Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... もっと見る
企業が回答しました
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... もっと見る
企業が回答しました
Ryder has been amazing in putting together new living room for my Client and went out of his way to support. He’s such a great asset to a brand and is a keeper. We came back for many more item... もっと見る
企業が回答しました
企業情報
当該企業による記述
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
連絡先
155-167 Fulham Road, SW3 6SN, London, 英国
- +44 20 7581 2574
4.4
優良
333件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This item was not suitable and was…
This item was not suitable and was collected from me on 22/05, so over 10 days ago by now, by your couriers but I have had no confirmation that this has been received and no refund.
Please advise at your earliest convenience.
This is not the kind of customer experience I would expect.
2026年5月20日
OKA - Chelsea からの回答
Dear Caroline
Thank you for taking the time to share your review and we are sorry to see your comments.
We can see that your return was receipted your return today and your refund has been processed, we aim to action refunds within 7 to 9 working days and today is the 7th working day from your collection on 22nd May.
We apologise for any inconvenience caused and please do not hesitate to contact our customer service team, on 03330 042042, should you require any further assistance.
Kind regards
OKA
Chelsea Oka shop - staff not helpful
I went to the Chelsea Oka shop. Despite 3 shop assistants at the till area talking to each other and not helping people none of them seem to want to help. I asked them if certain lights were in stock and they almost took delight in telling me they had none in the shop and they were sold out online and then when I asked for the price of another they told me to look at the tag and I told them there was none and they said there was and grudgingly came over and discovered there wasn't a price. They seemed to be annoyed to be asked for help. I was in the shop make a purchase of some lamps, I knew I had to make a choice of which ones before leaving, finally one younger woman not part of the initial group eventually saw to help me and made an effort to find some lamps for me. I feel as OKA Chelsea is a destination shop, it's not on a particularly useful shopping street and it's hard to park nearby, most people are in there as they know what they want and want to make a purchase. The items are beautiful and the shop is well laid out, I just feel the staff could be more helpful. I left spending close to £900, but left feeling disappointed that the experience could have been bettered, not just that, but I may well have bought many more things.
2026年5月18日
OKA - Chelsea からの回答
Dear Mrs Greene
Thank you for your review. We were surprised to read your comments regarding your recent experience in our Chelsea store, and are truly sorry to hear that you left feeling disappointed.
Your feedback, particularly your comments regarding your interactions at the till point, has been shared with the relevant store management team so that this can be reviewed further.
Please do accept our apologies for your experience and we do hope that you are happy with the lamps purchased.
Kind regards,
OKA
Book cases
I orderedthree book cases. The delivery was organised and they were delivered punctually by a helpful team who removed the packaging. I am pleased with the book cases. Thank you.
2026年5月14日
OKA - Chelsea からの回答
Dear Ron
Thank you for taking the time to share your experience and are pleased to hear that everything went smoothly with your delivery and you are happy with your bookcases.
We appreciate your feedback and hope to welcome you back soon!
Kind regards
OKA
The help and assistance provided by…
The help and assistance provided by Salvatore Maione was outstanding.
2026年5月22日
OKA - Chelsea からの回答
Dear James
We're happy to hear that you had such a positive experience in our Chelsea shop and received such friendly and helpful service from Salvatore.
We appreciate your kind words and look forward to your next visit!
Kind regards
OKA
OKA - Chelsea からの回答
Dear Dr Weindling
Thank you for sharing your experience. We’re thrilled you received such friendly and helpful service from our Chelsea team and we’ll be sure to pass your kind words on to them.
Your comments are truly appreciated.
Warm regards
OKA
Pleasant customer service in the Fulham…
Pleasant customer service in the Fulham Road Store, delivery fine
2026年5月16日
OKA - Chelsea からの回答
Dear Lynne,
Thank you for your kind feedback. We’re pleased to hear you received pleasant customer service in our Fulham Road store and that your delivery experience went smoothly.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Sigrid,
Thank you for your lovely feedback and continued support. We’re delighted to hear you always enjoy shopping with us.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Designs and designer great
Designs and designer great. Quality of product great. But the logistics of delivery, export, VAT has been extremely difficult, and spoiled the whole experience. I was forced into researching and finding a cost effective solution. It prevented me buying more product that originally envisaged.
2026年5月6日
OKA - Chelsea からの回答
Dear Customer,
Thank you for your review. We are delighted to hear that you were pleased with the designs, product quality and the support received from our designer.
We are sorry to read that the delivery, export and VAT process was not as straightforward as expected and appreciate you taking the time to share this feedback. Your comments have been shared with the relevant teams for review.
Kind regards,
OKA
I am still awaiting for the interior…
I am still awaiting for the interior designer fees refund one month after the delivery of my £6.7k order and 2 chasers
2026年5月14日
OKA - Chelsea からの回答
Dear Elisa,
Thank you for your review. We are sorry for the delay experienced with your interior designer fee refund.
We can see that this was submitted to our accounts team on Friday last week and was completed this morning. The refund should clear into your account tomorrow.
We can also see that our colleagues attempted to contact you to confirm this update.
