After internet browsing the Luna Merino Mock Neck, I decided to get it and to be frank, I did not have high hopes for it because of the price tag attached. Upon arrival, I was surprised to see the qua... ãã£ãšèŠã
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This summer, I was in search of a good pair of linen trousers and chanced upon Oliver & Blake. The Rivello Linen Trousers were delivered within a week, they were exactly my size, and the fabric is of... ãã£ãšèŠã
I placed this order three weeks ago and have still not received any of the items. Despite multiple emails and repeated promises that my order would be prioritized and shipped, nothing has been sent... ãã£ãšèŠã
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I ordered a couple of cotton overshirts from Oliver & Blake and had a really positive experience. The website was easy to use, the prices were very good, and the products themselves were great qu... ãã£ãšèŠã
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4.1
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It's a quality issue
It's a quality issue. I purchased two bath rugs and while the colors were represented correctly, the rugs were much thinner and flimsy and slid on my wood floor.
2026幎5æ12æ¥
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This summer
This summer, I was in search of a good pair of linen trousers and chanced upon Oliver & Blake. The Rivello Linen Trousers were delivered within a week, they were exactly my size, and the fabric is of good quality - it is very light but not flimsy at all. I wore them on a day when the temperature was high and I felt comfortable throughout the day. I am truly happy with this buy.
2026幎4æ21æ¥
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Buyer beware poor customer service
I placed this order three weeks ago and have still not received any of the items. Despite multiple emails and repeated promises that my order would be prioritized and shipped, nothing has been sent and I have received no tracking information. The wait times for responses were excessive, and the overall customer service has been completely unacceptable.
I would rate this experience zero out of five stars if that were an option. Due to the lack of communication and the fact that my order was never processed as promised, I have had to contact my credit card company to file a dispute.
Buyer beware.
2026幎5æ17æ¥
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Oliverandblake ããã®åç
We sincerely apologize for the frustration and inconvenience you experienced with your order. This is not the level of service we strive to provide to our customers.
We understand your disappointment regarding the delays, lack of tracking information, and the communication issues you encountered. We regret that our response times and follow-through did not meet your expectations, especially after assurances were made regarding prioritizing your shipment.
Your feedback is being taken seriously and has been shared with our customer service and fulfillment teams so we can review what went wrong and improve our processes moving forward.
We also understand your decision to contact your credit card company given the circumstances. If you are willing, we would still appreciate the opportunity to resolve this matter directly. Please contact us at support@oliverandblake.com with your order details so we can investigate further and work toward an appropriate resolution.
Again, we sincerely apologize for your experience and appreciate you bringing these concerns to our attention.
After internet browsing the Luna MerinoâŠ
After internet browsing the Luna Merino Mock Neck, I decided to get it and to be frank, I did not have high hopes for it because of the price tag attached. Upon arrival, I was surprised to see the quality of the material; the merino wool is very soft, doesn't itch at all, and the size is exactly the same as described. It was delivered quickly, and I felt that the packaging was very thoughtful. I will definitely order it again with no second thoughts.
2026幎4æ14æ¥
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Oliverandblake ããã®åç
Thank you for sharing your wonderful feedback. We are truly delighted to hear that the Luna Merino Mock Neck exceeded your expectations. It means a great deal to us that you appreciated the softness and comfort of the merino wool, as well as the accurate sizing, prompt delivery, and thoughtful packaging.
Your satisfaction is our top priority, and knowing that you would purchase from us again is incredibly rewarding. Thank you once again for your trust and support. We look forward to serving you again in the future.
Oliverandblake ããã®åç
Thank you for your feedback. Weâre delighted to hear that everything went smoothly and that your experience met your expectations. We truly appreciate your support and look forward to serving you again in the future.
Everything arrived quickly and reallyâŠ
Everything arrived quickly and really happy with the clothes. Will buy from them again!
2026幎5æ15æ¥
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Oliverandblake ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that your order arrived quickly and that youâre happy with the clothes. Your satisfaction means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Amazing Quality
Amazing Quality, ordered 2 blazers and a jacket, and I'm really happy with everything. Shipping was fast no complaints there - I did reach out to support for a size exchange and they were really helpful! Highly recommend
2026幎5æ14æ¥
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Oliverandblake ããã®åç
Thank you for your wonderful feedback! Weâre delighted to hear that you were happy with your blazers and jacket, and that your shopping experience met your expectations.
Itâs especially great to know that our support team was able to assist you promptly with your size exchange request. Providing both quality products and excellent customer service is always our priority.
We truly appreciate your recommendation and look forward to serving you again in the future!
Wish I could give NO stars
Wish I could give NO stars. I bought the trench coat and it came VERY late, was made with thin insubstantial material, the button popped off when I lifted it out of its bag, and the fit was about two sizes too small. The cost to return it was equal to the cost of the coat. Donât bother buying from them.
2026幎5æ14æ¥
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Oliverandblake ããã®åç
We're really sorry to hear about your experience. Thatâs certainly not the standard we want for our customers.
