I’d like to give this zero stars but that is not an option. I purchased a chest from Oka and it arrived last Friday - broken. The movers did not even unpack the item. They took photos, co... もっと見る
企業が回答しました
所在地
所在地を変更Main Street 44, 06880 Westport, Connecticut, US
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I placed an order and three months later some items still hadn’t shipped. No updates or correspondence of any kind. After calling customer service twice, I received an email days later that my order h... もっと見る
企業が回答しました
The store staff was not at all helpful. Ordered online instead and received the discount they were offering and free shipping. The store staff never offered anything.
This is my second time trying to get shades for lamps I ordered months ago. I was told when I re-ordered that they would arrive a few days ago. No status update, no email to say they have been shipped... もっと見る
企業情報
当該企業による記述
With the opening of our third store in the United States, we’re closing in on another milestone: OKA Westport is our first foray into the East Coast, and our US flagship. With its rare mix of small-town charm and cosmopolitan spirit, we’re certain Westport, Connecticut is a perfect match for our particular brand of effortless British style.
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Main Street 44, 06880, Westport, Connecticut, 米国
2.7
期待以下
4件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’d like to give this zero stars but…
I’d like to give this zero stars but that is not an option.
I purchased a chest from Oka and it arrived last Friday - broken. The movers did not even unpack the item. They took photos, contacted Oka and the item went back on the truck.
I spoke with Oka customer service twice that day to confirm that I wanted a credit.
After several days, I saw no credit posted to my account. I attempted to contact customer service multiple times and a recording stated that no one was available. Similarly, when I contacted Oka’s stores a recording stated that no one was available and instructed me to leave my name and phone number.
I learned today that the US company filed for bankruptcy. Oka apparently had no intention of issuing a credit, and I am owed $1,382.17. It appears that Oka knew they would be filing for Chapter 7 and decided to stiff their creditors - and their customers.
I will be lucky to get anything by way of reimbursement in a Chapter 7 liquidation. I am merely an unsecured creditor. I expect that many of your US customers are in this same situation.
You could have issued this credit days prior to your filing, but chose not to and just collapse it into your other debt. That is especially troubling. I will never again think of Oka as an honest and trustworthy company.
I would also point out that you opened your US business after - not during - COVID. I don’t know what factors caused your US business to fail, but COVID was not one.
2024年6月2日
自発的なレビュー
OKA - Westport からの回答
Dear Lynn,
Thank for your feedback.
We recently announced a proposal to restructure our UK business and operations. Like many retailers, over the past few years we have faced challenges from the aftermath of COVID-19 and the cost-of-living crisis. This coupled with our investment into our US business have placed significant financial pressures on the business.
After careful consideration, we have decided to take several measures to address this including an exit from the US market via a Chapter 7 filing.
As a result of the Chapter 7 filing, we have ceased all business operations in the US effective immediately.
As such refunds for pre-paid orders will be handled as part of the Chapter 7 process. A court-appointed trustee will be responsible for handling all questions regarding outstanding orders, refunds, and other issues. They will reach out to you in due course.
Kind regards,
OKA
Items not in stock. No notification.
I placed an order and three months later some items still hadn’t shipped. No updates or correspondence of any kind. After calling customer service twice, I received an email days later that my order had been canceled because items were no longer in stock. This is the third time I’ve been allowed to purchase items that weren’t actually in stock only to have the order cancelled after I had to inquire about delays. It’s my last time shopping at OKA.
2023年7月1日
自発的なレビュー
OKA - Westport からの回答
Dear Robert, sorry to hear on this would you be able to provide your order reference number so this can be escalated to our management team. We are looking at ways we can improve our supplier chain so this feedback is really helpful, we appropriate your time to leaving this review.
Once you order number has been received someone from the management team would be in contact with you.
Kind Regards
OKA
Where is my product... again?
This is my second time trying to get shades for lamps I ordered months ago. I was told when I re-ordered that they would arrive a few days ago. No status update, no email to say they have been shipped. Called the store for a status yesterday and have not heard back. No idea where they are or whether I will receive the product this time.
2023年6月2日
自発的なレビュー
The store staff was not at all helpful
The store staff was not at all helpful. Ordered online instead and received the discount they were offering and free shipping. The store staff never offered anything.
2023年3月28日
自発的なレビュー
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