Ive ordered the paint by numbers multiple times they're always good quality and very fun! They even have one of my favorite novel/show which I never see anywhere. They're customer service is also very... もっと見る
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レビュアーのコメントを見てみましょう
I got the gengar framed picture for my grandson. I game enjoyed the colors and vibrancy of the diamonds. I normally like circle ones but this one is squared and I'm half way through and I am living it... もっと見る
企業が回答しました
Revived 4 paint by number kits but 1 out of 4 was not the one I selected but have gotten in contact with oenart and they have responded back to me
So much fun! Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made. The paints were great and vibrant, however... もっと見る
企業が回答しました
企業情報
当該企業による記述
Unleash your creativity with Oenart’s premium paint-by-numbers and diamond painting kits. Perfect for all ages. Shop now and bring art to life!
連絡先
The L. Plaza, 367 - 375 Queen's Road Central, HK, Sheung Wan, 香港
- 0653887757
- support@oenart.com
- oenart.com
4.4
優良
224件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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The products are amazing!!
The products are amazing, ordered 2 for my sons and they love it. Kit was easy to assemble and my boys are enjoying it and looking at other designs as well. Customer service is outstanding, communication is easy and they do take care of you and aim for total satisfaction. I will definitely buy again!!!
2025年12月30日
自発的なレビュー
Oenart からの回答
That is so wonderful to hear! ❤️ We are thrilled that your sons are enjoying their kits and already looking for their next project. It makes us so happy to know we could provide a great experience from the product to our customer service.
Thank you for the amazing review! We can’t wait to see what designs they choose next—please DM us if you ever need any help!
Good company
Good companyI Ordered from Oenart. Items shipped in 2 days and Received items in 11 days. Art Quality is good and easy to paint. All supplies are included. Will buy from again.
2025年12月31日
自発的なレビュー
Oenart からの回答
Thank you so much for the review! 🌟 We are thrilled that you had such a smooth experience from start to finish and that you're enjoying the quality of our kits. We can’t wait to have you back for your next project!
If you ever need anything else, please DM us!
I ordered a kit on December 4th as a…
I ordered a kit on December 4th as a present for my daughter for christmas, she's crazy about Demon Slayer. From Deceber 18th there were absolutely no tracking updates until I contacted customer services on December 27th. They replied promptly and contacted the delivery service, offered to send a replacement or wait for delivery which they tracked down.They maintained communication until I received the parcel, which was packaged well. Apart from taking almost a month to arrive, the product is of good quality and the customer service team cannot be faulted.
2026年1月2日
自発的なレビュー
Oenart からの回答
Thank you so much for your patience and for sharing your experience! ❤️ We are so happy we could help track down that Demon Slayer kit for your daughter. While we wish the holiday shipping hadn't taken so long, we’re glad our team could support you and that you’re happy with the quality!
We hope your daughter has a blast painting it! If you need help with anything else, please DM us!
Quick and easy to order online and for…
Quick and easy to order online and for delivery.
It arrived in great condition and was perfect.
We ordered this for a Christmas present. My son loved it and has been doing the goku painting since and loves it.
2025年12月28日
自発的なレビュー
Oenart からの回答
That is so awesome to hear! ⚡️ We are thrilled your son is loving the Goku painting—he’s going to have a masterpiece when he's finished! Thank you for choosing us for his Christmas gift.
This is my first time with this kind of…
This is my first time with this kind of kit. It seems even for someone like me who totally lacks fine motor skills to draw or paint, it's easy, enjoyable, and it's such a joy that I found my favorite anime character to paint in a way that's delightful even for me! Delivery was a bit slow due to the Holidays, but I'm sure to order again from this website!
2025年12月29日
自発的なレビュー
Oenart からの回答
That is so wonderful to hear! ❤️ We love that you're finding it easy and enjoyable even without prior experience—it’s the perfect way to bring your favorite anime characters to life! We appreciate your patience with the holiday shipping and can't wait to see you back.
I ordered four paint-by-numbers DIY…
I ordered four paint-by-numbers DIY kits. They arrived in excellent packaging, and the canvas prints and frames were very good and precise. Based on my previous experience of some other brand of paint by numbers kit, I wasn’t sure I would receive a good product, but once I got my kits, I was really happy. Thank you so much!
