The staff were amazingly helpful. Downside is not only do you charge for delivery unless you spend an astronomical amount you also charge for click and collect
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sam at the Sunninghill branch was amazing from when we first walked in one Sunday morning back in September to browse, to collating a wish list for us, making sure we got the items we wanted ready f... もっと見る
企業が回答しました
Laura has helped us to transform our home. She has a real eye for colours and style which has been super helpful to ensure we find the best decor items to fit what we already have. We especially... もっと見る
企業が回答しました
As usual, the experience we have when we go to the Sunningdale OKA is 2nd to none We are always welcomed by Joe Sam and Andrea Nothing is too much trouble and they always go above and beyond to mak... もっと見る
企業が回答しました
企業情報
当該企業による記述
In the Royal County of Berkshire, not far from the world-famous Ascot Racecourse and the prestigious Wentworth Golf Club, sits our Sunninghill store. Each season our talented visual team arranges our furniture into inspirational room sets, showcasing old favourites and new items from our collection.
連絡先
Crossways Village, Silwood Road, SL5 0PZ, Sunninghill, 英国
- +44 1344 622988
4.8
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful products matched with super styling skills and excellent customer service
Laura has helped us to transform our home. She has a real eye for colours and style which has been super helpful to ensure we find the best decor items to fit what we already have.
We especially appreciated the opportunity to try items at home and bring back if they didn’t quite work, which actually didn’t happen very often as Laura’s advice was spot on the majority of the time.
Fantastic service from all the Oka team in the Sunninghill branch. Wouldn’t hesitate to recommend.
2025年11月28日
自発的なレビュー
OKA - Sunninghill からの回答
Dear Claire,
Thank you for your wonderful review. We’re delighted to hear that your experience at our Sunninghill store has been so positive and that the guidance you received helped bring your home together beautifully.
Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back again soon.
Kind regards,
OKA
We could have the beautiful one at the…
We could have the beautiful one at the shop on display. So pleased to be helped by the nice staff.
2025年11月22日
OKA - Sunninghill からの回答
Dear Mamie
Thank you for your review. We are delighted to hear that you received excellent service during your recent visit to our Sunninghill showroom, and we hope that you love your purchase.
We appreciate your kind words and will be sure to share your feedback with our team.
Best regards
OKA
Fabulous experience at Oka Sunninghill…
Fabulous experience at Oka Sunninghill today ( as per usual).
I ADORE Oka and popping in is always such a pleasure. The staff at Oka always greet me warmly (by name) and never fail to make me feel welcome and valued as a customer.
I am ( sadly) a victim of much accidental shopping-I just stopped by to pick up a mirror -but once again left the store with several more items than planned :(
I personally blame Jane and Sam for this, I have such a nice time chatting to them, and they are SO lovely to be around, that I admit this is a VERY common place occurrence.Sigh.
True to form the ladies carried my purchases to the car for me and waved me off.
Well done Jane and Sam ; you never fail to make me smile. I always leave Oka with a slightly lighter wallet, a heavy bag or two, and a bounce in my step.
2025年11月21日
自発的なレビュー
OKA - Sunninghill からの回答
Dear Susan
Thank you for your amazing review! We're so happy to hear that you consistently have a fabulous experience at our Sunninghill store. It's wonderful knowing our team makes you feel valued, and that you enjoy your visits.
We truly appreciate you sharing your experience and are glad you leave with a smile!
Thank you for your continued support and we hope you will visit us again soon.
Best wishes
OKA
OKA - Sunninghill からの回答
Dear Susan
Thank you for taking the time to share your feedback, it means a lot to us. We’re so pleased to hear you received such helpful service from our Sunninghill team.
Kind regards
OKA
Neither Sales assistants smile!
Neither Sales assistants smile. I don’t need much assistance as I see what I like online and I know what I want. However, every time I visit, I don’t see a smiley face nor a warm welcome at this branch. Furthermore, both members of staff seem to have chronic problems with arms shoulders arthritis and neither can help carry anything back to the car! A homeware and Furniture store seems to be quite a difficult combination?!
2025年11月19日
OKA - Sunninghill からの回答
Dear Sapna,
Thank you for taking the time to share your feedback.
We appreciate you letting us know about your experience at our Sunninghill store. We have spoken with the team about your visit, and their understanding is that you were greeted on arrival, discussed the vase displayed in the hall (including being offered a boxed one from the stockroom), and received assistance with the other items you were interested in. The team also confirmed that one of your shopping bags was carried to your car after your purchase of the Volu Vase, the mini Grisewood and the set of spoons. That said, we recognise that the interaction did not come across as warmly as you expected, and we will reinforce with the team the importance of a clearly welcoming approach.
You also mentioned concerns that staff appeared unable to assist due to potential health issues. Our colleagues are trained to help with carrying items where it is safe to do so, and as an inclusive employer we support team members of all abilities. We are confident that appropriate assistance was offered on the day, and we are sorry if this was not how it felt from your perspective.
Thank you again for your feedback.
Kind regards,
OKA
Fantastic service as always.
2025年11月19日
OKA - Sunninghill からの回答
Dear Tracey
Thank you for your lovely review. We’re so pleased to hear that you had such a positive experience with our team in Sunninghill. Your kind words mean a great deal to us, and we look forward to welcoming you back again soon.
