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Heated clothes airer purchased from this company and used in line with instructions however the side of one wing came apart exposing live wires where you are hanging your wet laundry! Following a hospital stay I was delayed in contacting for a refund and they've now declined to refund or replace as outside 6 months which I think is really poor. No apology or acknowledgement during contact, just advised wont refund.
Not worth buying a product for it to break after 4 months.
From the reviews you can see others have broken too.
Would avoid and go with someone with less dangerous and better quality products and service.

Received dog coats. Horrendous. Small fit my overweight Chihuahua and medium suffocated her. Weird sizes, cheap cheap cheap material. When wanting to return had to send email to request return. Then customer pays for return. Horrendous company will never order from them again. Products going in bin .

I ordered a heated blanket and returned in original packing and requested a refund as not required. Returned on 11/12/2023. Have sent emails as telephone lines not working. What more can I do please.This item was not used. Product no.DUX023637193.

Emails were sent by them confirming order and shipping very official but then nothing. Royal mail sent me emails to say they will deliver on 2 occasions but then I got a third email from Royal mail to say they were unable to deliver as the tracking number information through royal mail showed as "INCORRECTLY ADDRESSED " so returned to sender.
Obviously I have attempted to contact through their Web page and emails, with my Royal mail proofs attached and as of yet nothing. So I'll be contacting my bank to claim my money back.

Ordered for the first time over two 2 weeks ago and nothing has been delivered yet. No response from them customer service email. No phone number to call. Seems like a scam tbh so I don’t recommend at all. I will be asking my card issuer to withdraw payment today. Shambles.

Absolutely awful company. I ordered almost a month ago. There has been no communication whatsoever, I have not received my order. I have emailed them numerous times and awful lack of responses from them. I am still awaiting my order but will most likely need a refund…

Would give this company 0 stars if I could. Ordered via Wowcher. A month later still no delivery of duvet. Told them I want my money bk. told it’s been dispatched so can’t have a refund. Two weeks later still no delivery. No no answer to emails or Wowcher customer service. Basically they steal your money!!!!

Great! good customer service

Don’t waste your money!!
Bought 2 lots of bedding in December the package took forever to get to me and inside was the complete wrong order, I emailed messaged tiktoked them SEVERAL TIMES to be ignored I received an email to which I replied asking for a refund they took 2 weeks to reply to this email asking for proof via pics n a video to which I replied with, 3 weeks later they sent me a returns email which I sent back the goods (regrettably now 😡) after this they have ignored me., no refund, no acknowledgement they’ve received my return, I’ve emailed and emailed and left messages on their tiktok account AND I MEAN LOADS, they are point blank ignoring me! It’s been months now!!
If you want to give your money away choose a charity because this company will take take your money and scam you!!!

Home online stores / ground level
What ever company name you want to use. AVOID at all costs! Fraudulent activity, had to get reimbursed from my bank.

I’d give this zero if I could
I would not recommend buying from these people (they sell via B&Q Marketplace online.
Unless you want to wait 32 days and counting for a return and refund to happen when all the items are not delivered.
They simply do not respond to contact on B&Q system and B&Q seem powerless to assist. £289.99 they’ve had off me since 12.12.2022. Even though FedEx have confirmed (22.12.22) in writing that the item as missing and will never be delivered. No response at all. Phone number does not operate / email does not send.

I ordered some blankets on 13th December, I got an email saying they should be delivered by 15th December. It is now 30th December and the parcel has not been received.

Item incorrectly addressed, this was the second time I bought an item from them, got the address right the first time so why get it wrong the second time, not impressed at all, missed an important birthday even allowing 2 weeks to process

Brought some bedding that never arrived I contacted them via email and Instagram and not one response! Ask then to cancel my order…. Nothing!! So I have no bedding and no money returned! Horrendous company and customer service!

Buyer beware comes to mind, almost a week on from when my items should have been delivered by and still nothing, just excuse after excuse. Mind you, Christmas is just around the corner and miracles do happen, so they say

Excellent service, amazing goods. I ordered the hoodie/blanket ready for the cold months and it's so snug and comfy. Really quick delivery too

Run for the hills. Their products are crappy. Their customer service is awful. They are by far the worst on-line store I have ever dealt with!!
DO NOT DO ANY BUSINESS W/ THIS COMPANY. You will regret it.

The worst company I have ever dealt with, I wouldnt even give them 1 star if I had the choice! They emailed me back once and the problem still isn't solved! After a number of emails they are still ignoring me and not helping solve the problem, And as for paying for a lounge rug to be sent back after I had already payed for delivery is absolutely disgraceful. I will keep leaving these reviews until my problem is solved! The customer service is absolutely shocking!

Happy with the few products I received but I wanted to return one after the fact it came damaged and broken....these lot have terrible customer service. Haven't even replied after weeks! So disappointing.

Was bit worried about ordering at 1st as I'd never heard pff the company but my item arrived with in 4 days and iv not stopped ordering items since good quality for such low price defo recommend