2025年12月30日
自発的なレビュー
Oenart からの回答
Thank you so much for the wonderful review! 🌟
It makes us so happy to hear that we were able to exceed your expectations, especially after your experience with other brands. We take a lot of pride in our packaging and the precision of our canvas prints, so knowing you are happy with the quality means the world to us!
We can't wait to see how those four kits turn out.
This was by far the BEST customer…
This was by far the BEST customer service I've ever had! When I placed my order, I accidentally chose the wrong character pose. Totally my own fault. I took a chance and sent a quick message to the customer service team, and they were absolutely amazing. They sent me back a message and assured me that they understood my dilemma and would send the right one! What's more, my daughter loves it! Great quality and super fun and beautiful!! Great experience all around
2025年12月27日
自発的なレビュー
Oenart からの回答
Thank you so much for this incredible feedback! 🌟
We are so happy we could catch that pose for you and make sure your daughter got the exact one she wanted. Mistakes happen, and we’re just glad our team could jump in and help out before it was printed!
It’s wonderful to hear that she loves the quality and is having a great time with it. Hearing "best customer service" truly makes our day!
Something needs to improve
I understand shipping gets hectic around the holidays, but 3 weeks is way too long. Especially if one is paying for shipping. On top of how much time it took to get the product, it was horrible keeping up with tracking updates and communicating with customer service. I was honestly questioning whether this was a legitimate company or a fraudulent one. Product was received and it was the correct order. That’s the only reason this isn’t getting 1 star. I will not be ordering again unless something is fixed.
2025年12月9日
自発的なレビュー
Oenart からの回答
I am truly sorry for the stress and frustration this caused you. We completely understand that waiting 3 weeks while feeling unsure about the legitimacy of your order is a terrible experience, especially when you've paid for shipping.
Please know that we are a legitimate team of art lovers, but it’s clear our communication and tracking updates failed to give you that peace of mind. We are currently working hard to improve our logistics and make our 12-day average delivery time more consistent, even during the holiday rush.
We are glad you received the correct order, but we want to do more than just the bare minimum.
Please DM us your order number. I would like to personally look into your case and offer a discount or a partial refund on your shipping costs to make up for the lack of communication.
Vert cool projecteur
The delivery was a bit long, but when we receve the kit, we enjoy it at 100% my son is exciting to see the final result. The quality of the kit was impressionning.
2025年12月30日
自発的なレビュー
Oenart からの回答
Thank you so much! We are thrilled to hear that your son is 100% enjoying the kit. 🌟
Since our kits are custom-made on demand, they do usually take about 12 days to arrive, but we’re so glad the "impressive" quality made it worth the wait! There is nothing better than that excitement of seeing the final result come to life.
We would love to see how the painting is coming along! Please feel free to Tag us on IG @oenart.store
Very good quality
Very good quality. It took sometime to arrive so order ahead of time. Other than that, very good.
2026年1月1日
自発的なレビュー
Oenart からの回答
Thank you so much for the review! 🌟 We are so glad to hear you’re happy with the quality.
Since our kits are custom-made on demand, they do usually take about 2 weeks to arrive, so ordering ahead of time is definitely a great tip for others!
Christmas Gifts
Christmas Gifts
Bought 4 canvases for Christmas gifts.
The product: really good quality and thick canvases, and very richly colored paint. I was not expecting some high-end paint brushes, but they turned out to be really nice.
Shipping: I did order these a little too close to Christmas, so I knew that I would not get them in time, but that was on me. But I think shipping time was very reasonable! I received it in 15 days, the day after Christmas. I also thought it was very convenient that I received emails tracking my shipment.
I would buy this product again, and I recommend it for a hobby or as a gift!
2025年12月26日
自発的なレビュー
Oenart からの回答
Thank you so much for this wonderful feedback! 🎄✨
We are thrilled to hear that you were impressed with the canvas quality, the rich colors of the paint, and even our brushes! It’s great to know that the 15-day delivery worked out for you, even with the holiday rush, and that our tracking emails kept you informed along the way.
We truly appreciate the recommendation—it means a lot to us that you'd choose our kits as gifts again!
Christmas Gift
Even though the items I ordered did not make it to me by Christmas, it was not due to the company shipping it out it was because I ordered the week before Christmas and things were backed up. But I did receive it the day after and my Daughter was super excited everything was packaged very well. Thank you.