Best regards,
OKA
Sam at the Sunninghill branch was…
Sam at the Sunninghill branch was amazing from when we first walked in one Sunday morning back in September to browse, to collating a wish list for us, making sure we got the items we wanted ready for Christmas and keeping us in the loop with deals and offers. Amazing service from start to finish and was a pleasure going in this morning and getting everything on our wish list (along with some additions as they were too nice to refuse!)
Fab service all round! Thank you!
2025年11月19日
自発的なレビュー
OKA - Sunninghill からの回答
Dear Emily
Thank you for your wonderful review. We’re delighted to hear that your visit to our Sunninghill store was such a positive experience and that you felt so well supported. Providing professional and thoughtful service is something we truly value, and it’s lovely to know that Sam's enthusiasm and attention to detail helped you find the perfect pieces on your wish list.
We greatly appreciate your feedback and look forward to welcoming you back soon!
Warm regards
OKA
Extremely helpful shop assistant.
Extremely helpful shop assistant.
Lovely products and some great advice.
2025年11月1日
OKA - Sunninghill からの回答
Dear Customer,
Thank you for your lovely review. We’re delighted to hear that you received such helpful service during your visit to our Sunninghill store and that you’re pleased with your purchases. Your kind feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA - Sunninghill からの回答
Dear Mrs Dobson,
Thank you for your kind review. We’re so pleased to hear you had a lovely experience with us and really appreciate you taking the time to share your feedback.
Kind regards,
OKA
Jane and Samantha were absolutely…
Jane and Samantha were absolutely brilliant! They went above and beyond !
I was really stuck on colours for my living room and decor to finish the room off, also my hallway and study room which they helped with too! I couldn’t be happier !
2025年8月31日
OKA - Sunninghill からの回答
Dear Laura,
Thank you for your wonderful review. We’re delighted to hear that Jane and Samantha went above and beyond to help you choose the perfect colours and décor for your home. It’s lovely to know you’re so happy with the results — your kind words will be shared with them both.
Kind regards,
OKA
Excellent design advice
Excellent design advice, giving plenty of time and attention. No sales pressure. Calm atmosphere and beautiful product ranges.
2025年9月1日
OKA - Sunninghill からの回答
Dear J.W.,
Thank you for your lovely review. We’re delighted to hear you received such thoughtful design advice and enjoyed the calm, welcoming atmosphere in our Sunninghill store. It’s wonderful to know you appreciated the beautiful product ranges too.
Kind regards,
OKA
Outstanding!
Your customer service team at Oka are second to none! They consistently go above and beyond especially at your Sunninghill store.
2025年8月24日
OKA - Sunninghill からの回答
Dear Louise,
Thank you for your wonderful review. We’re thrilled to hear that our Sunninghill team consistently go above and beyond — your kind words are a fantastic recognition of their hard work and dedication.
Kind regards,
OKA
Exceptional Customer Service
Contacted store because items were not available online but using the OKA website was able to find what I was looking for within a physical store. Contacted Store directly & placed my order, delivered quickly without any fuss. Customer Service & knowledge exceptional, payment taken securely & items delivered via DPD Couriers with Tracking References. All Stores are located in England with a new store launch in Leeds. Store in Wales would be most appreciated.
2025年7月29日
OKA - Sunninghill からの回答
Dear Nicola,
Thank you for sharing your experience. We’re delighted to hear our Sunninghill team made the process so straightforward and that your order arrived smoothly. Your suggestion about a store in Wales has been noted and is much appreciated.
Kind regards,
OKA
Great products and as always a great…
Great products and as always a great service.
2025年7月21日
自発的なレビュー
OKA - Sunninghill からの回答
Dear Nigel,
Thank you for taking the time to share your feedback. I’m delighted to hear you were pleased with both the products and the service at our Sunninghill store.
Kind regards,
OKA
Good experience
I went to my local branch to purchase cushions, where there was a large selection to choose from. The staff were helpful but not intrusive. After I made my purchase, the salesperson demonstrated how to place the cushion pad into the cover m, which was helpful.
2025年8月2日
OKA - Sunninghill からの回答
Dear Rita,
Thank you for sharing your experience. We’re so pleased you enjoyed your visit to our Sunninghill store and found our team’s assistance both helpful and informative.
Kind regards,
OKA
OKA - Sunninghill からの回答
Dear Miles,
Thank you for your lovely feedback. We’re so pleased to hear that our Sunninghill team made your visit such a pleasure — they’ll be delighted to know their service stood out.
Kind regards,
OKA
The Sunninghill Ascot shop is amazing…
The Sunninghill Ascot shop is amazing and staff knowledgable and helpful. A member of staff helped me get a purchase home when it wouldn’t fit in my car ( I live close by ) very impressed and grateful
2025年7月11日
Uninteresting displays
Uninteresting displays. - masses of cushions and not much else
Very disappointing
2025年7月8日
OKA - Sunninghill からの回答
Dear Tish
We are sorry that you were disappointed and found our store displays uninteresting.
We do appreciate you taking the time to share your feedback - it's essential in helping us improve.
Best regards
OKA
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。