Abbiamo affittato per 13 giorni il camper bohemien, in pratica un furgone Ducato con un letto fisso e una essenziale attrezzatura da cucina e campeggio. Il veicolo, con 40.000 km, era in stato perfe... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A experiência com oceancamper foi muito boa. As pessoas que trabalham na loja também foram gentil e simpáticas, nos ajudaram muito. O van está confortável e os sítios que visitamos sãos bonitos.
On returning the campervan make sure you allow time to get the camper checked by the staff you return it too . So you don’t get charged for unbelievable cleaning charges . 4 hours for cleaning the cam... もっと見る
企業が回答しました
Best experience - I can only give Ocean Camper a very positive review. Perfect service and price; the car was in great condition and exceeded our expectations. I can highly recommend them. Very willin... もっと見る
企業情報
当該企業による記述
At OceanCamper, we are dedicated to providing an affordable and enjoyable camping experience in the Algarve region. As a low-cost camper rental company, our fully equipped campervans, tents, and camping gear are designed to offer you the best value for your money. Whether you're planning a road trip or a surf trip, we pride ourselves on delivering exceptional customer satisfaction by offering personalized route advice and a range of outdoor equipment to enhance your adventure. Our friendly and reliable team is passionate about sharing our love for camping and ensuring you have a memorable and hassle-free experience with us. Whether you're a seasoned camper or new to the outdoors, we strive to make your journey as smooth and enjoyable as possible, so you can focus on creating unforgettable memories with our campervan rental in Faro, Portugal.
連絡先
Rua Aquilino Ribeiro 124, 8005-177, Faro, ポルトガル
- +351920301044
- info@oceancamper.com
- oceancamper.com
4.6
優良
23件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic experience
We absolutely loved our experience with Ocean Camper! The campervan was spotless, very comfortable, and fully equipped. The team was super friendly and helpful. They made everything easy from start to finish. We’ll definitely rent from them again!
2025年10月24日
Camper checked On return( before you leave it )
On returning the campervan make sure you allow time to get the camper checked by the staff you return it too . So you don’t get charged for unbelievable cleaning charges . 4 hours for cleaning the camper £43-63. They said I left it dirty , I disput that .I mainly only slept in the van . Eat out most days or ate with my friends . Other than the bed there was very little living space. Had a pot potty & yes was unable to empty after1 night use , but the charge of another 4 hours £43-63 cleaning no way . I have a motorhome at home & know how long cleaning take & even a deep clean would not take all these hours . Very disappointed with Ocean campers Faro . So take time to get the camper checked before you leave it on the day of return. Won’t use them again
2025年9月28日
自発的なレビュー
Ocean Camper - Campervan Rental Faro からの回答
Dear Wendy,
We are truly sorry that you felt disappointed with your experience. Please note that we always treated you with full respect and patience, dedicating to you all the time you needed during both check-in and check-out to explain everything carefully and ensure you felt comfortable with the camper, as well as to clarify the extra €50 fee for the chemical toilet, which was returned with full tank of black water, which we advice during the check-in and as well is written on the chemical WC.
The other extra €50 cleaning fee was related to the fact that the vehicle was returned with a strong unpleasant smell, and we found plenty of brown stains on the floor and on the wooden box of unsanitary material, which required several rounds of deep cleaning and full disinfection. We are very used to cleaning normal traces of use such as sand, dust, soil or food, which are easy to remove, but this situation went far beyond that.
Our standard is that every camper must be perfectly clean and fresh — just like new — for the next customer, so our team had to put in significant effort to restore it to that level. The additional cleaning fee was therefore not 100% linked to the number of hours spent, but to the condition in which the camper was returned and the extra sanitation measures needed to ensure safety and hygiene for the next guest.
We regret that this situation led to a misunderstanding, but we always act with fairness and professionalism to maintain our high standards.
Wishing you all the best.
Kind regards,
OceanCamper Team
WOW!
WOW! What a fantastic experience. My boyfriend and I were so pleased with the vehicle, the customer service, and helpfulness offered by Ocean Camper. The staff were incredibly personable and friendly. Any inquiries we had were addressed with prompt replies and detailed responses. We had a stress-free, secure, and memorable trip thanks to the team.
2025年4月8日
自発的なレビュー
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