ONCALL LONDON レビュー 

111
•
TrustScore 5段階評価の3.5

3.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have just received my navy scrubs from On-Call and I’m so pleased! I initially ordered size small and for me, they were a little tight. I emailed customer support and they could not have been more h... もっと見る

5つ星のうち5の評価

I love these scrubs. So much breathable room and material is fantastic, I have a set of large and thought I would try a medium (they don’t quite fit so had to return) delivery was very quick, will be... もっと見る

5つ星のうち1の評価

Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... もっと見る

5つ星のうち2の評価

It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... もっと見る


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3.5

まあまあ

TrustScore 5段階評価の3.5

111件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 38%に回答しています

通常1カ月以上経ってから回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(111)

過去12か月のレビュー数: 65件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

It's been 1 week since the expected…

It's been 1 week since the expected date of delivery and I haven't received the product yet and no proper updates.

2026年5月7日
ONCALL LONDON ロゴ

ONCALL LONDON からの回答

Hi Cinta,

We're very sorry for the delay and frustration caused.

Having reviewed your order, we can see that it was successfully delivered on 18 May 2026. We apologise that the delivery took longer than expected and that you did not receive the level of communication you deserved during this time.

Thank you for your patience, and we appreciate your feedback as it helps us improve our service.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

5つ星のうち1の評価

Scam !

They don't reply on your emails if you want exchange or return.
Don't order it is a scam.

2026年5月13日
自発的なレビュー
ONCALL LONDON ロゴ

ONCALL LONDON からの回答

Hi Vitality,

We're sorry to hear about your experience.

We can assure you that ONCALL LONDON is a legitimate business, and we never intentionally ignore customer enquiries. We understand how frustrating it can be when you're waiting for assistance, and we apologise if our response times did not meet expectations.

For returns, customers do not need to request approval from us. Returns are processed automatically through our online returns portal, which generates a return label once the return has been submitted.

If you are still experiencing any issues, please contact us with your order number and we'll be happy to help.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

5つ星のうち5の評価

Love the quality

Love the quality, better than I expected. The trousers fit perfectly but the scrub top was a bit tight however I spoke to Olivia through the customer service and she was quick at helping me with the exchange to a larger size. I got the new top quickly and it fits really well.

2026年4月16日
自発的なレビュー
5つ星のうち2の評価
ONCALL LONDON ロゴ

ONCALL LONDON からの回答

Hi Courtney,

We're sorry for the frustration caused.

Upon reviewing your order, we can see that it was delivered and was subsequently returned to us. Following receipt of the return, a full refund was processed in early May.

We apologise for any confusion regarding the status of your order and appreciate your feedback.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

5つ星のうち1の評価

Scrubs haven’t arrived after weeks and…

Scrubs haven’t arrived after weeks and emails have not been replied to

2026年3月2日
ONCALL LONDON ロゴ

ONCALL LONDON からの回答

Hi Charlene,

We're very sorry for the delay and for not providing the level of communication you expected.

Upon reviewing your order, we can confirm that a full refund was processed. We appreciate that this does not make up for the inconvenience caused, and we sincerely apologise for your experience.

Thank you for your feedback, which helps us improve our service moving forward.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

5つ星のうち1の評価

Poor customer service

Poor customer service. Still waiting for a return label after a week !.

2026年3月2日
ONCALL LONDON ロゴ

ONCALL LONDON からの回答

Hi,

Thanks for your feedback. To return an item, please use the returns link on our website which allows you to generate a returns label.

5つ星のうち3の評価

Fit is ok I’d go a size bigger as the…

Fit is ok I’d go a size bigger as the joggers are sized smaller than expected.

2026年2月25日
ONCALL LONDON ロゴ

ONCALL LONDON からの回答

Hi Dr Dandapat,

Thank you for your feedback.

You're correct that our scrubs are designed with a slim-fit cut. For customers who prefer a looser fit, we do generally recommend sizing up, particularly for the joggers.

We appreciate you sharing your experience, as it helps other customers choose the best fit for them.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

5つ星のうち2の評価

Inaccurate size for men’s scrub tops

I recently ordered scrubs for both myself and another team member. As a female wearer, I found the fit of my scrubs to be perfect, very comfortable and exactly as expected, with no complaints at all.

However, the experience with the men’s sizing has been quite disappointing. We initially ordered a size Small for a male staff member, but it was far too small, so we requested an exchange. Since I was very happy with my own scrubs, we assumed moving up to a Medium would solve the issue, but unfortunately this was still too small. We have now had to pay an additional £7 to exchange again for a Large, and we are still waiting to receive the return label.

My disappointment is not about the extra payment, but rather the highly inaccurate sizing for men’s scrubs. The sizing does not appear to reflect standard expectations at all. In addition, customer support has been slow and not particularly helpful throughout the process.

I hope the team managing this brand takes this feedback seriously and reviews their men’s sizing to improve the customer experience.

2025年12月25日
自発的なレビュー
ONCALL LONDON ロゴ

ONCALL LONDON からの回答

Hi,

Thank you for taking the time to leave such detailed feedback.

We're delighted to hear that you were happy with the fit and comfort of your own scrubs, but we're sorry that the experience with the men's sizing did not meet expectations.

Our scrubs are designed with a slim-fit cut, and while many customers prefer this style, we appreciate that it may not suit everyone. Feedback such as yours is extremely valuable and will be shared with our product team as we continue to review and refine our sizing guidance.

We're also sorry to hear that the exchange process and communication were not as smooth as they should have been. We understand how frustrating multiple exchanges can be and appreciate your patience throughout.

Thank you again for your honest feedback and for giving ONCALL LONDON a try.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

5つ星のうち5の評価

Best buy ever

Great fit, good price. Amazing material and they wash great. All my coworkers said they look so smart and professional. Pockets with zips so nothing falls out! I’m hooked! ❤️❤️❤️❤️

2026年2月19日
自発的なレビュー
5つ星のうち5の評価

I saw the OnCall London scrubs on…

I saw the OnCall London scrubs on TikTok and instantly thought these would look great &bought them without any hesitation and I haven’t regretted my decision at all. They’re so comfortable, fit so well and I think that they’re very true to size so if you’re looking to buy a pair if you want a baggier fit size up otherwise they’re very much true to size. They look very sleek, very dynamic and altogether just a really good pair of scrubs!

2026年1月21日
自発的なレビュー
5つ星のうち5の評価

Loved the quality of the materials

Loved the quality of the materials, I found the sizing of the scrub top a bit small, but looks very smart as a set of scrubs and very comfortable not restrictive at all. Can’t fault their customer service either, quick and easy for returns and exchanges.. would def recommend these scrubs.

2026年1月16日
自発的なレビュー
5つ星のうち1の評価

The scrubs i ordered don't fit as…

The scrubs i ordered don't fit as advertised. I requested a refund and was sent a link to a returns portal. This doesn't work. I have contacted customer services to report this and request a return and refund, but have been repeatedly sent the link to the portal that doesn't work. I don't know how to get a return!

2025年12月27日
自発的なレビュー
5つ星のうち3の評価

Hit and miss

Hit and miss. The quality is not as good as the well known USA brand albeit OC is a more reasonable pice point. I have found the colour fades with washing, more ironing is required and also inconsistency with materials used. The second pair of scrub bottoms I ordered had a completely different colour waistband with a cheaper, flimsier fabric. I wish I could post a photo to represent the difference. The Mandarin top has no shape to it so fitted across the shoulders but couldn't get it over my hips! Made in the shape of a man with no hips!!

2025年10月1日
自発的なレビュー

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