Olivia Jewelry レビュー 835

I have to say I am truly impressed with Olivia jewelry customer services. After having a minor issue, Olivia jewelry got in touch with me straight away and has resolved my problem.

I honestly have not experienced this lovely experience ever!!

I will absolutely be sharing my views to family and friends and definitely recommending this company to them.

Thanks again for everything you have done for me, I really appreciate it.

I wish I could give this company no stars. I ordered a necklace on the 31st of January, only to receive it on the 18th of february and the spelling on the name was incorrect. After chasing and chasing for this to be replaced and threatening legal action, the replacement finally got shipped on the 19th of March, only to be told yesterday it has been 'lost in transit'. The whole company is a scam, the material is cheap and the customer service is horrendous. STAY AWAY FROM THIS COMPANY

I purchased a personalized bracelet for my daughter to gift her at Christmas. I received the order approximately three weeks after I ordered it. I gave it to her on Christmas and after her wearing it one time only the bracelet broke and I would’ve taken it locally to be repaired but it wasn’t an easy fix. I reached out to the company by email because you cannot reach them by phone. I did receive a response a few days later from Angelie. She promised to replace the bracelet on 1/3/26. By the end of January, I emailed her again because I hadn’t received a replacement and she told me it was still in production and she was expediting it. Then again at the end of February, I reached out because I still haven’t received a replacement and I had the same answer again. I couldn’t understand why I received the first one in three weeks and now this was taking over two months to receive and she just keep giving me the same answer that it was in production. Needless to say I never did receive a replacement and I ended up buying a beautiful bracelet elsewhere, but I had to write this review to warn other people to be weary of this company. I’m Extremely upset & disappointed to be misled & lied to. It’s truly not fair that I lost $300 for a product that was poorly made, and sold by a company that didn’t send a new product or replace it.

This company is a SCAM! Their page/website states order ships 3-5 days after ordering! I placed an order March 28, 2026 and still have not received any tracking information. I emailed and customer service is NO HELP! They just say the order is still in production. No type of resolution or accommodations provided at all. So I will be disputing them with my bank and filing a report with the BBB for false advertisement! This is ridiculous! Oh also, you will be charged a separate “Foreign Currency Fee” which they do not make you aware of either! DO NOT, I repeat DO NOT ORDER from this company! 0/10 recommend!

Advertising looks great - fancy box, beautiful products. Reality is different. Products arrive in bubble envelopes. Beads are plastic on an elastic band, like kids jewellery. The only metal part is the clip with charms. Everything looks VERY CHEAP. I paid almost £50 for something you could order from Shein. DO NOT BUY.

What you receive, a cheap fake copy which looks nothing g like the photo
I didn’t even receive my 2nd item
They don’t reply to messages or emails
They are a SCAM!!!

I received the two name and birthstone necklaces I had ordered for my daughters and they looked amazing. The time between ordering and receiving the items was excellent. Communication and tracking information was great. I am very happy with both the items I purchased and the speed of delivery and communication with client. Would certainly recommend this company and will be buying from them again.

I ordered 2 of the Forever Duo bracelets for me and my best friend as sort of “adult friendship bracelets”. Shipping took a while but that is expected with custom jewelry, zero complaints. We received the bracelets, they were beautifully packaged! However one of my gems fell out about a week after receiving the bracelets (I believe the prongs created to hold the gem were not made long enough). I emailed the company and sent pics and Dhei from customer care emailed me back VERY quickly. She was very kind and quick to resolve my issue. She stated a new one would be made and sent and that she would pass along my information regarding the prongs to the production team. I’ll tell you what, she really did because I received my new bracelet and the prongs are a perfect length and I believe this bracelet will last me for a very long time. I am very happy with the responsiveness and the urgency to correct the mistake! I offered to send the first bracelet back to them and they said I could keep it :) overall a great experience!!!

The bracelet I ordered finally arrived after 3 weeks and 2 days and about ten emails back and forth. The one engraved letter is so small I had to use the torch on my phone to even see it. What took so long I don’t know. Seem to have only one person working on customer service answering emails. For the price and delivery time I wish I had ordered elsewhere. If you’re thinking of ordering. Don’t bother.

