Oenart レビュー 

225
•
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ive ordered the paint by numbers multiple times they're always good quality and very fun! They even have one of my favorite novel/show which I never see anywhere. They're customer service is also very... もっと見る

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5つ星のうち5の評価

I got the gengar framed picture for my grandson. I game enjoyed the colors and vibrancy of the diamonds. I normally like circle ones but this one is squared and I'm half way through and I am living it... もっと見る

企業が回答しました

5つ星のうち4の評価

So much fun! Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made. The paints were great and vibrant, however... もっと見る

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5つ星のうち3の評価

Love the many selections. Ordering was easy. The website is amazing and makes the product look very premium. But I am surprised that the packaging that arrived was nowhere near premium. I ordered... もっと見る

企業が回答しました

企業情報

  1. 美術用品店

当該企業による記述

Unleash your creativity with Oenart’s premium paint-by-numbers and diamond painting kits. Perfect for all ages. Shop now and bring art to life!


連絡先

4.4

優良

TrustScore 5段階評価の4.5

225件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(225)

過去12か月のレビュー数: 179件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

AMAZING EXPERIENCE

Not only are the paints, canvas and brushes high quality but the customer service is phenomenal! Every time I have a question, the oenart team has been highly responsive and really accommodating. 100% will buy from them again.

2025年11月27日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

This is amazing feedback! 🎉 We are so glad you found the paints, canvas, and brushes to be high quality, and we are especially proud to hear that our customer service was phenomenal! We can't wait for your next order! ✨

5つ星のうち5の評価

We had a good experience with this…

We had a good experience with this vendor. They were very responsive and was able to change my order because my kids change their mind on the art they wanted to do.

The product was well made and had everything we need to start the project. I kids are enjoying completing their anime art.

We will definitely re-order.

2025年11月4日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We are so glad we could help you quickly change the order—we know how fast kids change their minds! 😅 Thank you for the wonderful feedback on our service and product quality. We are thrilled your kids are enjoying their art! 🎉

5つ星のうち2の評価

Be aware the amount is in US dollars

Be aware the amount is in US dollars. My order and receipt did not say this. Wouldn’t have purchased if it did as it’s double the price.

2025年11月1日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We are truly sorry and apologize for the lack of clarity regarding the currency on your order and receipt. That is completely unacceptable, and we are urgently reviewing our confirmation process to ensure it clearly states USD. Please DM us immediately so we can look into your purchase and see how we can help! 🙏

5つ星のうち5の評価

They give me update often

They give me update often where's my painting. Im on the otherside of the world and it arrive quickly. In 12 days i got my things and all. Im happy with what i purchase.

2025年11月19日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We are so glad we could keep you updated often! 🎉 We're thrilled your painting arrived quickly in just 12 days on the other side of the world. Thank you for your purchase and wonderful feedback! ✨

5つ星のうち5の評価

Love this place!!!

Love this place!!!! Been getting several jujutsu kaisen portraits here now and everthing have been so awesome!!! The paint by numbers portraits are so easy to start and I have zero experience of painting!! The paints are such a good quality! I am actually really proud of myself of making such a beutifull thing (Even though all the credit goes to oenart for making such a great canvases). I also absolutely adore the diamond paintings! You get everything you need and this painting has really helped to ease my anxiety (you should really try these!!). The canvases looks exactly like they appear on the website. And their customer service is the best I ever had! They always answer my stupid questions with such a Grace and I always feel so apprieceted! I am truly oppsessed with this store!!

2025年9月11日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

This is absolutely wonderful! We are thrilled you're obsessed with our kits and so proud you're making such beautiful art with zero experience! Hearing that the painting has truly helped to ease your anxiety is the highest compliment we could ever receive. Thank you for the shout-out to our customer service—we are here for every question! ❤️

5つ星のうち5の評価

Had a rocky start but was able to get…

Had a rocky start but was able to get it quickly resolved due to their customer service team. Thank you guys!

2025年10月30日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We are so glad our team was able to quickly resolve the issue for you! Thank you for the kind words about our customer service. We appreciate your patience! 🤝

5つ星のうち5の評価

Bought this for my 11 year old daughter…

Bought this for my 11 year old daughter that's in love with demon Slayer and she's been into it for hours a day and loves it.

2025年11月10日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

Fantastic! We love that our kits are a hit with young fans and that she's spending so many hours creating. That's the best feedback! 👍

5つ星のうち5の評価

Excellent customer service

Excellent customer service, very responsive and helpful. Shipping was timely and quick. Very happy with my purchases.

2025年11月15日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

Thank you so much for this wonderful feedback! We are thrilled to hear you had such an excellent experience with our customer service and received your purchases quickly. Enjoy! 🎉

5つ星のうち1の評価

This site is not safe

This site is not safe. They sell your credit card info. The site looks trustworthy but visa knows better. They saved me, by not allowing to pay and blocking my card. But it costs me a new card.
The lock is not on when you pay and the signs giving the false idea that it is safe with visa, master card etcetera are fake.

