Obsyss レビュー 491

Obsyss からの回答

10時間前

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you have experienced regarding your order cancellation.

Please be advised that we are unable to locate any purchase associated with you, so we cannot really check what happened to your order.

To assist you further, please send us an email at hello@obsyss.com. Thank you for your understanding, and we look forward to resolving this matter for you.

Obsyss からの回答

10時間前

Thank you for taking the time to leave such a thoughtful review, Andrew! We're thrilled to hear that you decided to take advantage of our Buy 2 Get 1 Free offer and that the watches have met your expectations. It's great to know that they look good and are keeping accurate time for you.

We appreciate your understanding regarding their durability, and we hope they serve you well for years to come :)

Obsyss からの回答

10時間前

Thank you for sharing your concerns with us, Charles. We understand how disappointing it must be to receive an empty box instead of the watch you were eagerly anticipating.

We want to assure you that our customer representative, Jenny, has already responded to your inquiry and provided a resolution to this issue. We are committed to ensuring your satisfaction and would like to assist you further.

Please check your email for Jenny's response, and let us know if you have any additional questions or if there’s anything else we can do to help. Your satisfaction is our top priority, and we appreciate your patience as we work to resolve this matter.

Obsyss からの回答

6日前

Thank you for taking the time to share your feedback, Amir. We sincerely apologize for your experience and understand your frustration regarding the pricing and the issues with the watch straps.

Please know that we take your concerns seriously and are committed to resolving them. One of our customer service representatives is currently reaching out to you via email to assist you further. We would greatly appreciate your cooperation in this matter, as we aim to address your concerns promptly and fairly.

We assure you that our intention is not to scam anyone, and we value your feedback as it helps us improve our services.

Obsyss からの回答

2026年4月8日

Thank you for sharing your feedback, Michael. We sincerely apologize for any frustration you encountered during the return process.

We understand that the return policy may seem challenging, but it is important to return the item to our designated return facility in order to process your refund efficiently. We are here to assist you and want to ensure that your concerns are addressed.

Please let us know how we can help you further with the return process. Your satisfaction is our priority.

Obsyss からの回答

2026年4月8日

Thank you for taking the time to leave such a wonderful 5-star review, Sam! We are thrilled to hear that you are enjoying your new watch. Your kind words about the quality mean a lot to us at OBSYSS :)

Obsyss からの回答

2026年4月2日

Thank you for taking the time to share your feedback, Tom. We are not trying to scam anyone here, and we take such matters very seriously and want to resolve this issue for you.

However, we are unable to locate any purchase or communication associated with your name in our records. To assist you further, could you please reach out to us directly at hello@obsyss.com? This will allow us to investigate the matter thoroughly and provide you with the support you need.

We appreciate your understanding and look forward to hearing from you soon.

Obsyss からの回答

2026年4月2日

Thank you for taking the time to share your feedback with us, John. We sincerely apologize for the experience you've had with our shirts and understand your frustration regarding both the quality and our return policy. Your satisfaction is incredibly important to us, and we are committed to addressing your concerns in a meaningful way.

We strive to provide high-quality products, and it is disappointing to hear that we did not meet your expectations. We take your comments seriously and will use them to improve our offerings in the future.

Regarding your return, we want to make this process as smooth as possible for you. We have responded to your email and are here to assist you with the return process.

Obsyss からの回答

2026年4月2日

Thank you for your thoughtful review, Keith! We are thrilled to hear that you are pleased with your watch purchase and that Tiffany was able to assist you promptly. Your satisfaction is our top priority, and we appreciate your kind words about our service :)

Obsyss からの回答

2026年3月30日

Thank you for taking the time to leave a review, Arthur. We sincerely apologize for any difficulties you've experienced in reaching us regarding your order. We understand how important it is to confirm the status of your purchase.

To assist you further, please send us an email at hello@obsyss.com. Our team is ready to help you with any questions or concerns you may have. We appreciate your patience and look forward to resolving this matter promptly.

Obsyss からの回答

2026年3月27日

Thank you for taking the time to share your feedback regarding your recent experience with us, Placido. We genuinely value customer input, as it helps us improve our services.

We want to address your concerns regarding the return process. The restocking fee and shipping costs are clearly outlined on our website to ensure transparency and fairness for all our customers. We strive to provide clear information to avoid any misunderstandings, and we regret that this was not your experience.

While we understand that this may not be the resolution you were hoping for, we do offer a $15 consolation voucher as a gesture of goodwill.

Thank you for your understanding, and we hope to serve you better in the future.

Obsyss からの回答

2026年3月27日

Thank you so much for your wonderful review! We are thrilled to hear that you took a chance on us and that your watch exceeded your expectations. It’s always our goal to provide not just great products but also exceptional customer service, and we’re glad to know that Tiffany made a positive impact on your experience :)

Obsyss からの回答

2026年3月27日

Thank you for taking the time to leave such a wonderful review, Jean-Luc! We are thrilled to hear that you enjoyed your shopping experience with us at OBSYSS. It's great to know that Tiffany and Jenny were able to assist you during the Chinese New Year holiday and provide you with the updates you needed.

We appreciate your understanding regarding the delays and are delighted that your order arrived within the expected timeframe. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Obsyss からの回答

2026年3月23日

Thank you for taking the time to leave such a wonderful review, David! We are thrilled to hear that Tiffany was able to assist you effectively in finding the OBSYSS watch you wanted. Your kind words about her responsiveness and detailed answers truly reflect our commitment to providing excellent customer service.

We appreciate your support and look forward to serving you again in the future!

Obsyss からの回答

2026年3月18日

Thank you for taking the time to share your feedback, James. We understand your disappointment regarding the watch strap and face. However, I couldn't find any record of a purchase under your name. To assist you further and address your concerns, could you please send us an email at hello@obsyss.com? This will allow us to look into the matter more closely and find a suitable resolution for you.

Thank you for your understanding, and we look forward to hearing from you soon.

Obsyss からの回答

2026年3月16日

Thank you for your wonderful review, John! We're thrilled to hear that you’re enjoying your OBSYSS watches and that they fit well into your collection. It’s great to know that you appreciate the balance of quality and affordability that we strive to offer.

We're also delighted to hear about your positive experience with Tiffany; she truly embodies our commitment to excellent customer service :)

Obsyss からの回答

2026年3月16日

Thank you for your fantastic 5-star review, Peter! We're thrilled to hear that you are pleased with the quality of the watches and that Tiffany was able to assist you effectively with your order changes. It's wonderful to know that all 9 watches in your collection met your expectations.

We appreciate your feedback and look forward to serving you again in the future!

Obsyss からの回答

2026年3月16日

Thank you so much for your wonderful 5-star review, Rebecca! We are thrilled to hear that you had a positive experience with our customer service, especially with Tiffany. It's great to know that she was able to assist you promptly with your discount and refund.

We truly appreciate your feedback and look forward to serving you again in the future :)

Obsyss からの回答

2026年3月16日

Thank you for taking the time to leave such a wonderful 5-star review, John! We are thrilled to hear that you are enjoying our timepieces and that you found our service to be timely and transparent. It’s great to know that Tiffany was able to assist you effectively with your logistics-related inquiries.

Obsyss からの回答

2026年3月11日

Thank you for taking the time to share your experience with us, Denis! We’re thrilled to hear that Tiffany was able to assist you with your order and that you were pleased with the quality and value of your purchase. We appreciate your patience during the shipping process and are glad to have you as part of the Obsyss community :)