Please could you email [support@oliverandblake.com](support@oliverandblake.com) with your order number and the subject line âTrustpilot Reviewâ? Weâd like to take a closer look into this for you and work toward a resolution that leaves you fully satisfied with the outcome.
We appreciate your feedback and the opportunity to make things right.
Oliverandblake ããã®åç
Thank you for your wonderful feedback! Weâre delighted to hear you had such a great experience with us. Your recommendation truly means a lot, and we look forward to welcoming you again soon!
Just received my 2 polos i ordered andâŠ
Just received my 2 polos i ordered and im super delighted, pristine quality and super comfortable. Also great customer service from the team got all the help i needed.
2026幎5æ9æ¥
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Oliverandblake ããã®åç
Thank you so much for your wonderful feedback. We are truly delighted to hear that you are satisfied with your polos and that you found them to be of pristine quality and exceptionally comfortable.
It is also gratifying to know that our customer service team was able to provide you with the assistance you needed throughout your experience. Your kind words and support mean a great deal to us.
We sincerely appreciate your trust in our brand and look forward to serving you again in the future.
Bought one of their candle warmers andâŠ
Bought one of their candle warmers and itâs worked a charm. My candles now last double as long. Speedy delivery and reliable quality ðª
2026幎5æ12æ¥
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Oliverandblake ããã®åç
Thank you for your wonderful feedback! Weâre delighted to hear that youâre enjoying your candle warmer and that itâs helping your candles last even longer. Itâs also great to know that our speedy delivery and product quality met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Ordered a cashmere jumper
Ordered a cashmere jumper, arrived on time & great customer support when trying to redirect to another address.
2026幎5æ12æ¥
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Oliverandblake ããã®åç
Thank you for your wonderful feedback. Weâre delighted to hear that your cashmere jumper arrived on time and that you were pleased with the quality of our customer support during the address redirection process. Providing both exceptional products and a smooth shopping experience is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future.
Great service
Fantastic quality for the price, will definitely purchase again.
2026幎5æ11æ¥
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Oliverandblake ããã®åç
Thank you for your wonderful feedback. Weâre delighted to hear that you found the quality exceptional for the price. Your satisfaction means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Clothes where brilliant would defoâŠ
Clothes where brilliant would defo order again Thanks
2026幎5æ8æ¥
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Oliverandblake ããã®åç
Thank you for your wonderful feedback! Weâre delighted to hear that you loved the clothes and had a great experience with us. Your support truly means a lot, and we look forward to serving you again in the future.
This company is purely quality andâŠcraftsmanship
This company is purely quality and comfort, top notch, there doing everything right down to the craftsmanship 10/10
2026幎5æ12æ¥
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Oliverandblake ããã®åç
Thank you for your kind words and support. Weâre truly honored to hear that you value the quality, comfort, and craftsmanship we strive to deliver in every product. Your feedback means a great deal to our team, and weâre committed to continuing to provide the highest standards in both design and customer experience. We sincerely appreciate your trust and support.
Speedy delivery
I was extremely impressed with the quality and customer service at Oliver and Blake. I purchased three items all in which were great quality and got to me quickly. I will be purchasing again!
2026幎5æ5æ¥
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Oliverandblake ããã®åç
Thank you so much for your kind words and support! Weâre thrilled to hear that you were impressed with both the quality of our products and the customer service you received. It means a lot to us that your items arrived quickly and met your expectations. We truly appreciate your trust in Oliver and Blake and look forward to serving you again in the future!
Order for my holiday
Came in time for my holiday in Spain, really good quality at a reasonable price.
2026幎5æ12æ¥
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Oliverandblake ããã®åç
Thank you for your kind review. Weâre delighted to hear that your order arrived in time for your holiday in Spain and that you were pleased with the quality and value of our product. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Quality product
Great customer service, fast delivery and quality product. Will definitely be back again.
2026幎5æ12æ¥
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Oliverandblake ããã®åç
Thank you for your kind words and positive feedback. Weâre delighted to hear that you were pleased with our customer service, delivery speed, and product quality. Your satisfaction means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
I got the mason cotton boxer briefs andâŠ
I got the mason cotton boxer briefs and I really like them. There's nothing quite like them on the market and my lady loves them as well ;)
2026幎4æ29æ¥
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Oliverandblake ããã®åç
Thank you for your thoughtful review! Weâre thrilled to hear that youâre enjoying the Mason Cotton Boxer Briefs and that theyâve exceeded your expectations. Creating a product that delivers exceptional comfort, quality, and confidence is exactly what we strive for, so itâs especially rewarding to know both you and your partner are fans. We truly appreciate your support and look forward to keeping you comfortable for years to come!
Phenomenal service and phenomenalâŠ
Phenomenal service and phenomenal products every time :)
2026幎5æ1æ¥
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Oliverandblake ããã®åç
Thank you for your wonderful feedback! We truly appreciate your kind words and continued support. It means a great deal to us to know that you consistently enjoy both our service and products. We look forward to serving you again and continuing to exceed your expectations.
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