onlinefromaustria.com レビュー 4

I ordered chocolates on their site. Some person called Ctirad Ackermann sent me an email with a bank account to send money to. I sent the money. Then they tell me I didn't send it from a euro account, which I did, and there were additional charges. Then they told me it should not have been sent from the UK. They ask for more money. I ask for a refund. They send me back 80% of my money and keep the rest for themselves.

This ordeal took months as they barely write back.

I ordered Mozart chocolates. I only received a confirmation of order but never an invoice. I wanted to modify my order i.e. mail address - they never answered my mails and never picked up the phone when I called them whatever the day and time.
I sent a cancellation of order- no reaction.
A bad experience.

🇦🇹Client depuis fort longtemps divers produits, la qualité est sans faille. La livraison peut prendre du temps si la commande est faite en période de fêtes tout type. Le virement bancaire est de mise en pays germanophones, pour sécurité et traditions. Courtois et sérieux avec un réel geste commercial lors de souci. Je connais bien l’état de fonctionnement du pays:"Réglo si on l’est"🫠

Trying to buy some Mozart chocolates for a friend living in Spain. These people are terrible because they say delivery 2-5 days and have not replied to my emails asking have they sent the chocolates. Often companies in Austria and Germany have payment by bank transfers so I have no idea if I can get my money back. I am minded to fly to Austria myself.