Bought a necklace and bracelet with initials and birth stone. After wearing no more than 3-4 times the stone fell out. I tried contacting customer service no response for weeks now been waiting over a month and still no replacement

My sister ordered the Beaded Birthstone Initial Charm Bracelet as a Christmas gift. It didn't come on time for Christmas. I got it first weekend in February. Had it for a week, and it literally fell apart right off my wrist. I contacted Olivia Jewelry on February 15 on how to get a replacement, and it’s now been an over a month-long ordeal. The first replacement I was sent was missing the initial; I responded back to Mary from the company who I had been corresponding with, and she said that since the initial was still attached to the broken bracelet, they only replaced the bracelet and the stone, which had fallen out as well.
I said that was unacceptable, as I was not going to remove the initial from the broken bracelet, nor should I have to. Asked her to escalate to a supervisor, and I just got an initial charm in the mail. This is utterly ridiculous. Again; I should not have to repair the bracelet, I don’t have the tools to do it properly, which means I’d have to take it to a jewelry store and pay to have it done. They do not stand behind their products. Abysmal customer service. I first emailed on February 16, it is now March 25!! Don't buy from this company. I'd give it zero stars if I could.

The customer service team at Olivia Jewelry is so wonderful! Dhei was so kind and helpful in responding to my email and enabling a replacement charm to be shipped! This team truly cares so much about their customers :)

The discount code didn’t work , at the beginning it was accepted but at the last moment just before hitting ‘pay’ it messaged that there is an error and discount not available right now I can’t trust this company.

Very good experience. It was my first time buying with them. The customer service is great too.

I can’t believe the service. I bought a bracelet for myself that had my birthstone in it. It fell out. I made a comment randomly on someone’s post. The customer care team got in touch with me and insisted that they will replace the charm. AND THEY DID! For free. Extraordinary! And through my door it came today. I am so happy for the service and kindness.

Bad service. Waiting time of over 4 weeks for delivery. I would not order here again.

I recently purchased a personalized necklace as a milestone birthday gift for a dear friend, and I couldn’t be happier with the experience.
Because the occasion was so special, I was a little anxious about receiving the necklace on time. I reached out to the company by email, and their response was incredibly prompt, courteous, and reassuring. They kindly confirmed that my order would arrive in time, and I truly appreciated the care and attention they showed.
When the necklace arrived, it exceeded my expectations. It is absolutely beautiful, and the craftsmanship is excellent. The detail and quality of the workmanship are truly impressive.
Thank you for not only creating such a lovely piece but also for providing such thoughtful and attentive customer service. I’m so excited to give this to my friend and make her milestone birthday even more special.

I purchased 4 bracelets with different birth stones as a gift and I was suppose to receive I free tennis bracelets. I sent them a email saying that I didn't receive the FREE tennis bracelets. They asked me to send a picture, how do you send a picture of a free bracelets that you haven't received? The white padded mailing bag could only fit 4 boxes. I also didn't want t to ask the other 3 people for the gifts back. I will never buy anything from them or recommend them. One of the bracelets I gave as a gift broke within a week of me giving it to them. You would have thought I was saying I didn't receive one of the ones I purchased. I didn't buy mines from the tiktok shop I brought them directly from there website.

Fantastic beautiful name necklaces with birthstones, I took advantage of buy one get one half price. Decided to change the colour of the stone last minute and it was not a problem, communication was excellent, brilliant service and excellent value for money, I love them thank you so much well recomend this company.

I am extremely disappointed with my experience with Olivia Jewelry.

The ring I purchased was of very poor quality — the stone fell off within just one day of wearing it. This was incredibly upsetting and not what I expected at all.

I contacted customer service on January 14th, and as of today (01st March), I have not received any resolution or meaningful response. The lack of communication and follow-up is unacceptable.

Between the poor craftsmanship and the poor customer service, I truly regret trusting this company. I will now be initiating a chargeback through my bank.

I would not recommend purchasing from them.