OneNeighbor - Tampa, FL 

I get service every two weeks. My last service date scheduled 7/5 was cancelled due to “equipment issues” and rescheduled for 7/12. When the lawn was serviced, I was assessed a $66 tall grass fee in addition to the regular rate. I shouldn’t be charged a fee for the providers equipment issues. I have emailed and tried to contact through the app and left voicemails, but received no response.

Update: their customer service department
Reached out and removed the tall grass fee. Changing my review to four stars because other than the few times service has been rescheduled or they’ve had to find a new provider, the service is reliable.