Kind regards,
OKA
Oka Chelsea
Lucy in the Chelsea store was super friendly and helpful, absolutely love my new cushions!!!
2026年5月16日
自発的なレビュー
OKA - Chelsea からの回答
Dear Ellie,
Thank you for your lovely review. We are delighted to hear that Lucy at our Chelsea store provided such friendly and helpful service.
We hope you continue to enjoy your new cushions and will be sure to share your kind comments with Lucy and the team.
Kind regards,
OKA
Perfect …..
2026年5月5日
OKA - Chelsea からの回答
Dear Christine,
Thank you for your lovely review. We are delighted to hear that your experience was perfect.
We really appreciate you taking the time to share your feedback.
Kind regards,
OKA
Your FAQ said my order would be ready…
Your FAQ said my order would be ready to pick up by Wednesday. It wasn’t. I went in today and only one item out of my whole order was given to me.
2026年5月12日
OKA - Chelsea からの回答
Dear Noor,
Thank you for your review. We are sorry to read about the confusion regarding your store collection.
Having reviewed the order, the collection records currently show that all items were collected. Following your review, our Store Manager attempted to contact you to better understand the situation and will also follow up with you by email today.
Kind regards,
OKA
The staff were so helpful and I’d like…
The staff were so helpful and I’d like to mention Jess in particular. It was her first day working in the shop and she deserves top marks for her friendly welcome and excellent customer service.
2026年5月11日
自発的なレビュー
OKA - Chelsea からの回答
Dear Lucy,
Thank you so much for your lovely feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your kind words on to Jess and the team.
It’s wonderful to know she made such a positive impression on her very first day, and we hope to welcome you back again soon.
Kind regards,
OKA
The shop assistant was very helpful and…
The shop assistant was very helpful and knowledgeable (as well as patient) about the lampshade I was proposing to buy. The service I received was excellent.
2026年5月2日
OKA - Chelsea からの回答
Dear Mark
Thank you very much for your kind feedback. We are delighted to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance.
Your comments are truly appreciated, and we hope you enjoy your new lampshade.
Kind regards,
OKA
Ross took very good care of us and…
Ross took very good care of us and guided us through our selection process. Friendly and knowledgeable.
2026年5月5日
自発的なレビュー
OKA - Chelsea からの回答
Dear Keith
Thank you so much for your kind feedback. We’re delighted to hear you felt so well supported during your recent visit to our Chelsea store, and we’ll be sure to pass your lovely words on to Ross and the team.
We truly appreciate your feedback.
Kind regards
OKA
5 star service in store - Chelsea
Cushion combinations , and the wider world of interior design, stress me out big time ! All my fears were laid to rest by Ross whose profound knowledge and super-kind nature solved my living room design crisis ! Thank you Ross - you are a superstar and a hugely valuable asset to Oka . Very happy customer !
Oka needs to get rid of their unfair and illogical click and collect delivery charges when there are clearly internal stock deliveries to store .
2026年5月5日
自発的なレビュー
OKA - Chelsea からの回答
Dear Michael
Thank you for your kind words. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that Ross provided attentive and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable.
Your comments regarding click and collect have been noted and passed to the relevant teams for review.
We greatly appreciate your feedback.
Kind regards
OKA
Holly Kauder looked after me extremely…
Holly Kauder looked after me extremely well, and was very efficient in dealing with a delivery glitch. She is an amazing addition to the Oka team in your flagship shop on the Fulham road.
2026年5月1日
OKA - Chelsea からの回答
Dear Eve
We’re are sorry to hear that you had an issue with your delivery, but are delighted to hear that you received such lovely and helpful service from Holly during your visit to our Chelsea store. It is always rewarding to know our team delivers the attentive and personalised service we aim for.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Mark
Thank you for your wonderful review! We're delighted that you enjoyed your experience in our Chelsea store and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We hope to welcome you back again soon!
Warm regards
OKA
Sarita in the Chelsea store was a…
Sarita in the Chelsea store was a pleasure to work with. Not only has she got a great eye for design, but she went out of her way to assist us in our search for the right pieces for our home, and was consistently professional and knowledgeable. I cannot recommend a highly enough and look forward to working with her in the future.
2026年4月24日
自発的なレビュー
OKA - Chelsea からの回答
Dear Philippa
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance from Sarita. It’s great to know that her knowledge and expertise proved valuable.
We truly appreciate your feedback and look forward to welcoming you back soon.
Kind regards,
OKA
Holly Kaulder at OKA could not have…
Holly Kaulder at OKA could not have been more helpful.
She made the whole ordering process so easy from start to finish.
The delivery team were brilliant and kept us updated as to when the furniture would be delivered.
The products are good quality .
I would definitely recommend shopping with OKA
2026年4月29日
自発的なレビュー
OKA - Chelsea からの回答
Dear Patricia
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Holly, it's lovely to know that she provided you with such exceptional service.
We are also pleased that you received an email from our delivery partner so promptly and hope that you are happy with your purchase.
Your recommendation is greatly appreciated.
Warm regards
OKA
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。