ONLINEPRINTERS ロゎ
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ONLINEPRINTERS レビュヌ 16

•
TrustScore 5段階評䟡の4

3.8

印刷所
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䌁業情報

  1. 印刷所
  2. デゞタル印刷機
  3. ポスタヌ専門店
  4. 販売促進物品店

圓該䌁業による蚘述

The ONLINEPRINTERS group is one of Europe's leading online print shops. We produce personalised printed products from flyers to complete exhibition stands in our in-house production to serve more than 1,000,000 customers in 30 European countries.

連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

16件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Delivery was not as promised although a


Delivery was not as promised although a paid extra for faster delivery. No communication reply re same

2025幎6月25日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your honest feedback!

We sincerely apologize that your delivery did not arrive as promised, despite the additional cost for express service. We understand how frustrating this must have been, especially without receiving a timely response from our team.

Please rest assured that we take your feedback very seriously. Our quality management team will be reaching out to you directly and ensure it is resolved appropriately.

Kind regards,
Your Onlineprinters team – your printing experts with heart

5぀星のうち4の評䟡

Good print quality

Good print quality, but packaging for delivery needs improvement. Box arrived wet with 50% of the order destroyed. Should really bag the print order as the box get damaged and wet on transit.

2025幎2月21日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for reviewing us. Your satisfaction means a lot to us, that is why we are grateful for your direct feedback. It helps us to improve the quality of our service. We will contact you as soon as possible to find a solution together. Your friendly team of Onlineprinters experts

5぀星のうち5の評䟡

Always excellent quality and service.

2025幎1月23日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

5぀星のうち5の評䟡

Great service and quality

Great service and quality! Would highly recommend.

2024幎9月3日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your positive feedback. We are happy that you are satisfied with your print products. Until next time. Your friendly team of Onlineprinters experts

5぀星のうち1の評䟡

Stay away from this company

Stay away from this company. I ordered stickers for my business as I was running out of them and needed them ASAP, it was really really urgent. I purchased and paid extra money for it to be delivered quickly which should have been delivered on Friday and it got delivered on the next Tuesday instead. Also these stickers are of terrible quality, I purchased better ones and cheaper ones from Aliexpress. I spend half a day to take the back of the sticker of it, it's nearly impossible and I have nails for it. If I could I would want a refund for this.

2024幎5月21日
自発的なレビュヌ
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your feedback. We sincerely apologise for any inconvenience caused. We will do our best to remedy the situation. We've already sent you an e-mail and are looking forward to your reply. Your friendly team of Onlineprinters experts

5぀星のうち5の評䟡

Excellent Company

Excellent Company
Have placed hunderds of orders over the years for my businesses. The odd occasion there is an issue it is promptly resovled by customer service .
Very reasonable pricing and high quality work
Just be advised, what you submit in terms of artwork is what you get. This is an automated system so no one will "check" your files if you don't pay for the additional servce. This checking is generally not required once you take your time and ensure everything is in order prior to uploading.
Thank you onlineprinters!

2024幎2月16日
自発的なレビュヌ
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your positive feedback. We are happy that you are satisfied with your printed products and our service! We are looking forward to your next order. Your friendly team of Onlineprinters experts

5぀星のうち5の評䟡

Value and delivery as always...what I


Value and delivery as always...what I have come to expect!!

2023幎9月25日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

5぀星のうち5の評䟡

Poster

Excellent quality poster - delivered on time

2023幎8月9日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

5぀星のうち5の評䟡

Excellent print

Excellent print, Quick Delivery, Reliable services

2023幎7月11日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your positive feedback. We are happy that you are satisfied with your print products. Until next time. Your friendly team of Onlineprinters experts

5぀星のうち4の評䟡

Excellent company

Excellent company. High quality printing. Fast production and delivery.

2023幎6月9日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your positive feedback. We are happy that you are satisfied with your print products. Until next time. Your friendly team of Onlineprinters experts

5぀星のうち5の評䟡

Excellent quality

Good used materials, excellent work and quality.

2023幎6月5日
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

5぀星のうち4の評䟡

The website is incredibly easy to use

The website is incredibly easy to use. The finished printed products are great quality.
One star removed because shipping to Ireland is extremely slow.

2022幎11月17日
自発的なレビュヌ
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your positive feedback. We are happy that you are satisfied with your print products. Until next time. Your friendly team of Onlineprinters experts

5぀星のうち3の評䟡

Usually good but not without issues.