2025年12月26日
自発的なレビュー
Oenart からの回答
Thank you so much for your understanding! 🎄✨ We are so happy to hear that your daughter was super excited when her gift arrived.
Since our kits are custom-made on demand, they usually take about 2 weeks to arrive, so receiving it just the day after Christmas—given the holiday rush—is a great result! We're glad to hear the packaging kept everything safe and sound.
Brilliant
Brilliant. Saw this company on Instagram having been burnt before i was worried about ordering however Trust pilot did its job and after checking the reviews I ordered. Really quick delivery and my son is over the moon. Thank you brilliant #25186
2025年12月31日
自発的なレビュー
Oenart からの回答
Thank you so much for the brilliant review! 🌟
We’re so happy to hear that your son is over the moon with his kit. We know it can be a bit nerve-wracking ordering from Instagram, so we really appreciate you checking our Trustpilot and giving us a chance!
It’s great that your order #25186 arrived quickly. We can't wait to see the finished result!
Bought 6 for Christmas
Bought 6 for Christmas, the paintings are great quality and for such a fun family activity.
2025年12月30日
自発的なレビュー
Oenart からの回答
That is so wonderful to hear! 🎄🎨 Having the whole family work on paintings together sounds like such a fun holiday activity. We’re thrilled that you were happy with the quality of all 6 kits!
Great options but wish it was higher quality than they appear
Love the many selections. Ordering was easy. The website is amazing and makes the product look very premium.
But I am surprised that the packaging that arrived was nowhere near premium. I ordered 4 but received two boxes. It turns out each box has 2 kits. The canvas cutting was jagged, leaving some edges frayed. The size was about 1 cm smaller than advertised on both dimensions. Shipping was very slow and tracking was useless. I wish shipping information was more prominent before ordering.
The kits are good for Sunday morning activities, but low packaging and print quality is definitely not worthy of gifting people.
2025年12月16日
自発的なレビュー
Oenart からの回答
I am truly sorry that the packaging and finish didn't meet the premium experience we strive for. We appreciate the feedback on the canvas cutting and sizing, as this helps us improve our quality control.
Since our kits are custom-made on demand, shipping usually takes about 12 days, but we are working hard to make our tracking and delivery info much clearer.
Please DM us your order number or reach out to support@oenart.com so we can make this right for you immediately. We'd love to send you a replacement or find a solution that works for you!
Polite, helpful and worth the wait!
I had a great experience with Oenart. Although my painting took over a month to arrive, the customer service team was exceptional throughout the wait. They reached out to the carrier on my behalf and stayed in constant contact with updates. They were always polite and very accommodating once the order arrived. Highly recommend them for their professionalism!
2025年12月29日
自発的なレビュー
Oenart からの回答
Thank you so much for your kind words and for your patience! 🌟
We are so glad to hear that our customer service team was able to support you throughout the wait. While a month is definitely longer than our usual 12-day delivery time, we’re happy we could stay in constant contact and ensure everything arrived safely.
Your recommendation means the world to us!
1 set missed
I ordered 4 sets, but only received 3. And they were supposed to be New Year's gifts for the kids!
2025年12月29日
自発的なレビュー
Oenart からの回答
I am so sorry to hear this! I know how disappointing it is to have a missing gift, especially for the kids' New Year's celebration. 😔
Please rest assured that we will get that 4th set to you. Sometimes, due to the size of the order, sets are shipped in separate packages, but we want to make sure you have everything you need.
Please DM us your order number right now. I will personally check the tracking for the missing set and, if it wasn't sent, I'll have a replacement rushed out to you immediately!
It was a very impressive kit
It was a very impressive kit. I cannot wait to finish it up and hang it up on my wall. Excellent quality and easy to assemble.
2025年12月29日
自発的なレビュー
Oenart からの回答
Thank you so much! 🌟 We’re thrilled that you’re impressed with the quality and finding it easy to assemble. It’s going to look amazing on your wall!
Great communication and the desire to…
Great communication and the desire to satisfy the customer. I recommand greatly!
2025年12月27日
自発的なレビュー
Oenart からの回答
Thank you so much! 🌟 We truly appreciate the recommendation. Our team works hard to ensure every customer has a great experience, and we're so glad that showed!
Oenart からの回答
We can't wait to have you! 🎨✨ Thank you so much for the love and support—we'll be ready whenever you are.
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