2025年11月14日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We are truly sorry to hear your card was blocked and understand your concern. We want to be absolutely clear: Oenart does not store or sell any credit card information. 🙏 All payments are processed securely through world-class, third-party services (like Visa and PayPal) which adhere to the highest security standards. Your bank likely flagged the international transaction, which is common. Please DM us with details so we can help you place your order safely! 🤝

5つ星のうち4の評価

Great products, doubke check orders

Easy, convenient. Comes with wverything i needed for a fun afternoon with the kids. My only criticism is how they differentiate between diamond paintings and paint by numbers on the website. Its 100% my fault for not double checking but i accidenntally ordered dimond paintings instead of paint by numbers 2x. I think a solid colored background for the icons to distinguish between the 2 would go a long way

2025年11月7日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We are thrilled you enjoyed the products and had a fun afternoon with the kids! 🎉 We sincerely apologize for the confusion between PBN and Diamond Paintings. Your suggestion about the solid colored icon background is brilliant! We are taking this feedback directly to our design team to fix that clarity issue. Thank you so much! 🙏

5つ星のうち5の評価

Received my order and very pleased with…

Received my order and very pleased with the packaging, instructions and quality. Notably good customer service improved my order as a first timer. Will buy again.

2025年10月30日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

Thank you so much for this wonderful review! 🎉 We are so pleased you loved the packaging, quality, and especially our customer service. We can't wait to welcome you back for your next order! ✨

5つ星のうち4の評価

The idea sounds great

The idea sounds great, and I’m having do much fun

2025年11月12日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

Fantastic! We are so glad you are having so much fun with the idea! 🎉 Enjoy the process! 🎨

5つ星のうち5の評価

Great customer service.

This is my first time ordering from Oenart. I have been having issues with the delivery company saying my address doesn't exist, and the customer representatives from Oenart have been nothing but great. They responded to my messages really quickly, and they also messaged me asking for updates. They were in constant contact with the delivery company. They even resent me my order free of charge to ensure I receive it, even if the issue wasn't caused by them. The wonderful customer service I received is going to make me a returning customer for sure!

2025年11月9日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We truly appreciate you sharing your experience! 🙏 We were happy to be in constant contact and resend your order quickly. We believe great customer service is key, and we're so glad you'll be returning! Enjoy your painting! 🎨

5つ星のうち5の評価

Customer Service was Understanding

I accidentally ordered the wrong version of a painting and Oenart customer support was very understanding and prompt in helping find a resolution and sent me the painting I wanted for free (with me paying for shipping).

Very impressed with how they handled customer inquiries - they always updated me with the timeline in which they would answer so I would be able to know what to expect.

2025年11月10日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

Thank you so much for this wonderful review! ✨ We're thrilled we could quickly find a resolution for your order and that you found our customer support team to be so understanding and prompt. We always aim for transparent communication! 🙏

5つ星のうち3の評価

Packaging was disappointing

The canvas looks good but i haven't used the colors yet.
I'm pretty disappointed with how they were were packed in 1 box instead of being individual packaging since they are presents for different people. That's just cutting corners.

2025年11月5日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We appreciate the feedback on the canvas quality, but we are truly sorry the packaging wasn't suitable for your gifts! 🎁 We want to make this right. Please reach out to us directly with your order number, and we will do our very best to help out! 🙏

5つ星のうち5の評価

I love it

I love it! The product is amazing, more than enough paint. Although I would definitely recommend springing for the extra brush set, as the detail is is also pretty extensive. Definitely making that part of my next purchase 😌

2025年11月3日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We love hearing that the product is amazing and the paint was plentiful! 🤩 That's excellent advice about the extra brush set—thank you for the helpful recommendation! Feel free to DM us if you need anything at all.

5つ星のうち5の評価

Happy :)

Delivered in 2 weeks which is not bad, good quality but not enough paint.
Very happy overall !!

2025年9月28日
Oenart ロゴ

Oenart からの回答

So glad you're happy with the results! Thanks for the feedback on the paint quantity—we're noting that for future kits. Don't hesitate to DM us if you need extra paint now!

5つ星のうち5の評価

So great after-shave service

It was an adventure to get my purchase because of the awful first transporter. But Oenart team are the best ! I was so desapointed I write to them and they have been really patient and understanding. They send me again my order with another transporter and it arrived really quickly after that. Thank you so much for the reaction, the kindness, the understanding. Plus, the paintings seem really great. It came with all the colors and a set of three brushes by painting (I ordered 2). I recommend it!

2025年10月1日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

We are so glad we could resolve that shipping issue for you! Thank you for your patience and for the wonderful feedback on our team. Enjoy your paintings! Don't hesitate to DM us if you need anything else.

5つ星のうち5の評価

Great customer service experience

At the start I was unhappy since I was missing half of the delivery, and so I contacted their support through e-mail and they responded within a day and empathized with my issue. I just recently received the items about 1-2 weeks later and will get started on painting them to gift to others.

2025年10月27日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

Thank you for sharing your experience. We sincerely apologize for the initial delivery mistake, and we're glad our support team was able to quickly resolve the issue for you.

We are committed to providing excellent customer service and ensuring you receive your complete order. We hope you enjoy painting them!

5つ星のうち5の評価

Super

Shipping takes a little bit of time but everything is amazing. I ordered 3 pieces and they arrived with everything you need. Customer service was amazing to answer some of my questions.

2025年10月20日
自発的なレビュー
Oenart ロゴ

Oenart からの回答

Thank you so much for the kind words! 😊
We’re thrilled you loved your kits — and truly appreciate your patience with the shipping.
If you ever need help again, our team is always here to support you. Enjoy painting your 3 masterpieces!

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