EDIT: 26/10/22
An order of brochures needed for an exhibition was delivered 3 weeks late.
I had to contact DPD myself, multiple times because the request for further information (other than the tracking number) from Onlineprinters was ignored.
DPD said the parcel was supplied without a delivery address label, later admitted they lost the parcel, then delivered it a few days later.
Onlineprinters customer service emailed me back properly once I started leaving reviews on Trustpilot and later issued a refund.

2022幎10月11日
自発的なレビュヌ
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

We are sorry to hear you are unsatisfied with the service you received so far. We kindly ask you to contact us so that we may better understand the cause of your dissatisfaction and find a solution. Your Onlineprinters Team

Edit: Hello Larry, we would like to provide you with further assistance. Unfortunately we do not find the corresponding order - would you kindly send us your order number to service@onlineprinters.com with TrustPilot in the e-mail header? We'd like to help you sort out the troubles as fast as possible. Kind regards, your Onlineprinters team.

5぀星のうち5の評䟡

Excellent service

Excellent service, as always. Love that I can do everything online and can deliver either to myself or another customer. Time estimate was spot on.

2022幎9月29日
自発的なレビュヌ
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

Thank you for your positive review. We look forward to your next order and to welcoming you once again in our Online Shop. Your Onlineprinters Team

5぀星のうち1の評䟡

I received some else's order

I received some else's order, not for the first time. I used the way too familiar complaint form and waited 3 working days and nothing. So, I called them and spoke to a lady who said they're overwhelmed with complaints and it's just gonna take longer. A clear cut situation, photos of the wrong order submitted etc, got confirmation on the phone and still, I had to wait another few days in order to get the reprint in motion, for some bizarre reason. The lady on the phone promised high and low to send the reprints by express delivery, in order to make up a little bit for their mistake and so I might not lose my customer, who was waiting for her delivery. Shipping took more than one week, after the long wait for it to be reprinted in the first place, because it wasn't sent by express shipping. I can't stress enough how many times I asked her and she confirmed that it will be send off by express shipping.
I mean, mistakes can happen but the way Onlineprinters has dealt with it annoyed me almost more than the entire situation.
I asked if they don't think that there is something wrong, if sooo many things go wrong, that the complaint department can't work through the pile of emails within three working days. She said, no, everything is fine. Well, if that's their approach, I'm not sure how bad this has to get, before they change something.

2022幎9月30日
自発的なレビュヌ
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

We thank you for your feedback. We regret all inconveniences caused. Please send us your contact details to get in touch with you: social@onlineprinters.com
Thanks for your patience.
Your Onlineprinters Team

5぀星のうち1の評䟡

Very Poor Delivery

My Order was placed on the 7th of Sept with a 5-6 days printing time and an Estimated delivery before the 21st of September. DPD Tracking have advised they tried to deliver 3 times and left Notification each time. This simply is not True, They have My Address, My Name, My Company Name and My Phone Number.
23.09.2022 15:27 Tralee, County K ...
Back at parcel delivery centre after an unsuccessful delivery attempt.
23.09.2022 12:32 Tralee, County K ...
Unfortunately we have not been able to deliver your parcel.
Consignee not located, notification has been left.
23.09.2022 08:34 Tralee, County K ...
Out for delivery.
22.09.2022 16:50 Tralee, County K ...
Back at parcel delivery centre after an unsuccessful delivery attempt.
Consignee not located, notification has been left.
22.09.2022 16:49 Tralee, County K ...
Unfortunately we have not been able to deliver your parcel.
Consignee address not correct.
22.09.2022 15:21 Tralee, County K ...
Out for delivery.
21.09.2022 20:02 Tralee, County K ...
Back at parcel delivery centre after an unsuccessful delivery attempt.
Consignee not located, notification has been left.
21.09.2022 17:11 Tralee, County K ...
Unfortunately we have not been able to deliver your parcel.
Consignee address not correct.
21.09.2022 09:58 Tralee, County K ...
Out for delivery.

This is totally unacceptable and will stop me using Online Printers again

2022幎9月23日
自発的なレビュヌ
ONLINEPRINTERS ロゎ

ONLINEPRINTERS からの回答

We thank you for your feedback. We regret all inconveniences caused. We will be in contact with you shortly. Your Onlineprinters Team

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