kind words to him.
Enjoy your new car and thank you for choosing Oakwood Motor Company!
Knowledgeable, helpful and stress free purchase
Andy was very helpful, knowledgeable and made the whole process stress free of buying a used. Kept in touch throughout the whole process and was very supportive towards my husband and I. Would recommend this dealership and would buy from again in the future .
2026年3月18日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you so much for your lovely review!
We’re delighted to hear that Andy made the whole process stress-free and kept you well informed throughout. It’s great to know you both felt supported every step of the way – we’ll be sure to pass on your kind words to him.
Thank you for your recommendation, and we look forward to welcoming you back in the future!
Oakwood Motor Company
First of all I would say the process…
First of all I would say the process was quick and the staff are very helpful especially Amy very helpful with any information I needed so I would recommend Oakwood motors over anyone else 5 star service from start to finish
2026年3月13日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your fantastic review!
We’re delighted to hear the process was quick and that Amy was able to provide all the information you needed. We’ll be sure to pass on your kind words to her.
Thank you for your recommendation and for choosing Oakwood Motor Company – we really appreciate it!
Stole my "fully refundable" deposit
Put down a £100 deposit to view a car, with every assurance that if I changed my mind, the money would be refunded. I didn't end up going with that car but the money has never reappeared in my account. Despite numerous phone calls and emails and repeated assurances that they were working on refunding me, I've never seen my money again. It's been over a month of painful calls and emails and being completely taken for a ride.
Zero faith in them and would not have any further dealings. £100 is a lot of money in this time of cost of living crisis and they've just stolen it. Can't visit them in person because we live several hours away now and don't have a car!
2026年2月14日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your feedback, and we’re really sorry to hear about your experience.
We sincerely apologise for the delay in refunding your deposit and for the frustration and inconvenience this has caused you. This is certainly not the level of service we aim to provide, and we completely understand your concerns, especially given the circumstances you’ve described.
So we can look into this as a priority and get it resolved for you, please could you email our customer support team at support@oakwoodmotorcompany.com with the following details:
Vehicle registration number
Full name
How the deposit was paid
The date the deposit was taken
If possible, the card details used along with the expiry date
Once we have this information, we will investigate urgently and ensure this is followed up properly.
Again, we’re very sorry for the experience you’ve had and appreciate you bringing this to our attention.
Oakwood Motor Company
Natalie was exemplary throughout the…
Natalie was exemplary throughout the process and helped any way she could to get things done and was very patient considering the slow process to get things over the line
2026年3月11日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your kind review!
We’re delighted to hear Natalie provided such excellent support throughout the process and showed patience in getting everything over the line. We’ll be sure to pass on your feedback to her.
Thank you for choosing Oakwood Motor Company – we really appreciate it!
Brilliant Customer Service with Friendly Staff
Natalie made buying my new car very easy. The whole experience was smooth and there was no hard sales. The car looked immaculate when I collected it and Natalie showed me how some of it worked. She even programmed the sat nav to get me home. Delighted with the service. A garage I would certainly return to even though it is 45 miles away from me!
2026年3月12日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you so much for your wonderful review!
We’re delighted to hear Natalie made the whole process easy and enjoyable for you, and that everything went smoothly from start to finish. It’s great to know you were happy with the condition of the car and that Natalie took the time to help you get set up before driving away.
We really appreciate your kind words and your willingness to travel to us – it means a lot. Enjoy your new car, and we look forward to welcoming you back in the future!
Oakwood Motor Company
Staff were helpful knowledgeable and…
Staff were helpful knowledgeable and friendly especially Natalie who guided me through the process efficiently and with ease
2026年3月11日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your kind review!
We’re delighted to hear you found the team helpful, knowledgeable and friendly, and that Natalie was able to guide you through the process efficiently and with ease. We’ll be sure to pass on your lovely feedback to her.
Thank you for choosing Oakwood Motor Company – we hope you enjoy your new car!
Wouldn't buy any where else but here
Excellent customer service from the team at oakwood motor company especially Andy,Natalie and the awesome and very funny Diana.
2026年3月11日
自発的なレビュー
Oakwood Motor Company Bury からの回答
Thank you for your fantastic review!
We’re delighted to hear you had such a great experience with the team, and we’ll be sure to pass on your kind words to Andy, Natalie and Diana – they’ll love that!
Thank you for choosing Oakwood Motor Company, we really appreciate your support and hope you enjoy your new car!
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